I cannot recommend the T-mobile store located in the Hannibal Walmart center. Monday I spent 2…read morehours in the store. I bought a new phone and had my old phone set for a new number. My new phone was slow. I thought it will just needing turned off and on. I took my old phone home to clear the contents so I could give the phone away to help an elderly friend. The old phone would not work when I got home, no cell service. I went back to the store looking for help, I thought when I cleared the phone I removed a setting. The store would not help me because my drivers license was punched void after I just renewed it and they the store does not accept the temporary paper license. I left extremely unhappy, since I was just there the day before And the assistant needed the managers help. So I, called the 611 number and within minutes they had me verified without my drivers license and told me the old phone was not setup with the new number when I left the store Monday. This was corrected on the phone within 10 minutes. I then said my new phone was slow and some of the calls would not go through. After some checking the support person at 611 said he was surprised my phone would connect at all and the cellular data was not connected. Both phones working within 20 minutes by using the 611 service. The 611 service can setup your new phone or old phone without going in the store. If you check the cost of a new phone from Apple, it's about $100 cheaper, than buying through the phone store. You can then call the 611 support and avoid the visit to the store. The service at the Hannibal T-Mobile store in Walmart plaza was poor, rude, not understanding and can be avoided by calling the 611 support line. C. Rushford

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Don't waste your time at the Quincy store. Go to the Hannibal store. They are super helpful. I've…read morebeen to both.

From the owner: AT&T, serving over 81 million wireless customersread more

I'm sharing my recent experience signing up for Aerwave…read more When I moved into my new place, I was happy to receive a promo code via email (and saw flyers around too!) offering a discount on the monthly service. I tried signing up right after getting the email, but unfortunately, the discount didn't apply. I reached out to customer service for assistance. They suggested that the code might have expired, although I hadn't seen an expiration date mentioned in the email and had tried to use it very quickly after receiving it. Communication trails off after that, and I wasn't able to resolve the issue. It was a bit disappointing, as I was looking forward to the offer mentioned and felt unheard while trying to sort things out. I hope this feedback clarifies how unreliable their customer service is.

These is the worst internet service ever, unfortunately we have to have it because its included…read morewith our rent, It's so bad it keeps cutting off all the time and doesn't come back in the whole day and it really affects people like me that I do a lot of my work from home, I won't recommend these company at all.

Fixed my phone super quick, and very good service! Could not be more pleased with the experience I…read morehad.

i got hung up on for asking if there was another way DALE could help through the phone, an instead…read morei got hung up on, i call back an i get told i was being argumentative about asking, then i got upset cause your the manager an hung up on someone that needed help, then when i told her about herself an that a manger shouldn't talk to someone that way you got quiet after i said i was calling corporate.