Unbeknownst to us prior to our visit, requesting a replacement has different procedure from days of the past. Taking the elevator to the twenty eighth floor we stepped inside security asked what was the purpose for a visit which we advised. The sedentary woman rudely replied we have to make an appt 3x without even hearing our questions. Sad to say, but in a crisis, she would certainly *not* be able to defend our protect. We stepped aside to check details before leaving. While she further yelled "Hey", I politely ignored the power trip she was on because 1) it's Ma'am if you don't know my name and 2) You WILL put respect on my veteran status!! Advisory: The Id.me site is not functioning properly, for primary/secondary doc submissions. You will fare better to arrange your appt thru the 1-800 # provided on the flyer. Also, the parking lot is tight. So be aware of spacing read more

I called to make an appointment to talk about my retirement benefits. Michelle answered the phone and was able to get me set up while I was on the phone. It took less than 30 minutes and now I don't have to get into the office! Awesome customer service!!! read more

Staff were polite and friendly and exceptionally helpful, having recently arrived in the USA, we needed guidance and help and were very impressed with the level of service and assistance. Quick and efficient read more

Was very helpful got my work done and the lady was very nice and curious I old you n t the Social Security pay was very helpful and I like to and I love to go there. I didn't stay long. It was a very nice place to go. Please don't hesitate to go. They are nice for people to help you and got the people who work there also. read more

Awesome communication, interesting insights and interpersonal skills along with great interpretations for interviews. - -Thacis Johnson read more

I scheduled an appointment to change my name, so I headed over to the Social Security Office. This place feels a bit sketchy with quite a few unhoused people hanging around. Plus, paying for parking was an added annoyance. Despite having an appointment, I ended up waiting in a ridiculously long line. When I finally got to the window, the representative who helped me was okay, but she was chatting away with her colleague about stuff that felt inappropriate. It didn't feel professional. If I ever need to do this again, I think I'll try a different location. read more

Appointment only since January, they tell you to make the phone calls to make appointment while it always takes more than 1 hour to get someone answer the phone. I was told that the lady on the phone talked to the management that has my information so I could get on the line upstairs, but they said they don't have anything on file either when I went to the office or during the second phone call. These staffs at this place suck read more

Great service, i was waited on in a timely manner. Security staff on site made me feel safe when unruly people show up. Parking is free and I am always able to find a park. Overall Great experience every time. read more

The building and parking lot are in a sketchy location. Half of the floors in the building are abandoned. The people working on the social security floor were some of the rudest most incompetent and unprofessional people i've every encountered. They're rude and petty too. If you have the option DO NOT TO HERE. read more

DO NOT COME WITHOUT AN APPOINTMENT, even if you call the SSA, speak with a representative, confirm what documents you need, and are told you don't need an appointment... YOU DO. To get into the building you have to go through TSA style security. Jacket off everything in the bin etc. Head up to the 28th floor to the least friendly security guards you'll meet, and enjoy the wait. Guess all if this to be expected from government agencies. read more

Make an appointment online. I had to call in order to get an appointment scheduled because I couldn't find a way to make an appointment online, but it was a smooth and process once I got there. read more

It went very well, super efficient. I was late for my appointment, but the lady was very nice and helped me and my wife SSN applications.

Everything was very fast. Employees are very polite. Don't come without an appointment.

Marcus was the representative who helped me. He was very calm and patient and very knowledgeable. He has a great customer service. I give him the highest 5 stars. read more

If you're changing your name due to marriage, start here. It's important that you change your name here first because a bunch of other places (DDS, employer, etc.) will need your new Social Security card. The office hours are funky, so check them before you go. They're only open from 9am-3pm on most weekdays. Bring cash for parking, your passport, original marriage certificate (they won't keep it), and a completed SSA application form. Your SSN won't change; just your name will change. It took me less than hour to get in and out on a Friday, and I received my new card in the mail a week later. read more

Social Security Administration - Check the board if you want to guess what your wait time might be. - Public Services & Government Near Me - Atlanta, Georgia

I'm a newlywed and it's time to make this name change official! First step is to visit the Social Security Administration to change my name on my social security card. I paid for a service that takes care of most of the research and headaches out of the name change process. Unfortunately I couldn't find a way to make an appointment so I just showed up on a Friday around 11am. First, there is no official parking for this building. I would recommend the (gated, secured) garage on West Peachtree near Mellow Mushroom. The other parking areas nearby looked a little sketchy to me. When I approached the building the officer outside the main door directed me to the loading dock (??) and after 5 minutes of confusion and asking for exact directions I discovered they were actually trying to help me out by getting me in the building quicker. I later read the other reviews about the security line for the building. I got inside in about 10 minutes but when I left the line was about 30 people deep outside the building. Upstairs to the SSA office, and I enter a room full of silent people staring forward. It was actually pretty eery. I found some security officers that pointed me to a sign that said "CHECK IN HERE" that i clearly missed. You select what you need to do - be careful, the options don't all make sense - and it will print you a ticket. Then you sit, silently, because they call your combination of letters and numbers over an intercom that's not super loud. I waited about 30 minutes before my number was called. There's a TV showing "now serving" numbers but it only showed some, not all of the numbers that were called, so don't rely on it. Once I got to my booth, I handed over all my info, and I was done in a matter of 5 minutes. He said my name would be changed with social security in 24 hours and I would receive my card within the next 2 weeks - I received it exactly 1 week later. It was a pretty simple process but the getting into the building and waiting for my turn parts were kind of organized chaos. It wasn't the best nor the worst experience I've had in a government office. read more

Soooo, guess who put her Social Security card in a "smart" place...that she now can't remember?? Moi. After checking their website, I discovered that yes, you can easily order a replacement card online - it is a little quicker to receive than going to the SSA office - however it is $38.95 + $7 "shipping" (huh? It is really that much??), while it is free to go down to W. Peachtree to get one in person. Whether it was the principal of the matter (c'mon, $45.95??) or better budgeting in the New Year, I decided to go to the SSA office. This is actually one of the more positive interactions with a gov't agency that you will encounter. The hours are a little odd, as someone else noted, as they are M, T, Th, Fri 9-3 and Wed 9-12. All said, I was there about 30 minutes (you do have to wait outside for entering, as they only let 3-5 people in at a time so as not to get a bottleneck at security) and note- make absolutely sure you have proper identification (ie driver's license and ORIGINAL birth certificate),.as they will not assist you without proper documentation. You get a number, complete a short basic form with your info, and wait with an eye on the computer board for your turn. Pretty easy peasy. You get a receipt and then it's just 7-10 days before your new card arrives. Oh yeah, and it's free (well, if you count parking cost) - for a must do thing at times, it ain't so bad! read more

Take the elevator to the right to get to the 28th floor. Parking lot is across the street. $4 for one hour but don't let the small parking lot fool you into thinking there are not a lot of people inside. There were about 18 people waiting in the Social Security office. The security guards will direct you to the corner machine to enter your information and get a wait ticket number. Everybody there is in for a different reason so you may get in before the others ahead of you. The wait wasn't as long as I feared, considering how many people were waiting. Per staff, cannot make reservations. read more

Never been to an IRS office before & it was like being in the darn DMV! I'm telling you all I need are answers to why the IRS has not updated their system on where my refund is. Cant reach them by phone, email and NO luck here and was told I'll have to wait till they contact me. Urghhh!!! Lord knows if I owed them...they'd be stalking, harassing letters and garnishing to get there &. Government... I tell you they shoal know how to play with OUR $$$$ when they owe us! read more

I spoke with Ms. Umana today, July 15, 2020 at the SS Office in downtown Atlanta to receive assistance obtaining a duplicate copy of my 1099 form. Ms. Umana was outstanding!!! She was extremely kind, patient and helped me step-by-step to complete the process on line. Thank you Ms. Umana, I could not have asked for a better agent. Mrs. Bryant read more

So parking: there is a smaller uncovered lot, and a garage, park in the garage, the other charges $6 for first hour or $10 for whole day, if you park there you might as well pay for the whole day because the parking lot guy was there booting cars left and right, just waiting for the one hour to expire, I got out in just under an hour, so yes I could of gotten away with the $6 but oh well... So as other reviews mention the security was half the time I spent in the building, they are incredibly slow! Not exactly sure of my wait time but it was quicker than I expected based on the crowd in there read more

I went in today to change my name (marriage) and get a new social security card. Surprisingly, the whole process only took 30 minutes - wait and everything! This office is located within the Peachtree Summit Federal building. There's a public parking lot across the street on Ralph McGill. You pre-pay $7 to the person on watch, for an hour. If you're there less than an hour, make sure to show the person your ticket, and you'll get reimbursed a few bucks. I ended up paying $3. Upon entering the building, you'll be greeted by officers that will ask you about the nature of your visit, and have you sign in. You'll be informed that Social Security is up on the 28th floor, and reminded that when you're done the ground floor is the 2nd floor. Once you get your bags/belongings (if any) x-ray'd and pass through a metal detector, you're good to go. There's plenty of signage to help you find your way. When you walk in, there'll be another set of officers that will direct you to a touch screen computer, by the tellers, that prints out your ticket depending on the reason you're there for. I arrived a little after 2PM on a Friday, and there were about 15 people seated. There is no ticket-countdown-thing, so you can't gauge how long you'll be there. I seriously thought I was going to be there for at *least* an hour... Nope! Not the case at all! Two numbers were called, then I was up! I had every form of identification I could get my hands on + marriage license + pre-filled SS-5 form (you can get forms on SSA website), and was assisted by Nigel who was very professional and helpful. Process took maybe 5 minutes, and I'll be getting my new card in 2 weeks. YAY! Hoping my experience goes as well at DDS, but doubt it :P read more

I really didn't want to admit to myself that I lost my Social Security Card a few months ago - I kept telling myself it would turn up, and obviously it never did. I procrastinated and procrastinated the trip because I was certain the process was going to be an all day consuming nightmare, and it did start off a bit rough. I arrived at the Summit Federal Building around 11:30 AM - I was thankful that the paid parking lot was just directly across the street. I paid $7 for parking - which covers three hours - I really had no idea how long the process was going to take, thus better safe than sorry. There were a few building security guards outside and they were very adamant about paying for parking immediately (there were a few people who parked first but needed change to pay, and all the security guards insisted that they move the car from the lot before it got booted). As soon as I made it into the lobby, a security guard told me to start forming a line outside as the lobby/security check-in was becoming too crowded. Oy. I knew I should've worn a coat; the nightmare was coming true I thought, but a few minutes later the security guard came out and escorted all of us to a secondary security check-in on the backside of the building. A little shady intitially, but I was thankful for the speed and efficiency. Once I got the 28th floor (where the SS Administration office is) things moved more smoothly than I ever could have conceived. I checked in on their computer system, just entering my SS # and birth date, it gave me a call number. I quickly filled out a short form and about 10 - maybe 15 minutes later, I was called to the window, asked to verify all of my information, then I was printed out a receipt. and informed that my new card will be mailed with an expected delivery date of 10 business days from today. This SSI location and the Dekalb Co. Tax Office are beginning to give me hope for gov't run bureaucracy! read more

The situation: Got married and needed to change my name at the Social Security Administration office. The place: Social Security Administration in the Federal building located in downtown Atlanta (corner of Ivan Allen and West Peachtree). I arrived at the Federal building around 11:45 am on Friday. I was confused at first because there was a line of about 60+ people waiting to get INSIDE the building. I thought that they might be there for some other reason, but oh no, I was wrong. Apparently they can only let a few people into the building at a time (where you immediately go through security). These people may be going to various offices within the building, but we all have to wait in one big line outside. Be prepared when you finally make it to security (take off your coat and shoes, take everything out of your pockets, etc.) - this will help the line move a lot faster. I spent about 40 minutes in line to get inside. Security took another 5-10 minutes, and then I was on my way to the SSA office. You check in at an electronic kiosk, which will give you a ticket number based upon your case type (i.e. changing name, lost SS card, etc.). You are called up by case type, so depending on how many people are there to do the same thing as you, you could either wait for a while or get called rather quickly. I waited about 10-15 minutes before I was called up to the ticket window. If you are changing your name, all you need is the completed SS form (print and fill this out before you go!), your driver's license, and your ORIGINAL marriage certificate/license. The entire process at the help window took about 3 minutes and I was on my way. TIP: Be prepared to wait in line to get in the building, but with some luck things will move quickly once you are actually inside the SSA office. Print and fill out all forms before you go. Like the DMV, when in doubt, bring multiple forms of ID/support so that you do not have to come back in case you forgot something. read more

Just got off the phone with Umana with the Atlanta office and she helped me with everything. The information was sound, calming and I felt assured I could get done everything I needed too. Thank you for everything! read more

I read the reviews prior to going so I knew what I was in for. I arrived at 10:40am on a Thursday. Parking lot was convenient but I didn't know how long it would take. I ended up paying for 3+ hours to be safe. The line to go inside was about 20 feet from the door. It took 40 minutes to get through the line and through security. Once in the Ss office it took another 35 minutes before my number wa called. read more

The correct address is 401 W Peachtree St NW Atlanta, GA 30308 DON'T go to 61 Forsyth St. SW !!! This WRONG address. Got there 9:00am and there were 10 people infront of me in line@ security check point...it took 10 minutes to pass security .Going upstairs and waited 30 minutes . Done !! Tips..1) Print & fill the application before you go 2) If u can , take Marta and exist Peach tree center train station..the office is next to the station...less than a 1 minute walk on W Peach tree street side. They have also parking lots in front of it for $4/hr...make sure u have cash. 3) Don't carry too many stuffs in your pocket so that u pass security fast & easily 34) As soon as u get up stair room # 28, go to the computer & put your info so that u get a printed TICKET with a # on it. Be seated and Wait till ur ticket # is called .Then u go one of the small windows to get help. Done !! read more

Oh my goodness, I am simply amazed! I expected to be in the office to change my name for at least an hour or so, but when I got there right at 9 AM I was out by 9:18 AM. Simply amazed! Thank you for such a fast and efficient process. read more

Okay, my expectations were low for a government agency but, I needed to change my name after being recently married. Overall, the process was fast, easy, and efficient. I am pleasantly shocked! I work downtown so, parking was not an issue. The building is quite easy to get to (walking). I arrived in the lobby around 8:50 (on a Wednesday morning). I was second in line for the security check (similar to the metal detector at the airport). The process took 2 minutes MAX-very quick. I hopped on an elevator and went up to the 28th floor. I walked into a room filled with about 30 people- I was shocked seeing as though they don't technically open until 9. I initially thought "this is going to take forever"- but, I was wrong, thankfully! There were two guards who instructed me to check in at the kiosk. Depending on what you're there for, you're given a unique number. I sat down and was served by 9:15 (not bad at all considering the number of people who had arrived before me). Advice- be sure to listen carefully as they call your letter/number combo. They only say them once or twice in a row and, the screen in the front of the room doesn't always display them correctly (it did about 75% of the time I was sitting there). People in the room missed their number being called. For my name change, I simply filled out the form online (they have them in the room as well), brought my marriage certificate, passport, and drivers license (though she never needed my passport)! It took her less then 4 minutes to complete the process- she handed back my information and a confirmation of my new name. I will be getting a new card in 2 weeks. Also, she let me know I can go to the DMV today with the receipt of my name change as it will be sufficient documentation to change my name on my license! On my way out, I noticed that the security line had about 10 people in it- my advice would be to arrive early to avoid the line. read more

I arrived 15 minutes before they opened on a Wednesday and there were about 15 people already there. Once they opened I was called within 10 minutes and all done 10 minutes later. They were fast and courteous and my expectation were low so I was very pleasantly surprised. read more

After reading the reviews here, I decided to get here early on a Tuesday. Totally smooth experience! In and out the door in just over 30 minutes. I was there to change my name after getting married. Here are some tips based on my experience and the mistakes I saw others make: 1. Take MARTA if you can to avoid parking hassles. 2. Arrive early - slightly prior to the 9am opening should be fine. Security line was super short for me when I checked in at 9am. 3. Once there, check in with precisely what you're there for to make sure you get to the right person. The numbers are NOT called in order, but rather based on what you're there for and who can help you with that issue. 4. Once you have your number, LISTEN for it to be called. It could be called quicker than you think, see point #3! The security guards kept telling everyone to be quiet and listen for their numbers, and still about 3-4 people missed their numbers in the short ~10-15 minutes I waited because they were too busy chatting. And then they got mad when they were skipped after their number was called multiple times. Don't be that person! 5. Be prepared! I had all my papers and my form ready to go for my name change, so the very helpful lady who helped me out simply had to plug everything in and give me a receipt. Obviously if you're there for something more complex it won't be so quick, but make sure you have any/all documentation you need with you and ready to pass over. read more

I would have given 5 stars for the service but the parking is a bit challenging, so I had to ding them for that. I arrived around 8:30 and was lucky to find a metered parking space on West Peachtree. The security line was short and relatively quick but I imagine later in the day, it would be slow. There was only 1 person in front of me and it took 2 to 3 minutes. The SS office does not open until 9, but I would advise getting there between 8:30 and 8:45 as the waiting room was about 1/2 full by 9. I was called to the window within by 9:10 and out by 9:25 or so. I just needed a correction made to the name on my SS card. The agent was very helpful and even provided me with a tip or two about Medicare. So, the good people at Social Security office on West Peachtree counter the argument that all government workers are lazy and inefficient. read more

Guys. Beware and be ready to be VERY patient. My experience today was unlike the others posted. It took me an hour and a half to get INTO the building because security was so slow (be ready for a complete search). Once I finally made it into the office, I sat for another hour and a half crammed into plastic seats, sardine style, with a woman next to me who smelled like stale cat urine (I understand they can't control that, but still, it made the time pass VERY SLOWLY). There didn't seem to be much of a system to call on people and when I was finally called, the woman who assisted me was rude, impatient and was very hard to understand (she was incredibly soft spoken and trying to hear past a million people on cell phones, angry security officers, and a plastic wall, it wasn't pretty.) I *finally* made it out only to find that I had a BOOT on my car (seriously y'all, a BOOT. I was 20 minutes over my paid time). Lessons learned: bring a book, nose plugs and wayyyy over estimate your parking time. read more

This place is terrible!! They practically strip search you in security when you enter the building. And don't ask anyone for help because you won't be getting accurate information. I was sent to the 4th floor instead of the 28th and by the time I found my way to the correct location for the Social Security Office, they had closed their doors at 3pm sharp. I was there at exactly 3pm too! I'll be back tomorrow but this place still sucks a big, fat $&#@!!! read more

DO NOT SPEND MONEY ONLINE FOR A REPLACEMENT CARD! There is no cost for a replacement card. The websites some of you are going to are not government websites, it is essentially a scam. The only site you should use is a .GOV site for any government business. As a former employee, I saw daily people wasting their money on simplefilings.com and the like. They state at the bottom of the web page that they are a filing service and not affiliated with the gov. Also, you typically do not need a birth certificate, but the name on your id has to match the name on record. Have a good attitude when you go, and it will make a difference. Some people are miserable and you can't change that, but you get way more with honey then you do with vinegar. read more

Went in today for a name change. The process was fairly quick even though there were at least 20 people before me. All I needed was my drivers license and marriage license. Only complaint was everyone there seemed to hate their lives. (Even the workers and security) Would it kill ya to smile? read more

I experienced amazing service today at the Social Security Office. I think later in the week is key and I also chose a Friday before a holiday weekend... worked out great. I was in and out in less than 10 minutes. Everyone was so nice to deal with as well! I parked in the pay to park small lot outside the building in Ivan Allen. read more

I am very disappointed with my service here! I visited this location on 4/15/16 and was advised that my replacement ss card would be mailed within 2 weeks. Did NOT happen! It's enough of a hassle to take off work, drive to this place with traffic, pay $8 for parking, and wait nearly 2 hours for a representative to not even give you a temporary card and tell you your card will be mailed. But, to not even receive it is beyond terrible service!!!!! I have called twice and been told the first time, in May, to wait another week. Then told today I have to go BACK up there and do the process all over again!! Absolutely absurd! I want to speak with the head management over this place to file a formal complaint! This place is a joke! read more

If you're trying to replace your card, don't be fooled by the SCAMS on line that promise to make the application process easier! You'll end up paying $25-$30 for a government form filled out with information that you supply. The money is deducted from your credit or debit card in a foreign country before you can blink an eye. You can easily find this form on line and fill it out yourself. Just ask Google to find it for you. The dreaded trip to 401 W. Peachtree turned out not to be the bureaucratic nightmare I had expected. I found the office easily from the MARTA Civic Center Station, passed through security without a hitch and was up on the 28th floor with no trouble. After a 15 minute wait, a very polite and efficient young man handled my case, and I was out of there and back on MARTA in no time. read more

Worst experience ever!!!! They do strip search you after waiting for a good 15 minutes on line. Force you to take off jewelry, shoes, belts and anything else that could possibly set off the metal detectors. Security is a joke. They really scraped the bottom of the barrel for that group. I finally get to the IRS office and waited for a good hour before leaving...my lunch break was up. Plus, my parking got screwed up after putting in $2, Park Atlanta showed only $1.45...WTH? Unfortunately, I have to go back to get my issue resolved :( I have to schedule 1/2 day off just to go! read more