AWFUL!!! Had been set up for 7 days and experienced bad connectivity in our area and returned the…read morephones and all the equipment at 7 days (15 day satisfaction guarantee) and i now have received bills for $458 and threatened to be taken to collections. after spending time on 611 with CS reps they offered no solutions. I went back to the store and asked for the manager and he said this problem was above his paygrade so he would call his RM and call me back. Never got a call. Don't go here - Up Date - The Store manager did contact me and sent me to a loyalty # and they took care of this right away. I just wish I didn't have to get the run around in the beginning. Eli, the store manager, was very professional and helpful.

Nice clean store with friendly good service! Joshua Boyd greeted us when we came in and was very…read morehelpful looking up our account, explaining our different upgrade and plan options, and made some helpful suggestions.

Good service for more than 10 years of being with them. I am…read moresatisfied with their services.

I went in to see Jared to cancel my home internet service in November. He didn't even know how to…read moredo it and had to get help. Once both employees had worked on their computer for 30 minutes, they assured me I would pay my last bill and be done. Instead, I was charged again the next month because they failed to actually cancel my account. I called the customer service number and that pertain assured me I would not be charged ever again. Just got billed by autopay again today. 0/10 would not recommend this store to anyone. They're clueless.

Had an online order for service and phones that was stuck for 5 days and had no idea why.... no one…read morewas helpful when calling customer service nor in store, until I called this particular store. Tina listened and then said just come in, we will see what we can do. The store was busy so Anthony started the process and did much more work than anyone had in the literally hours I spent on the phone calling in. Tina finished the process. Thank you guys SO much. I appreciate it more than you know. Y'all rock!!!!!

Nathan was very patient with setting up our US Cellular plan. He also was able to explain why it is…read morenecessary for me to back up my phone on an iCloud. He set my phone up to my specific needs, especially with setting my ring tone. He deserves a raise after having to deal with a customer like me. He was also able to multi-task with helping other customers while waiting on my phone to back up on the iCloud. He was very personable and professional. He truly sets the bar with customer service expectations.

I'm sharing my recent experience signing up for Aerwave…read more When I moved into my new place, I was happy to receive a promo code via email (and saw flyers around too!) offering a discount on the monthly service. I tried signing up right after getting the email, but unfortunately, the discount didn't apply. I reached out to customer service for assistance. They suggested that the code might have expired, although I hadn't seen an expiration date mentioned in the email and had tried to use it very quickly after receiving it. Communication trails off after that, and I wasn't able to resolve the issue. It was a bit disappointing, as I was looking forward to the offer mentioned and felt unheard while trying to sort things out. I hope this feedback clarifies how unreliable their customer service is.

These is the worst internet service ever, unfortunately we have to have it because its included…read morewith our rent, It's so bad it keeps cutting off all the time and doesn't come back in the whole day and it really affects people like me that I do a lot of my work from home, I won't recommend these company at all.

This review is for the furthest east store on Broadway St. This is an independent store not a…read morecompany owned store. Mr. McPhearson was an excellent representative of this store. Friendly and helpful and very knowledgeable. Nice to find nowadays. Keep up the great work!

Employee - He was rude and would not listen. He started in about insurance and comparing it to…read morehealth insurance and when I snapped back about don't comparing this to health insurance. He stated I'm not having this and kicked me out of the store. He kept saying, get out, get out, get out. He so talked down to me and should not be in customer service. Rude, rude, rude. I will not go back to that store and will do my business in Hannibal Missouri or change carriers. I would give a negative review if I could.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Quincy store today.