I stopped by this Chase to deposit some cash, and the experience was quick and easy from start to…read morefinish. Instead of using the ATM, I decided to go inside because I actually enjoy interacting with people. As soon as I walked in, I was greeted by two friendly employees who asked how they could help. I let them know I just needed to make a deposit. There was only one person ahead of me, and they were helped very quickly. Once it was my turn, the employee assisting me was kind, welcoming, and even complimented my nails, love a good compliment! The transaction itself was smooth. She counted the cash using the money counter, confirmed the total, & Before I knew it, I was done and on my way. The branch was clean.When I was leaving, I noticed in the back was a drive-through ATM. That's especially convenient if you're visiting after dark and prefer not to walk up to the building.

So I came here the day before yesterday in search of a business account bc my account was closed at…read moreanother institution. I encountered a greeter and told him what I needed and he introduced me to Josue, my savior of the week! Well Josue told me to grab a coffee and come back at 4p which was just 30 minutes later upon return he informed me the systems was down and apologized excessively. He assured me the next day he would get me taken care of. The next day arrived and he was a bit under the weather but he kept his word even though systems remained down he had figured out a way to still get the business account verified and done! Josue was sick but still kept his word and that meant the world to me since I had already been thru enough for the week. His dedication and professionalism has truly made me a proud Chase Business account holder! Thank you Josue Cuellar!!

This location is complete garbage. Every time I go in it's always an unpleasant experience. The…read morebank tellers are slow and at times only have one person at the window on a busy day. The atms swallow your cash deposits and do not post to the account. They do nothing to help and just direct you to customer service phone number. The bank would be shut down or be under new management. AVOID THIS BANK

It's been 8 years since I first walked in this branch and they haven't gotten any better. Over 15…read morepeople in line, they have like a dozen workers and only 3 windows open. They sit there having personal conversations in the window while the rest of us wait. If you know the customers personally, then call them after work, the rest of us got stuff to do.

Only good thing is when they are open to get money or deposit money but at all other times when you…read morewant to use their atm's you get nothing but error messages, when they fix their atm's I will change my rating

Horrible customer service. Every day I come to make work deposits. Ridiculous only 2 tellers!!!…read moreThere's a lady with dark long hair ALWAYS SITTING DOWN when the lines out the door. Then a guy with glasses who says he's the assistant manager but never helps and also is just sitting at the desk or just walking around trying to look busy. He's rude and every day his excuse is " we're a busy branch ". I don't understand why they don't have enough tellers. Oh yea cause they're forced to create fake accounts. No business line Glad I bank at CHASE !!!!!

My experience was very seamless ! with great customer service. The staff was willing to help & very…read moreacknowledge.

Staff here is so helpful. They go above and beyond to ensure that my money stays in my bank…read moreaccount. This branch is always meticulous too.

Went to the bank to do a withdrawal and when I got off my car the ATM area was so dirty and gross…read more There was trash everywhere. I understand the employees are inside but as a customer I shouldn't have to step over crash and atm receipts all over the floor to use the ATM. Then 1/3 atm is down with no signage. The staff inside was nice but this is more of a facilities problem. As a customer I expect more.

The lack of security at this location is beyond terrible. You're better off keeping your money in…read moreyour pockets. Connie, the branch manager at this location, didn't seem concerned of the safety of Chase customers account and will not hold anyone accountable or take further action for the fraud happening in Downeys location. Connie if you're reading this, please take action to protect your customers, I am very disappointed after baking with chase for 6 years, I believe it's time look for another safe place for my money

There are more than 10 people waiting in line and they only have one teller. I've been waiting 30…read moreminutes and the line hasn't moved.

Worst service. Avoid coming inside, especially on a Friday you'll be waiting in line for over 45…read moreminutes. The tellers work incredibly slow and seem completely unbothered by how much of your time they're wasting. Unless you only need to use the ATM, don't bother coming here.

Wells Fargo's a great bank I've banked they're for years. I've got four different accounts and…read morethey're all free, if you maintain certain balances they don't charge anything I've never paid Wells Fargo a dime.

I've been banking with Wells Fargo for many years and I have been to many Wells Fargo Branches…read more This is the 1st time I have ever had a bad experience with the Bank Teller being rude. This bank teller was lazy. Go to a different branch for banking.

If you are looking for a seamless and stress-free borrowing experience, look no further than First…read moreSchool Bank Credit Union. You are always greeted with genuine kindness the moment you walk into the branch. My name is Ana, and I recently worked with Ivan for a personal loan. He was absolute perfection from start to finish, and I feel so blessed and fortunate that he took care of our personal loan needs. Financial decisions can sometimes feel overwhelming, but his comfort, conversation, and kindness helped put me completely at ease. Now, I feel at peace. Ivan was incredibly professional and endlessly patient with every single question that my daughter and I had. He took the time to make sure we completely understood all of our options and felt confident in our choice, never making us feel rushed. It is people like Ivan who truly embody what community banking should be and remind me why I love being a member here. (And as a fun bonus, the customer refreshments, including the fresh coffee and cookies, always make visiting the branch a treat!) Thank you, Ivan, for your stellar customer care and dedication, because it sure shows from start to finish. Management, please reward Ivan for his above and beyond service--you truly have a superstar on your team!

Went on a Wednesday in the middle of the afternoon and had to wait a little for a service…read morerepresentative since there were about four reps already helping other customers, which was completely understandable. My quick questions were answered promptly, and once I was helped, the service was great. Everyone was friendly, professional, and welcoming. Overall, a good experience!

Very disappointing experience with the teller named Sahara. I've made the same coin deposit into…read moreour family business account every month without any issues, but this time she refused to accept it because I'm not a signer on the account. If that's truly the policy, then why has it been accepted every other month? Instead of explaining the situation professionally or offering any solution, the interaction came across as dismissive and unhelpful. I left with no clear explanation other than being turned away. If policies have changed, train your employees to communicate them respectfully and consistently. Customers shouldn't receive completely different treatment depending on which teller they get.

Jesse's Customer service always makes my day! Jessie stays patient, kind and professional at all…read moretimes. Jesse makes customers feel confident with the service Bank of America provides. Great job Jesse!