Friendly customer service, QUICK and easy. Even with a few people waiting, the line moves quickly…read moreand the instructions are clear. Would recommend.

Horrible service, tells you "wrong numer for immigration services" and hangs up on you, even though…read moreit is in the name.

We used another company CT to authenticate our documents with the Chinese consulate to be used in…read moreChina. They are very good but very expensive. It costs about $175 per document per step. So, it could cost about $550 just for one document. We used other services, and the document applications were rejected several times. We nearly missed the court date in China. Someone recommended U.S.-China Chamber of Commerce. The President is an investment banker by trade and has helped many companies to set up in China. He went thru steps by steps, broke down a complicated process into a series of simple steps, and at the end, all our documents were authenticated in time WITHOUT A SINGLE REJECTION. Thank you.

Excellent visa, passort and Chinese translation services. Very friendly, knowledgeable. I think…read morethat they have special relationship with the government and can expedite the services. My boss lost the passport and had to travel the next day evening to China. She went down to their office at 7:30 am, got a replacement passport by 9:30 am and they got her Chinese visa by 3:00 pm. Price is not even half of CIBT. You can always talk to a live person to ask question and check status. They even gave us their cell phone number for emergency.

Tasked with co-hosting a Yelp Elite Event at Outback Steakhouse, I wanted to make it memorable and…read moreget a theme going. I'm pretty familiar with Consulates from my college days and knew they often have many useful travel guides and goodies, so I emailed the Australian Consulate-General in Chicago and hoped this one could hook me up. Justin Biggs (Passports | Public Diplomacy Officer) got back to me quickly and asked for a little more information to get an idea of what I was looking for and what he could provide. He said if I gave him a day he'd get a nice package together that I could come and pick up before the event. When I stopped by at the end of the week, he greeted me excitedly and seemed very interested in what we were doing. It was a pleasure meeting him. He had a giant shipping box full of stuff and said he was happy to have found a few things he didn't even realize they had and hoped they'd be put to good use. I took the package home and unwrapped it with the excitement of a child on Christmas. Inside I found general travel brochures, region specific guides, a cute little dictionary of Aussie slang and colloquialisms, American/Australian flag pins and country flag toothpicks. It was great! Everything was placed on the tables for guests. Many took the SWAG home or took pictures with it, and it piqued their interest in the country. It definitely made me want to travel there, and I know if I have any questions or need anything travel related that the Consulate-General's got my back.

Made an appointment online for a passport renewal, showed up a bit early, they took me early, super…read moreefficient and friendly. In and out in 15 mins. Fantastic experience.

I needed to get my application for a special event license fixed as I had mailed it in with some…read moremistakes and they were very helpful and nice and quick and my experience was truly very good especially when considering I was dealing with a state agency

Super friendly staff will make you feel welcome and help with all the logistics of applying for new…read morepassport. Calling in advance doesn't hurt to ensure you have all the necessary documents prior to coming in, especially if you don't live in Chicago. Passport will be ready in couple of weeks and it's shipped from Croatia with options to ship it directly to your address or for pickup. I was notified via email when passport arrived so it was very convenient to find time to pick it up.

I needed a visa to travel to Croatia. I wish they could do it over mail but had to travel in…read moreperson. Simple and painless process. The consulate conducted a brief interview and as promised I had my passport back in a few days. Also they counsel has my several books on Croatia before I left for my trip.

Well, I don't know if it's appropriate to write a subjective review on a government agency. I…read moreguess I should share some tips with you yelpers, just in case that you're curious. 1) plan your time accordingly: you will be spending extra time going through the metal detector and security. Their checks are much stricter than what they would perform at the airport. Cellular and electronic devices ought to be placed at a separate bin. You will also need to take your shoes and coats off and place all your extra layers onto the bins. 2) go to the right floor: the first floor is for the info pass inquiries; the second floor is for any service that has to do with green cards; the third floor is for any service that has to do with naturalization. 3) friends, families, and lawyers can come with you, as they have a large waiting area in each floor. Nevertheless, they will be required to go through the security as well. 4) cellular and electronic devices are to be "turned off" at the waiting area. I still heard them buzzing at the waiting room. Seriously, people. Follow the law! 5) driving in the downtown area is always tricky. However, the CTA Lasalle Blue line station is "right" outside of the building. I took the CTA brown line and got off at the Lasalle/Van Buren stop. I then went one (1) block south to the Congress Parkway. If you take my route, as soon as you get to Congress, you will see a large building in front of you with that "proud eagle" U.S. immigration and Custom sign that you all are familiar with. You cannot possibly miss it! 6) If you choose to take the CTA Red Line, get off at Harrison, and walk approximately three (3) blocks north to Dearborn. Then you will turn west onto Congress. Well, if you're directionally-challenged, try to transfer to the blue line at Clark/Lake. As I said before, the CTA Lasalle Blue Line station is located right in front of the destination.

Really great service. I didn't know if I was even going to be able to get my passport not only did…read moreI was in and out in 20 minutes without an appointment.

In 19 years of freelance and traditional journalism, I've interviewed several politicians, but I…read morecan't recall ever really needing their help PERSONALLY. It was always from a professional perspective. For the most part, I dealt with any business conflict directly with that business. But in a recent situation where it just didn't seem like ANYTHING was getting done in several years with one business that had its license suspended and then reinstated, I realized I was going to have to sit in front of my laptop and start writing to those who could do more than I can. Although the response was a little slow at first because I didn't make it clear in my letter that he was my state rep, as soon as I corrected that error, I appreciate that Olickal's office stepped up to contact me and find out what I needed to know. I don't want to say too much more because my complaint is still outstanding, but the Outreach Director I spoke with had several valid questions and suggestions. I don't know if I'll get the results I want, but I sincerely appreciate that they are at least TRYING to help me resolve my issue, especially considering my own alderwoman hasn't responded at all but always has time to post selfies on Instagram. Be careful who you vote for! Sometimes it takes first-hand experiences for you to pat yourself on the back while voting for some over others. To Olickal's team, thanks for your assistance (so far).

Took my wife here to renew her passport. We were in and out in 15 minutes. Friendly staff behind…read morecounter/window. Money order/cashiers check needed to renew passport. They take your photo so no need to bring one. Waiting area is comfortable and has a water machine.

Fast Visa service with 2 day turnaround…read more Application available on website. Drop off completed application, with supporting documents, between 10AM - 2PM. Pick up two days later between 2PM - 4PM. If hungry for more things-Thai, go to the Silver Spoon one door north.