Do not use this service. There is no customer service. The staff is not trained to provide appropriate customer satisfaction nor inform or educate the customers on the telephone options or explain the differences in buying a telephone or contract payment telephone. The paperwork that is giving to you at the end of the sale does not include the Illinois signal policies. So how are you to know any information?
We purchased a telephone and paid for it. The phone was activated and left store. That night the phone was fully charged but did not work it would light up for short periods of time and would turn off unable to be used in any way. The next day we returned to Illinois signal was told the phone is defective and will order a replacement. The folowoing we returned again to activate my old phone . On Friday I checked on the phone status was told its not in yet. Checked on Tues and wed. and was told the phone is not in yet we will call you when it comes in. On the following Tuesday today May 8. I again stop at Illinois Signal to check on the phone status. The person says its not in yet we have not received a shipment for 2 weeks. I said than I want my money back since you have no idea when I will receive the replacement phone for the new defective one we purchased. Than things got interesting the wonderful 15 year experienced manager says that once you buy and pay for a phone it is yours. I informed her of what her staff had informed us and as to who they were. She would talk to them. But no replacement phone was ordered and they were not and did not provide any assistance in trying to remedy the problem. I was given the number of the manufacturer to call and file a claim for a defective phone because it is under warranty. The bottom line is Illinois signal sold a phone, took my money benefitting them and the manufacturer. The customer has a paid defective phone that does nothing. Now have to continue to be without a new phone and deal with filing a claim and awaiting for repairs or new phone to be delivered. Someday I will have working new refurbished or remanufactured phone that is supposed to be a new phone but how long will the wait be as it has already been since April 25. read more
