I've been a member since 2003, and it's really disappointing to see how much Wescom's customer…read moreservice has declined over the years. Several Months ago, I came into the branch to inquire about borrowing money. After waiting for several minutes, I was simply told they couldn't help me because I didn't have an appointment. There was no effort to accommodate me or even offer alternatives beyond that. More recently, I came back to open an account with my son, expecting a better experience. Instead, I was told to just go online and do it myself. Again, no real assistance or willingness to help in person. Wescom used to go out of their way to support their members, which is why I stayed loyal for over two decades. Unfortunately, something has clearly changed and not for the better. Customer service now feels impersonal and dismissive, which is very disappointing for a long-time member.

The ATMs here constantly have problems. They took out the coin machine since they made a deal with…read moreCoinstar. Time to find a better credit union.

Today I had business at the LBS Financial Credit Union and I was greeted by Andrew who was so very…read morefriendly and helpful in getting my credit card envelopes. Next I needed to make some account changes and had Donna Gonzalez assist me. Donna was absolutely so wonderful and fantastic at her job and explained everything to me clearly. She was so very patient with me and all of my questions. I could not have had any better service. Donna took the time to listen to my personal stories and was so warm in her words and compassion. I have been a member since the 80's and I would recommend this credit union to others.

Yes i do recommend this LBS Bank i've been going here for like 12yrs now i've made amazing friends…read morethe tellers are so very nice and Donna Gonzales helped me out today great beautiful personality and very helpful and knowledgeable i can go to other LBS banks but my first choice is this bank in lakewood to see smiling faces

I don't usually leave reviews, but I had such a great experience that I felt this one was deserved…read more Laura went above and beyond from the moment I walked in. She was incredibly kind, patient, and genuinely took the time to answer every question I had without ever making me feel rushed or judged. What really stood out was that she didn't just help me with what I came in for she also shared valuable advice and tips that I know will benefit me moving forward. It's rare to come across someone who truly cares about helping people, and Laura is exactly that kind of person. Her professionalism, knowledge, and willingness to go the extra mile turned what I expected to be a stressful experience into an incredibly positive one. If you're lucky enough to work with Laura, you're in excellent hands. She sets the standard for what outstanding customer service should look like. Thank you again for making such a positive difference!

New location. More than helpful. Friendly staff. Offered us water or coffee while we waited. She…read morewalked us to the door.

Always very professional and friendly. Prompt service, and very nice waiting area. I have not had…read moreany crazy lines banking here like other local banks.

Just to cash a company check for a small amount from my organization drawn on their bank is a 10min…read moreverification process waiting at the teller desktop. When clearly they have an account with the organization I'm employed by. Its very frustrating as a customer thats on a 30min lunch trying to get back to their job on time. it's not like I'm cashing a 6 figure check!!! When I cash the same check every month at this branch!!

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

Exceptional Customer Service I would like to take a moment…read moreto recognize Vesna McKay, MSR III, for her truly exceptional customer service. She consistently goes above and beyond to make me feel welcomed, valued, and appreciated every time I visit. Vesna is always kind, patient, professional, and genuinely willing to take the time to assist me. No matter what I need help with, she makes the experience pleasant and always manages to make my day a little better. I truly appreciate her time, her positive attitude, and the care she shows to her members. Vesna is honestly one of the reasons I continue to bank with SchoolsFirst Federal Credit Union. Having someone like her who makes you feel comfortable, respected, and welcome is something I don't take for granted. Thank you, Vesna, for everything you do and for consistently providing such superior customer service. You are truly an asset to SchoolsFirst, and I hope your hard work and dedication are recognized and appreciated!

It's hard to believe that I've been a member of SchoolsFirst for 17 years as of this month. My…read moreexperience the entire time has been nothing short of phenomenal. My 86-year-old mother has been a member of SchoolsFirst since 2011 and each time she has visited this branch, all the staff have been very kind and accommodating. She has had to replace her debit card a few times and her original checking account was compromised, so they were able to help her cancel the old account and set up a new one with a new account number. The latest visit was with Bolivar, one of the credit union onsite bankers. My mother and I came to visit because her online banking account somehow got hacked and it reduced the functionality. Bolivar said the online account somehow had view only status so it was changed back to be fully functional again. He also suggested that the user name and password be changed, so we were able to get that done as well, using the credit union's computer. We had a very productive visit, and since my mother has some mobility issues, Bolivar was kind enough to help her walk to the front door before we left. Talk about going above and beyond! We will always have SchoolsFirst as our primary financial institution because we get 5-star service with every visit. Once again, if you qualify for membership, RUN don't walk, to the nearest branch and open an account.