I flew out of Lancaster, PA Airport today. After going…read morethrough TSA they found a pocket knife in my backpack I had inadvertently forgot about. TSA agent Hanna gave me the option to take it to my car or voluntarily release it to their custody. I mentioned I had a checked bag and this thoughtful guy took the time to locate my bag and put the knife in it. He could of easily told me it wasn't his problem and I'm out a decent folding knife. The important thing is they found the knife and it didn't get past security. Thanks again agent Hanna.

I had the pleasure of dealing with the most disrespectful, unkept and uneducated TSA "supervisor"…read moreCRYSTAL NYAMEKYE, at Newark Airport. I am not sure if TSA is struggling to find qualified and educated employees but they really need to improve on their hiring process and screenings. I travel often and have spoken with great employees working for TSA but this individual is everything short of a good representation of TSA. TSA should improve with educating employees on how not to abuse their authority. The "supervisor" employee seemed to flex her authority inappropriately and in public, lacking the professionalism that TSA stands for.

Unbelievable...monsterous! Everyone near us in line who we talked to is missing their connecting…read moreflights!! We landed at 3:15 (40 minutes early)... We don't have global entry / I'm going to get it...so we were in a standard line. It took us from 3:15 to 5:45 to get through security! If we didn't land 40 minutes early, we would have missed our connection !!! The Customs agent we had paused to comment how we should have filled out our customs doc to save a minute - we replied the airline personnel distinctly told us NOT to fill it out. The TSA agent went on and on complaining. As if to say the long slow line is not his fault? I don't blame any of the agents. I'd say 1/3 or at least 1/4 of the TSA Customs booths were empty. I'd say the govt TSA management at O'Hare is inefficient. Their budgeting and manpower planning seems barely functional. We ended up running to our flight n barely made it by 2-3 minutes before they closed the door. One other couple made it on behind us and United left about 7 minutes late - fortunately waiting for us. Why 1 star? Because zero is not an option.

My partner and I went for a scheduled interview yesterday. We arrived early and were seen almost…read moreimmediately. We were asked to wait in the waiting area and once our names were called, the process was quick and easy. The staff was very efficient and friendly. Exceeded any and all expectations!

Horrible service, tells you "wrong numer for immigration services" and hangs up on you, even though…read moreit is in the name.

I called over the phone i saw online and the lady said that i am calling a wrong number and that…read morethey have nothing to do with immigration while their name js US citizenship and immigration services

Are you planning on flying your dog, cat or other accepted animal to another country?…read more My first bit of advice: DO ALL YOUR RESEARCH AND PREP well in advance. WELL IN ADVANCE my friends. I've literally been working on this for a few months and it feels like a full-time job. But I love her, so there you go. Depending on where you are going the laws differ, but I am going to the UK...so it's monumentally crazy and insane. But not impossible. You can do it on a short time line...but its stressful even with a long one, so to each their own. But I am bringing her with us. Tillie is going to be British! She loves the Queen. And thus, I visited the USDA office for Illinois. Make an appointment in advance. They are nice on the phone. Luckily for us Chicagoland people this is quite conveniently located in Des Plaines, just off I-90 and near O'Hare airport. It's very near the Rivers Casino just west of the highway in a complex with white buildings. You'll drive back into the lot where a few more buildings are...then park your car (free) and walk around to the second (back) entrance. You'll go through security, and be checked in. What you'll need to get their good old stamp of approval for your pet to fly: *health certificate (from your veterinarian) with the below items: *current Rabies vaccination cerificate. *dogs: treated for tape worm no more than 5 days before flight and not more than 1 day before - vet signature. *current Rabies vaccination certificate. *proof of microchip inserted BEFORE most recent rabies vaccination. *sticker from microchip. You bring them all of these things (and as you can see, this is all a huge feat in itself!) and pay them $38 and you'll get all of your documents stamped so your furry friend can fly the friendly skies. *cashier's check or credit (all forms) accepted. (no cash). This completes your documentation for the US side (for the most part) but you surely need to visit this office if you are going out of the country with your pet...so there you have it, hope this helped a bit!

Make an appointment. Do not just show up- you will have to sign in and go through security…read more Get your paperwork all in order with your regular vet and you have this office sign and stamp it. The people were incredibly friendly in what was a very stressful situation for me. They clarified a few of my questions over the phone so I was sure I was showing up with the right papers and even accommodated me with an earlier appointment time the day of my flight out.

This location is only open Monday to Friday from 8:15 am to 3:30 pm. They are closed on the…read moreweekends and major holidays. We scheduled our interview at 10:30 am on a Wed. This is by appointment only. I'm going to make this easier for people since we had a bit of difficulty finding it. When you go to O' Hare International airport, make sure you are at terminal 5. If you're driving, it's on the lowest level. You don't have to park in parking lot D, you can park inside the garage closest to the arrivals entrance (that's where you'll enter). You take the stairs down and take a left. You'll see a McDonald's and the global entry sign just a little past that. At Carousel 12, turn right and walk all the way until you enter the door. You'll need to check in at the window before entering the waiting room. The actual interview process takes like 5 mins or less. You take a picture, fingerprints (both hands), and answer a couple questions. The staff were nice and no one was ever rude. PS, exiting terminal 5 is a lot more confusing than entering. $3 for the parking ticket.

This was much easier than I expected. I was worried that it would be hard to park, far away, and…read morelike a maze to find it when I needed to bring my daughter in for her Global Entry appointment. I put it off a little for that reason and considered going to the South Loop location (where I got mine) but decided I just needed to get it done last week. I was astonished by how simple it was to find it and get there. It's in Terminal 5, and there's a parking structure directly across the street from the entrance. The instructions said that it was under construction and you may have to park at Terminal 3, but I was so glad to find that the Terminal 5 parking structure was practically empty. The CBP office was easily found once we entered the terminal. We got there about 20 minutes early since I was afraid that we'd have to find parking elsewhere, so once we checked in with the border patrol officer we had to hang out in their waiting room but they were pretty close to the time of our appointment. My daughter is only 19 months so it wasn't much of an interview but she got her picture taken and we got her card this week. This location also does on arrival confirmation, so that's an option if you don't want to go prior. But unless you're much closer to the customs office I think this is a better choice.

Terrible costumer service. Nobody answered and nobody call you back. Stay on hold more than hour…read moreand then just hang up.

I'm very angry that the person I spoke to Debbie hung up the phone on me I'm trying to get some…read morehelp for 6 weeks she was rude and not helpful at all Getting the run around, had interview then denied Then I got letter that I'm approved but no money deposited yet.I'm a U.S. Citizen and I need some help and this person was unprofessional and very disrespectful.

Small post office with lots of free parking…read more I've never seen more than one clerk at the counter, which means wait times can be long. And they always open media mail packages, better off to leave it open and seal it after they inspect and make you sign the release form. Staff here is no nonsense, but my stuff does get to where it is supposed to go.

Stole my packages and takes no accountability. I sold $500 worth of trading cards on eBay and…read moreprinted out mailers myself and dropped them off at the Rosemont post office. I received notification that both buyers requested refunds because their packages never arrived. The USPS worker must not have scanned them because there is no updated tracking information online. Thieves work here.

Franklin Park post office is the worst in the area. We never…read moreget our mail on time or if at all. When you go into the office you wait along time for someone to come out from the back or they yell from the back "I'm at lunch. Not my problem. Come and do your job. I try not to go there because of the unprofessionalism. They are rude and not friendly at all.

Unfortunately, we have had checks stolen at this post office and after a couple of years of not…read moreusing this post office, I tried mailing checks again and have had several vendors complain about not receiving checks. So sad that this is what our postal service has come to. Will never go there again.