In previous years, I had a bad experience at this bank. Today I went, they told me to take a seat…read more No one helped me. I had to look for help, and they told me they couldn't help me because they were very busy. They showed no concern for my needs. Poor service, lack of customer service, and lack of kindness. They are very busy and unfriendly. I do not recommend them.

I went in to open a high school account for my son and it was an easy process. Aide was very…read morehelpful and very nice. I work for customer services myself and understand that having a great employee like her is worth a lot. Thank you Aide for being you and giving us great service.

This location is complete garbage. Every time I go in it's always an unpleasant experience. The…read morebank tellers are slow and at times only have one person at the window on a busy day. The atms swallow your cash deposits and do not post to the account. They do nothing to help and just direct you to customer service phone number. The bank would be shut down or be under new management. AVOID THIS BANK

It's been 8 years since I first walked in this branch and they haven't gotten any better. Over 15…read morepeople in line, they have like a dozen workers and only 3 windows open. They sit there having personal conversations in the window while the rest of us wait. If you know the customers personally, then call them after work, the rest of us got stuff to do.

Only good thing is when they are open to get money or deposit money but at all other times when you…read morewant to use their atm's you get nothing but error messages, when they fix their atm's I will change my rating

Horrible customer service. Every day I come to make work deposits. Ridiculous only 2 tellers!!!…read moreThere's a lady with dark long hair ALWAYS SITTING DOWN when the lines out the door. Then a guy with glasses who says he's the assistant manager but never helps and also is just sitting at the desk or just walking around trying to look busy. He's rude and every day his excuse is " we're a busy branch ". I don't understand why they don't have enough tellers. Oh yea cause they're forced to create fake accounts. No business line Glad I bank at CHASE !!!!!

Staff here is so helpful. They go above and beyond to ensure that my money stays in my bank…read moreaccount. This branch is always meticulous too.

Great service! Im a new member, and Im so happy I chose this branch to do business with. Everyone I…read moreinteracted with was knowledgeable, extremely friendly and efficient. I left this branch feel 100% confident in my choices and building my financial future.

Went to the bank to do a withdrawal and when I got off my car the ATM area was so dirty and gross…read more There was trash everywhere. I understand the employees are inside but as a customer I shouldn't have to step over crash and atm receipts all over the floor to use the ATM. Then 1/3 atm is down with no signage. The staff inside was nice but this is more of a facilities problem. As a customer I expect more.

Came in for help for a new account, and the service here is bland. Told me to come back in two…read morehours. Isaac was the guys name, wouldn't make eye contact, he seemed like he was on his phone under the teller thing. And just wasn't helpful at all. Sometimes smiling makes a big difference. He seemed super annoyed. Wouldn't recommend this branch tbh.

There are more than 10 people waiting in line and they only have one teller. I've been waiting 30…read moreminutes and the line hasn't moved.

So rude!! Customer service is the worse my grandmother is 93 years old & very tired! she came in to…read moreget a bank statement and they have had her sitting for an hour!! I believe her name was Yesenia!! (The manager) She was so rude !! When I asked if there was anyone else to help she said no there is not with such an attitude!!! Mind u there's plenty of people sitting around not helping other people!!! Do not come here make the drive to woodruff location!!! Yesenia should be fired!

I've been banking with Wells Fargo for many years and I have been to many Wells Fargo Branches…read more This is the 1st time I have ever had a bad experience with the Bank Teller being rude. This bank teller was lazy. Go to a different branch for banking.

Very unprofessional. Would not take a print out of the drivers license that is issued by the DMV…read morewebsite. Literally states on the paper "temporary drivers license." How is it possible for them to deny a paper but okay with a passport. Old white lady was a horrible customer representative. Gave me the finger twice and would find any reason not to cash a check. I can see why it's so lonely. Worst experience ever. Also saw the opportunity to throw other people under the bus. So hateful along with the cow behind the counter just giving attitude.

A couple of months ago, I caught myself in a verbal altercation with 2 other members in the parking…read morelot... I was spit at and being threatened and didn't feel comfortable having my back to the parking lot. Although the employees of this branch did not witness the interaction they allowed me to shelter inside and complete my transaction even though they were already closing down for the day (doors were locked). The employees were so empathetic and helpful. They took down my info and let me know that they would take action. I was reassured, and the security guard was kind enough to walk me back to my car. Months later, that security guard still remembers me and showed me that they implemented new security procedures for the atm. Every time I come to this branch I am received with great customer service, today it was a young man named Martain. Employees are always approachable and kind. I will always choose to come here. I wish I could remember the name of the security, teller, and manager from that night so they can get credit where credit is due!!!

i am so happy with my service today, Ivan was such an amazing person i am so grateful that we came…read morein today and he was our person of choice he answered every question we had at his own past never once felt rushed even if i asked the same questions different ways he gave me different answers making sure i felt at ease and understanding my feelings. i have been member for so many years and i will continue to do so thank you school first for hiring amazing people who love what they do.

I like for everyone to give out a shout to a New Employee name Danial. He a sharp dresser , polite,…read morekind goes out of his way to Help you. He going to make a Great Banker and I gave him a 5 star. Then you have Melondy she also a 5 star and she a great employee also sweet,kind goes out of her way to help you.

Iris was so helpful with my dad. It was super hero day. She had on shirt with Sailor Moon. I…read moreremember when my daughter used to watch that.. and having to talk to my dad and his bad hearing. She was loud enough. And with a good personality. I recommend talking to her.