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    Authorized Retailer UScellular & T-Mobile

    5.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    (5 reviews)

    $$

    Very disappointed, what a terrible place to be employed by. Sitting in the store to collect my…read moreorder, 5 people ahead of me. An hour later down to three. One person handling everyone, I feel bad for her. This is my third time here to complete a purchase of new phones. First time around they didn't order correct phones. Worse experience ever!!

    I recently had a phone shipped to the Kirksville, MO store. When he went to pick up, he had his…read moreID. He had the PO #. But was told they needed the credit card the phone was charged against. He was advised, by Troy, this was a Verizon policy. I personally contacted a manager at Verizon, Mr Himanshu Kumar who advised me that Verizon had no such policy. Certain this was all a misunderstanding Mr Kumar had my son drive back to the store and he reached out to Troy to discuss. Troy advised this Verizon manager that it was a Verizon policy for the individual picking up the phone to have the original credit card. A photo of the credit card we used wasn't acceptable. Mr Kumar advised Troy that was not a Verizon policy. Troy then contacted his manager who advised it was a TCC policy. At the end of the day, this store would not allow my son to pick up the phone but they allowed him to cancel the order. This is so bizarre that it cannot be made up. TCC should be following Verizon policies except when it comes to personnel issues. Verizon is on the outside of the building. In most cases, people don't know what is a contract store and what company owned store. Ask that question when you walk in the door of any Verizon store. I would not recommend you deal with this contract store or any Verizon / TCC contract store . DEAL ONLY WITH VERIZON OWNED STORES. Yes, Verizon will be elevating this to upper management at TCC in hopes of getting TCC to follow Verizon policies. Don't walk in the opposite direction, run as fast as you can if you are forced to deal with this or any TCC contract store!!!!!

    Authorized Retailer UScellular & T-Mobile - mobilephones - Updated May 2026

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