HORRIBLE SERVICE. Don't bother calling 256-740-6340. THEY NEVER PICK UP!!!! A package was sent…read moreon January 28th 2026 from Miami. It went to Birmingham to Huntsville, BACK to Birmingham and said that it was on to the next facility. Where this "next facility" is, who knows!?! And don't even blame the weather. No snow in Miami, Birmingham nor Huntsville. It is now Feb 10th and no one knows anything.

No direct phone number, no help in person and horrible drivers…read more They repeatedly mark my orders as undeliverable and send them back. My house is clearly marked and accessible. The drivers seem to be to lazy to be bothered getting out of their vehicle so they mark it as "front door inaccessible" and return to sender. Too bad this is a government organization and there's not any repercussions for them neglecting to do their job otherwise they'd all be fired.

Having lived in several states, one learns that not all postal employees are created equal. That…read moreis why I am writing this review about the Post Office in Sheffield. It has the most conscientious and friendly staff of any I have ever used (and that includes my hometown's in rural Alabama, where everyone knew everyone). This friendly attitude is not just from the counter people, as the letter carriers exhibit the same courteousness and conscientious work ethic. With regards to Sheffield's history: In 1815, General Andrew Jackson and his troops following the Military Road crossed the Tennessee River at what is now know as Sheffield. The exact crossing site is still called Jackson Hollow today. Two years later, in 1817 General Jackson and his troops returned to this area and camped on the bluff above the river. Around the campfire Jackson and his fellow officers decided that no other site was so promising for a township as the one where they were camping. A few months later Jackson officially recommended the site where the Military Road crossed for the establishment of a town. The United States Secretary of War laid off a town precisely at that point and called it York Bluff. At the United States Land Sales in 1818, Jackson himself purchased quite a bit of land. By 1885, the area was incorporated as Sheffield, Alabama. Sheffield features three historic districts with ante-bellum and Victorian-era buildings. Our rich music heritage goes back to the 1950's when new fad Rock n' Roll music began to sweep the nation and the roots of Jazz were being established as an American tradition. Many top songwriters and performers cut vinyl at Jackson Highway Studio and Muscle Shoals Sound Studio. The Jackson Highway Studio was even pictured on the cover of Cher's 3614 Jackson Highway album.

I have been dealing with this post office for a few years now. As nearly everyone else has, I have…read moredealt with multiple post offices. This one outshines the rest. Their people are what make the difference. I recently encountered a problem with another post office in Brooklyn, NY while shipping some items. Even though it was the fault of the NY post office, the Red Bay Post Office took up the slack and made it right. I could not ask for better service than what I have experienced here. It's difficult for me to give a 5 star rating for something called U S Government, but in this case I'll make an exception!

My package has been out for delivery for a couple of days yet I still haven't received it. This is…read morejust absolutely ridiculous. I also don't know why my package is at the Muscle Shoals location when I live in Florence.

The people at this location are very helpful, friendly,courteous. They always greet you with a…read moresmile! They have always answered any questions I ask! The carrier on my route is kind and friendly. He also always has a smile when he greets you. These men and women work hard for us and should be paid well! Thank you all for your hard work and dedication!

This usps location should be ashamed of themselves forreal. roads have been absolutely fine in most…read moreareas and they refuse to deliver because "iTs ToO cOlD". what happened to rain, snow or shine? soft as jello pudding

Great people very friendly environment very helpful and very nice help me with my mailread more

Easy four stars as far as Post Offices go. The staff is consistent and work hard. This is a small…read moreenough office that they know you when you walk in if you frequent them. They don't have a large selection of supplies or stamps, but their service is key. Four stars from me in the post office category. I don't need frills...I need service without having to wait in a long slow line.

This is a small post office. Generally, there is one person working the counter. The staff have…read morealways been friendly and helpful. Don't expect a "weigh your own" postage meter, or an in-office gift shop area like the post office on Wynn Drive, where you can purchase envelopes, greeting cards, flats of unique stamps, boxes, etc. This is a no-frills post office with counter service, indoor P.O. boxes, and at least one drop box outside. I generally drop off my items in the drop box. All my insider counter transactions have been seamless and friendly. There's never been much of a wait, maybe 1-2 people in front of me. Parking is a breeze because, again, it is never really busy at this location. Do pay attention to their hours. It looks like they close for lunch.

No one ever answers the phone. I've called 20 times over a 1 year period and no one ever picks up…read more I've had packages and mail go missing. For a time during 2020/2021 i had all my credit cards that were being sent to me go missing to the point my card companies had to send them via FedEx because they would never get delivered via USPS. But probably my worst experience was last year in 2023... It was a Thursday and I had been expecting a package of very expensive medicine that was temperature sensitive and although it was in a cooler with ice, it was very hot outside. Usually my mail gets delivered very late anywhere from 6:30-8:30 pm on average, but this package never showed up. I looked up on Informed Delivery to see what happened because it is not unusual for my mail person to just not deliver to me. I assume because it gets too late and i must be on the end of their shift. Informed Delivery had the package marked as undeliverable and sent me to a link to either request it be redelivered or to pick it up. Because there was no reason it could not have been delivered in the first place other than the driver just didn't feel like coming, I selected hold at post office and went down early the next day. I went to the post office on Friday morning and was told by one of the gentlemen that worked there that since I did not have a slip, it would be hard for them to find the package but he'd go take a look. He came back after 10 minutes and said he could not find it but that he would put a note on his boss's desk to contact me when it was found and said that more than likely it was being loaded on the truck for that day's delivery and if I did not receive it to come back tomorrow, but that he was sure it would be delivered. I went home and waited all day.. but the package was not delivered. I was very busy the next day and was not able to go back to the post office until the afternoon. I went back, waited in line, and spoke to a different man than the day before. He said he would check the back for the package and again did not find it. Then he said he would go ask his boss about it. I believe her name was Darlene but I could have that wrong. He went to go talk to her while i stood there for 40+ minutes. Meanwhile a nice younger lady who was obviously feeling bad I was waiting so long, asked if she could help and explained to me how sometimes if the truck is overloaded packages might be marked out for delivery that aren't and that they usually get carried over to the following day but remain in bins in the back until they can be loaded. While she was explaining this to me, she was also helping another gentleman who had come in because his package was marked as delivered but had not in fact been delivered and he had been home waiting for it. The gentleman who was "helping" me finally came back and said, "i'm off now" and left. I was honestly so stunned he had me wait for 40+ minutes to come back and just say "I'm off" like what? Realizing I would not get any help, I went home. My package again was not delivered. At this point I called the USPS hotline and put in a missing package report. I should also mention that during this time I had made several attempts to call this particular Post Office but no one ever answered the phone which is why I had to keep going in. The next day was Sunday so there was no hope of delivery that day. Monday morning I again went down to the post office and spoke to the first man I had spoken to on that prior Thursday. This time he was much more helpful and printed up the package's travel log. He explained to me how the packages get put into bins and that the bins are what is tracked, not the actual package, so sometimes there can be issues with tracking that shows it being closer to my destination than it actually is. That being said, if a package is marked out for delivery like mine was, that means it was loaded onto the delivery truck. He then had me wait to the side to speak to his boss (whom I think was named Darlene but again I'm not 100% sure on that). She was speaking to another woman who also had a package missing for several days. So I waited in line to speak to her. She told me the exact same thing she told the lady before me, to write down my information and if they find the package they'll call me and to go home because they don't load the trucks until 10:30 (which explains why my mail gets delivered so late.) At this point my medicine had been traveling in the cooler in very hot conditions longer than it should have so i was sure it was going to be ruined. At 12:30 I got a call saying they had finally found my package. By this point having spent 3 days traveling to Madison and then another 5 being lost, the medicine was bad. I no longer purchase mail order medicine because I cannot rely on deliver as this happened again multiple times. 2 stars because some of the people were very nice even if their hands were tied.

This post office has the rudest workers. Today I accidentally spelled Philadelphia incorrectly on…read morethe outside of the package I was wanting to send. Then, this post office worker proceeded to MOCK ME in front of everyone who was in there because of the error. English is my second language so I was very embarrassed and could not understand how this guy thought that was okay. Then he wouldn't ship off the package for me. He kept screaming for the next in line person over my head and ignoring me. I got a new package and fixed my spelling and he still wouldn't sent it out and continued to laugh at me with the other customers saying I couldn't figure it out. I eventually just walked out. Extremely rude worker. Post office do better!!!! Making fun of customers is never okay!!!!