Horrid. Was getting billed for items that I never wanted or asked for…read more Canceling these 3 unwanted services took an hour over the phone. Painful experience with this company...

I expected better service with you guys but have been getting shitty customer service with the 1800…read morepeople plus Sony expect to get anything done right now because they don't care about taking care of customers needs. Only reason I am keeping my service is because I have a contract and dont want a fine once that's up I will be doing some serious deciding on things If I could give 0 out of 5 I would but wont let me

Had an online order for service and phones that was stuck for 5 days and had no idea why.... no one…read morewas helpful when calling customer service nor in store, until I called this particular store. Tina listened and then said just come in, we will see what we can do. The store was busy so Anthony started the process and did much more work than anyone had in the literally hours I spent on the phone calling in. Tina finished the process. Thank you guys SO much. I appreciate it more than you know. Y'all rock!!!!!

Nathan was very patient with setting up our US Cellular plan. He also was able to explain why it is…read morenecessary for me to back up my phone on an iCloud. He set my phone up to my specific needs, especially with setting my ring tone. He deserves a raise after having to deal with a customer like me. He was also able to multi-task with helping other customers while waiting on my phone to back up on the iCloud. He was very personable and professional. He truly sets the bar with customer service expectations.

I'm sharing my recent experience signing up for Aerwave…read more When I moved into my new place, I was happy to receive a promo code via email (and saw flyers around too!) offering a discount on the monthly service. I tried signing up right after getting the email, but unfortunately, the discount didn't apply. I reached out to customer service for assistance. They suggested that the code might have expired, although I hadn't seen an expiration date mentioned in the email and had tried to use it very quickly after receiving it. Communication trails off after that, and I wasn't able to resolve the issue. It was a bit disappointing, as I was looking forward to the offer mentioned and felt unheard while trying to sort things out. I hope this feedback clarifies how unreliable their customer service is.

These is the worst internet service ever, unfortunately we have to have it because its included…read morewith our rent, It's so bad it keeps cutting off all the time and doesn't come back in the whole day and it really affects people like me that I do a lot of my work from home, I won't recommend these company at all.

This review is for the furthest east store on Broadway St. This is an independent store not a…read morecompany owned store. Mr. McPhearson was an excellent representative of this store. Friendly and helpful and very knowledgeable. Nice to find nowadays. Keep up the great work!