AWFUL!!! Had been set up for 7 days and experienced bad connectivity in our area and returned the…read morephones and all the equipment at 7 days (15 day satisfaction guarantee) and i now have received bills for $458 and threatened to be taken to collections. after spending time on 611 with CS reps they offered no solutions. I went back to the store and asked for the manager and he said this problem was above his paygrade so he would call his RM and call me back. Never got a call. Don't go here - Up Date - The Store manager did contact me and sent me to a loyalty # and they took care of this right away. I just wish I didn't have to get the run around in the beginning. Eli, the store manager, was very professional and helpful.

Nice clean store with friendly good service! Joshua Boyd greeted us when we came in and was very…read morehelpful looking up our account, explaining our different upgrade and plan options, and made some helpful suggestions.

Good service for more than 10 years of being with them. I am…read moresatisfied with their services.

I went in to see Jared to cancel my home internet service in November. He didn't even know how to…read moredo it and had to get help. Once both employees had worked on their computer for 30 minutes, they assured me I would pay my last bill and be done. Instead, I was charged again the next month because they failed to actually cancel my account. I called the customer service number and that pertain assured me I would not be charged ever again. Just got billed by autopay again today. 0/10 would not recommend this store to anyone. They're clueless.

Had an online order for service and phones that was stuck for 5 days and had no idea why.... no one…read morewas helpful when calling customer service nor in store, until I called this particular store. Tina listened and then said just come in, we will see what we can do. The store was busy so Anthony started the process and did much more work than anyone had in the literally hours I spent on the phone calling in. Tina finished the process. Thank you guys SO much. I appreciate it more than you know. Y'all rock!!!!!

Nathan was very patient with setting up our US Cellular plan. He also was able to explain why it is…read morenecessary for me to back up my phone on an iCloud. He set my phone up to my specific needs, especially with setting my ring tone. He deserves a raise after having to deal with a customer like me. He was also able to multi-task with helping other customers while waiting on my phone to back up on the iCloud. He was very personable and professional. He truly sets the bar with customer service expectations.

This review is for the furthest east store on Broadway St. This is an independent store not a…read morecompany owned store. Mr. McPhearson was an excellent representative of this store. Friendly and helpful and very knowledgeable. Nice to find nowadays. Keep up the great work!

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Employee - He was rude and would not listen. He started in about insurance and comparing it to…read morehealth insurance and when I snapped back about don't comparing this to health insurance. He stated I'm not having this and kicked me out of the store. He kept saying, get out, get out, get out. He so talked down to me and should not be in customer service. Rude, rude, rude. I will not go back to that store and will do my business in Hannibal Missouri or change carriers. I would give a negative review if I could.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Quincy store today.

Horrid. Was getting billed for items that I never wanted or asked for…read more Canceling these 3 unwanted services took an hour over the phone. Painful experience with this company...

I expected better service with you guys but have been getting shitty customer service with the 1800…read morepeople plus Sony expect to get anything done right now because they don't care about taking care of customers needs. Only reason I am keeping my service is because I have a contract and dont want a fine once that's up I will be doing some serious deciding on things If I could give 0 out of 5 I would but wont let me