I wish I could rate this a 0 star. Had my appointment scheduled for over 2 months. The day before…read moremy appointment, I get a notification that my appointment is canceled and rescheduled. Never was told why, never got a call. And the best part, it's rescheduled for another 2 months away from my original appointment. Tried to call multiple times but it's so annoying and difficult to get in contact with anyone. Not impressed at all.

They did a great job helping me work thru my process, great advice great attitude for helping!!read more

Every gov office should be run like this office! They are nice, caring, helpful and efficient. Any…read morewait time by phone or in the office is reasonable but frequently there is no wait time. The people in this office should commended and they need to serve as a model for all gov operations!

Unbeknownst to us prior to our visit, requesting a replacement has different procedure from days of…read morethe past. Taking the elevator to the twenty eighth floor we stepped inside security asked what was the purpose for a visit which we advised. The sedentary woman rudely replied we have to make an appt 3x without even hearing our questions. Sad to say, but in a crisis, she would certainly *not* be able to defend our protect. We stepped aside to check details before leaving. While she further yelled "Hey", I politely ignored the power trip she was on because 1) it's Ma'am if you don't know my name and 2) You WILL put respect on my veteran status!! Advisory: The Id.me site is not functioning properly, for primary/secondary doc submissions. You will fare better to arrange your appt thru the 1-800 # provided on the flyer. Also, the parking lot is tight. So be aware of spacing

I called to make an appointment to talk about my retirement benefits. Michelle answered the phone…read moreand was able to get me set up while I was on the phone. It took less than 30 minutes and now I don't have to get into the office! Awesome customer service!!!

The Social Security Office on Covington Highway is awful. The front desk staff is rude and…read moredismissive. The gentleman who came out to address the waiting customers was dismissive also. The wait time is ridiculous. I finally got to the window and Ms. T. Low was amazing and understanding! Thank you Ms. T. Low for your professionalism.

this place is absolutely awful. i tried to make an appointment and it didnt work. went in as soon…read moreas they opened after they told me they could take me then tried to deny me service once i was there. lady at the front is absolutely rude as hell. your better off going to atlanta then dealing with this bullshit.

For 8 years now, SSA has told me that I had an overpayment from 2008-2011. I had asked them time…read moreand time again to show me a record of these overpayments, and they have never done so. Recently I have asked my Congressman Mike Doyle's office to get involved and that was some 7 months ago. SSA is filled with workers that do not understand what they are doing. I have received so many mixed messages that I honestly believe, "one had doesn't know what the other is doing." One time I called the 800# (1-800-772-1213) last year in 2018, and they told me that do not understand why they are saying that I owe $75,000. I told them they had never shown me a record of this and that when I call my local office, they get upset with me and hang up, stating I am being abusive. This was the rep that advised me I should contact my Congressman, which I did, still to no avail. I just contacted my Senator last night. Hopefully this will be resolved soon because they are now garnishing my wages (and I do not make much money) and also my tax refunds.

I'm having a serious issue with a Social Security Overpayment since 2011. In May 2011, I received a…read moreletter from SSA stating that they overpaid me $37,000 due by the 4th of the next month. I immediately contacted my local Social Security office. The SSA rep at the local office advised that I needed a waiver to proceed with possibly getting the overpayments waived. I completed the form, gave all the required documentation and the representative advised that the waiver will take several weeks to process. On Jan 17, 2012, I received a letter from Maryland SSA claiming that I owed not only $36,700.00 but also a $962.00 overpayment. Again, I contacted AL and local office and they advised that I didn't need to send payment to the AL office because that it was still being reviewed. For the 3rd time, I received a letter stating that they had just received the waiver and advised it was still being reviewed even though I had sent the waiver in 8 month earlier to the SSA local office. I received a call from Tracy Hill claiming to be a rep with SSA. She told me that I needed to set up a payment arrangement or they may take my Tax refund If I have any available. I asked her if she thought the waiver would be approved and she said," The chances are not good that It will be waived". I told her that I wanted to know if the waiver was approved or denied before I made any payment arrangements. She then told me," They will snatch the tax refund". In March 2013, I sent a complaint to the Better Business Bureau claiming negligence on the part of SSA. I spoke with Brian Walker, who was very helpful, from the Salisbury office. He referred me to my local office. I received a call from local office from a Mrs. Hair. I contacted the office and advised that no Mrs. Hair worked there but there was a Mrs. Harrison. When I was able to make contact with Mrs. Harrison on the phone. She told me that Mr. Clark was working on the case and she needed to speak with him but was unable due to him being out of the office. The next time I spoke with her she told me," Mr. Clark has not scanned the waiver in the system and I need to send another waiver". In May 23, 2013, I sent the 2nd waiver to the local office. I again for the 7th time received a billing statement from AL stating that I owned $962.60 due by the next month. The rep at SSA told me that the billing statement was sent in error and to disregard notice. I submitted a letter to the Office Disability Adjunction and review in VA complaining on how the SSA has been handling the case. I received a response from this office and they forwarded to the correct office for review. On June 5th, 2013, I received a letter stating that the SSA wants to meet for a personal conference at local office. I scheduled a time to meet with Mrs. Parker. The purpose of the visit was to meet with Parker to validate debt for $37,000. I brought my document and Mrs. Parker has information. She gave me documentation that didn't validate the debt. She gave me my earning and the months that I was not supposed to receive the SSA benefits. I added up the total of the overpayments and It was incorrect by almost $10,000.00. The personal conference wasn't personal at all. We met at the window and the meeting was very impersonal. I asked for copies of the documents and she said the copier broke. She even filled in several months of payments that were overpaid on a non receipt document that she filled out right in front of me. It's August 8, 2013, it has been over 45 days and no calls or letter from any SSA office. I checked my fico credit report and found a collection listing from SSA/office for $37,000.00 with no response from SSA whether the waiver was approved or denied. On August 13, 2013, I filed a dispute on Equifax.com the location where I found the trade line for $37,663.00. After investigating the dispute Equifax found that the debt was valid and the confirmation was giving from SSA Office of Financial Policy at 1155-10 Jamaica Avenue, SSA Office, 11th Floor, Jamaica, NY 11432. I immediately did research on this office and found no results on the internet. received a call from Tom Ferraro in regards to the trade line on my Equifax credit report. He was calling me from the Jamaica office in NY. He stated that he would remove the trade line within 30 days however the listing may appear on the credit reports later on. I advised that the amount on the statement was incorrect and I would file a suit if it appears on the credit report. received a call from Tom Ferraro in regards to the trade line on my Equifax credit report. He was calling me from the Jamaica office in NY. He stated that he would remove the trade line within 30 days however the listing may appear on the credit reports later on. I advised that the amount on the statement was incorrect and I would file a suit if it appears on the credit report.

I was here last week to make an update and the process was so easy by making an appointment first…read morecouple of days before and on the day of my appointment it was just in and out within 30 minutes. Great customer service and the lady at the counter was very helpful. Their is ample free car parking available in front of the office. The place is maintained clean and neat. Start your application online and, if necessary, schedule an appointment. If you are unable to use our online service, call and schedule an appointment to file for your Social Security card. Please visit their website or call their National 1-800 number for help. An appointment is strongly recommended. Without an appointment, you may have to wait in long lines. If necessary, they will schedule the next available appointment and serve you by phone or in-person. Save a trip! Create a my Social Security account from their website to request a replacement Social Security card, get a Proof of Benefits letter, and more. Masking will be required in their offices only if local COVID-19 community levels are high.

Mr. Strickland, Mr. Strickland, I cannot thank you enough…read more I turned 66 a few weeks ago, although I plan to continue working indefinitely, I had questions about SS Benefits. Mr. Strickland from the Morrow, GA office phoned me and could NOT have been more helpful. He answered every single question I posed, and did it in a way for me to fully comprehend each answer. He is/was most courteous and knowledgeable, even offering some information that I hadn't thought of. If you visit or phone the Morrow GA office, I hope he is the Rep who assists you. G. Ewen

The customer service is pretty quick and all of the people I interacted with were so pleasant and…read moreknowledgeable and made my name change process so seamless.

I had an appointment with Social Security office out of Atlanta via phone for 11:07am and received…read moremy call promptly at 11:08am. Keyon was the representative that I spoke with concerning my "case." He was EXTREMELY nice and VERY professional!!! Before we began, Keyon stated that he had studied my case and found that my original application had been denied for the WRONG reason and as such, he would have to pull my record from the archives to update/correct in order to complete my case. And as a result, he said that it would take some time to retrieve the archived files and that he would call back when he got to work the next morning. A man of his word, Keyon called back around 8:30am and walked me through my case. He was VERY meticulous, helpful and professional!!! I couldn't thank him enough for all that he had done; what a joy and pleasure it was to deal with someone SO patient and kind! Thank you, Keyon! You deserve a BIG tip!!! MOST appreciative of Keyon, Evelyn & Lynn Hawkins

Went to the office on camp Creek parkway, everything was fine I only waited for maybe 20 minutes. I…read moredid have an appointment after speaking to a rep on the phone.

This location does not accommodate walk-ins. Please note that the wait time for a callback to…read moreschedule an appointment typically exceeds one hour daily.

they've great keep me updated with my case and very helpful. I have zero complaint. It a very…read morewelcoming lovation to all people.

This is my second time dealing with this office in person, and the second time the "security"…read moreofficer has been extremely rude. My friend and I attempted to ask him a question and at first he wouldn't even listen to us as we tried to speak to him. We had to actually FOLLOW him to ask him, and he wouldn't even make eye contact or look in our direction. When he finally did answer he was rude and simply kept walking as he answered with only a glance in our direction. The first time I dealt with him was last year and his attitude was the same = As I went into the office last year and asked him where to sign in he wouldn't even speak but just pointed at the kiosk with his legs propped up on his desk! The majority of people coming to this office are either elderly or handicapped and this type of treatment of these individuals is unacceptable. It is beyond me why a government employee, who we pay with our tax money is continually allowed to treat citizens in such a nasty manner.