Rueben was amazing to work with and kept me informed throughout the process. He was very knowledgeable, kind and professional. Will definitely use U.S. Auto Connection in the future if the need arises. read more

Don't be deceived by the good reviews. I dropped my car off to be fixed as it was the number one recommended shop by State Farm. Big mistake. I dropped the car off 2 weeks before Christmas and was told it was going to be ready before hand. Not a problem. Upon picking the car up, the work they did was miserable, lazy and unprofessional. Weather strips falling off, really bad paint work, panel gaps not matching, doors not sitting flush and the worst bit is the noise my car made. Took it back to them about the wind noise and the bad work. Kevin is the most unprofessional employee that I encountered there. Upon sharing the concerns, all the answers were 'it's an easy fix'. If it is such an easy fix, why wasn't it done properly the first time. They try to make it right with a rental at their expense, this is now round two. I show up and again, with the wind noise. I took the car on a test drive with 'the boss' Jesse who says 'I really don't like bad work. I don't like my guys rushing stuff. Everything you're upset with is unacceptable. Okay fine. I left it again, trying to make it right. I go to pick it up and go for a test drive. I come back again and low and behold, this time Kevin says 'Well we drove other cars and this one isn't as loud', as if that's supposed to make me feel better about it. After that, he says well we had 6 employees drive it. I DO NOT CARE. My car was not even close to being in the condition it should've been. Okay. I got on ANOTHER test drive with Jesse, now he drives and agrees about the wind noise. This is now the second round of trying to sort the wind issue. Jesse proceeds to say yeah wind noise is a hard thing to figure out. I thought this is all an easy fix? I leave it with them again, now it's been a month and about a week and a half. Again today, I show up to pick the car up and while the wind noise is fixed, now the doors don't sit flush. If it's all SO EASY for them, you'd think they'd take their time and fix it THE FIRST TIME. Basically, if you value your time and money, stay away. Their customer service, their body work, and their paint work is abysmal. Any concerns you may have are met with dismissal, gas lighting and disrespect. I will be taking my car to another shop and I can't wait until they get the bill from State Farm for further repairs. read more

These guys are great! Excellent customer service and quick repairs. I really appreciated their help after our fender bender.

As someone who absolutely loves their car (Genesis GV80), I wanted to find the right place to take my car after getting into a fender bender. I read a lot of reviews, talked to others who have had their cars repaired and did some research on the best places that are Aluminum Certified. U.S. Auto Connection seemed to have the best qualifications on paper but was also one of the shops recommended by my insurance company, State Farm. After selecting this shop with my insurance, I was told to reach out to them and get the process started... and luckily they really made it so easy for me. As soon as I called, I was connected to Ruben who walked me through what the process would look like. I was able to drive to the shop, have it looked over quickly / have photos taken and then I was on my way. The entire process took less than 20 min. I appreciated that Ruben asked if I wanted to drop my car off and use a rental or if I preferred to keep my car as long as I could. I wanted to keep my car so he preordered the parts so that it would be very fast once I dropped off my car. I received a call once all the parts were in and then was able to make an appointment to drop off my car/ have the rental car company pick me up. After dropping off my car, it was estimated that it may take about 1.5 weeks but it didn't even take that long. I received daily updates on the progress and it finished early and looked beautiful. I also can't mention enough how incredible the customer service here was. Ruben helped with the rental car company issues I had as well which was above and beyond what was expected. I will always recommend this shop to friends and family and will be back if I'm ever in need again! read more

I could not be more grateful for the exceptional experience I had at US Auto!!!!! Kevin was the best and walked me through the entire process, and kept me updated the entire time. The work done on my car was fantastic- it looked brand new again. While I hope I never have to come back- if something else ever happens to my car this is the only place in coming to!!! read more

Personal items were taken from my vehicle while in repair. It was brought up to management attention without action. Camera was unplugged and items were taken read more

Customer service was incredible they got my truck in and out asap and pricing was very affordable. They did a great job and will definitely be back. Highly recommended read more

I absentmindedly backed into my own fence and smashed the driver side mirror to bits! This happened on a Wednesday and I had to drive to Arlington on Sunday to help with my sister who is at home on hospice. Mike made this repair happen Thursday afternoon! I realize that was a small job, but I was slightly distraught and it was great to have this taken care of so quickly. He was thorough and professional and I would highly recommend this establishment. read more

Not sure how this shop got such good reviews but avoid this place at all cost. They are slow and incompetent, zero update on your repair, half assed the repair and bunch of liars. Long story below I was sent here by Geico for front end damage after a collision. They told me it would be around 2 weeks to fix it. 2 weeks passed by and not a single call from them. I called and was told they are waiting on parts and should be done within 3-4 days. Once again a week passed and not a single call from them. I had to keep calling to get an update. This goes on for another week. In the end it took them 4 weeks to give my car back. Even then it was incomplete job with missing front plate and protective film on the hood and I needed to come back in a day or two for them to finish. The next day driving to work the car overheated, opened the hood to notice the coolant reservoir was completely empty. And upon further inspection found several other minor problems: windshield reservoir wasn't fastened down, the door floor panel wasn't fastened down, windshield wiper spray didn't work and bunch of bolts and nuts were left in the crevice at windshield makes you wonder what else they forget to bolt down. Ever since the accident my car been making a lot of rattling noises which they refused to acknowledge. A week after getting the car back it started throw error messages regarding headlights and active grille. Apparently they put in bad parts and now need to replace it. It needed another 2-3 days in the shop and since they max out my rental coverage, Geico would not cover for rental anymore. I insisted that they either cover the rental or complete the repair within the day. They agreed to cover the rental and took me to Enterprise and I got a rental. They fix the car and all is well or so it seemed. 6 months later I received a bill from Enterprise. Apparently they refused to pay and when I called to ask about it they said they don't remember agreeing despite Enterprise calling to confirm with them when I told them the shop was covering the repair. And now I'm on the hook for the bill. read more

David did a great job of repairing and partially re painting my car, fixing my ac, and cleaning the car up. The insurance and repairs WERE MORE THAN SATISFACTORY. i WILL SEEK HIM OUT AGAIN WHEN NECESSARY. read more

My cars set date to be finished changed 4 times, without any update. I had to call over and over to speak to David about the car and he kept promising different dates and never complete the car by then. It's been moved from 2 weeks to almost 2 months. Got me thinking that they are using the car more than fixing it. The only issue was collision and said parts had already been ordered so they keep making excuses for the long wait saying, they bought the wrong part and had to reorder 4 weeks later than the original start date? read more

Awful. Wayyyyy too expensive. I feel like they took advantage of me and used my car insurance to get a huge payday. And three weeks later , a plastic piece fell off and was dragging underneath my car read more

The best experience I've had getting my vehicle serviced from beginning to end. This will be my second time brining my vehicle to them. Would deff recommend and come back! read more

They've always done amazing work, I've been bringing vehicles here since the early 2000s. My only two hiccups, would be the communication, and the amount of time it took recently to finish my car. I'm not sure if 5 weeks is normal, but it seemed like an eternity this go round. The body shop rep should be in contact with their assigned customer at least 2-3 times a week with updates. The quality of work was apparent, but I'll now think twice next time I need body work done, especially if I'm coming out of pocket on a rental. Ask for updates and pictures often to keep the ball rolling. read more

My catalytic converter was stolen for a second time so I decided to take my car here since its close to my job. Professional and communicative, only issue is that it did take longer than expected. I paid them extra to put a cage on my converter. Ruben was great and nice! read more

Incredible staff that is extremely professional, knowledgeable and patient. David who handled my project was the best couldn't have asked for better service and he keeps you informed step by step, highly recommend these guys!! read more

U.S. Auto Connection - Back in business!! - Body Shops Near Me - Houston, Texas

I've used US Auto several times, and they really know their stuff. I picked up my car today, and as usual, they did an excellent job !!! Jacob was really great to work with. I highly recommend them. read more

I've needed to use their repair services twice. Have been happy with both outcomes. This last time, the person in the office was professional and responsive. The time estimate was correct and the price seemed reasonable. I hope I don't need to but would use their services again. read more

My car was rear ended and I came here because it was close to where I had my accident. As a women you worry about car shops taking advantage for my lack of knowledge. This place was the complete opposite. I worked with Mike and so glad I had him on my claim. He was honest up front and the pricing was extremely reasonable and fair. Mike helped answer all my questions about insurance and what steps to take. He was very communicative and was great at keeping me up to date on the progress of my car. He took care of returning my rental so I didn't have to go back and return it myself to enterprise. Every time I called the guys who answered the phones were friendly and got Mike on the phone for me so fast. I was never on hold for more than 2 min. I would highly recommend this place, they were super efficient and this business is top notch! Thank you guys for helping me, I really appreciate it! read more

I am writing a review based on an INSURANCE covered claim. I see that some people were not very happy with this place, but I dont know if that was people who just got towed here and had no choice, or what. Someone hit my wifes car downtown when it was parked (hit and run.) The damage didnt look that bad, but of course the estimate was still $1700, but I've realized over the years thats just what it is...and that is why you have insurance. Buddy was EXTREMELY helpful, and even made sure that my insurance company counted this as a an uninsured motorist claim which saved me half of the $$ on the deductible! I brought the car in on a Wed, and he estimated it would be finished by Monday and it was. Everything was fast, efficient and the car looks like new. Sucks to hear that other people didn't have the good experience I did... read more

U.S. Auto Connection - Body Shops Near Me - Houston, Texas

I've taken all my vehicles to US Auto Connection. Steve and all his guys do a great job keeping you updated with the repair process. My cars always look brand new after the repairs. This is a family run business which is extremely rare in this industry. read more

Terrible service, flat out lazy, I have had my car in after my accident what was supposed be a 5-7 day job has now turned into almost a full month. If you have Geico and they send you here, DO NOT GO, ask for another location. The whole month of the car being there not once have I received a call regarding any updates, each time I have had to go out of my way to call for an update on my car. Last Saturday the car is finally ready, to receive my car all dirty with dirt from just sitting at the shop, my car needed a new hood, I do the inspection I go to open the hood to realize the lever to open hood is completely broken so I couldn't even take my car, had to leave it there for them to order the part and I've yet to receive the car for that one piece costing me more $$ on a car rental. I've never experienced this with any auto shop prior, this is just bad. DONT RECOMMEND read more

My car was damaged pretty bad in a wreck almost 3 weeks ago and I picked up my car 5 minutes ago from US Auto Connection. My car looks almost brand new! They did such a great job repairing it. This place goes above and beyond with their customer service. The person handling my car was James and he made an effort to keep me in the loop throughout the process. When I came to pick up the vehicle, he even showed me photos of the repairs they had done and issues that needed repair that happened outside of my wreck. After speaking to James, I can tell that this place is obviously diligent about their work and pride themselves on being experts. I definitely reccommend this place and will be coming back to get a sensor fixed next week. Thank you US Auto Connection! read more

We have had our vehicles repaired at U.S. Auto Connection located at 1017 West 20th Hou. TX. 77008. We have been very satisfied with the quality of their work which is top-notch and also the efficiency of their staff. Their customer service and communication are outstanding. After my wife's Toyota and my son's Honda had been repaired, they both looked like they had just came off the showroom floor. The owner is a quality person and a man of his word. Always honest and straight forward. Me and my wife and son highly recommend this establishment for your auto repair needs. Henry and Grace read more

So yet again my mom trashed her car!!!!!! It maybe the 4th or 5th time. This women and her car. Then again half of the accidents were by my aunt so I can't blame her for everything. This time my aunt got hit by the CVS on Ella and 610. The guy kept driving and left her there. This was after getting the car back only 2 weeks previous and with the car in the shop for over a month. Well here we go again. I took the car over to the shop where I have gone before. Michael helped us by phone and was really nice and seem to understand that we will have to pay for the repairs out of pocket since my mom and aunt have had way too many accidents. Overall my only complaint is that the communication of the repair status was not the best but the guys did do a good job and the price was expected. Once I voiced my concern regarding status of repair Michael made adjustments accordingly. I plan to head back there I am sure with more car body repairs. read more

I can't imagine a better experience. Michael, my service rep, communicated well, handled every detail with my insurance company, and even coordinated my rental car. The work on the car looks great, and michael went the extra mile to personally buff out some scratches that were not part of the original wreck. Then they topped it off with a pretty solid interior/exterior carwash. It was such a smooth experience! read more

I love this place, nice people and very excellent work. They took care of everything with the insurance and did a great job, looks like new and seemed to be super clean as well. Thank you U.S. Auto. BB read more

In the midst of a huge battle with my insurance's incompetency and neglect, Michael and the US Auto Connection took charge in helping me get the best deal and for the most diligent and expeditious work. From the moment I reached out, they were the most helpful and understanding mechanics in the area out of a pool of 20 different locations I spoke with. The work they provided was equivalent with the quality of service, they worked with me to find the most frugal methods while not reducing the end result of finished work. Extremely happy with the results, will be selecting only them for any car issues in the future and when changing my insurance, I will make sure to select one that works directly with them. 100/100. Thank you guys, Juan Martinolich read more

I really love this shop! The staff are easy to get along with, go over the top to help you get what you need done and really care about the customer service component. It's all about making us happy without overcharging. I had some work done through my insurance and a week later had another small issue so I took the car in to fix it (tail light out) and they fixed it immediately with no charge. Who does that?! They are just honest, good people! Would recommend to anyone looking to do some work! read more

US Auto Connection is the best! A real, wholesome family business that puts the customer's needs first. Steve, the owner, is a great guy and is always willing to work with you on out of pocket costs. This body shop does the job right the first time. Definitely worth my time and my money. read more

I brought my car in for a piece that I knocked off hitting a box on the interstate. The quote was reasonable so I went ahead with the order. I also had other issue with my seat not backing up so I asked them to look at that when they replaced the other part. I worked with David who was knowledgeable, nice and took the time to explain the work being done to me. They received the part I needed the same day. I brought my car in the next day. They sent text updates throughout the process which was nice. They sent me a text that the seat issue was and easy fix and working - they didn't even charge me for this! They text me when my car was ready, the work looked great, like nothing had even happened. I know nothing about cars, but with service like this I guess I don't have to. If needed I will be bringing my car here again. Thanks for your help and quick fix to get my car looking like new! I even think they vacuumed the inside. read more

I called their office 3 times and they are not willing to help. Very unprofessional and rude. Towed my car without any reason and wanted Cash money to release the car so they don't have to pay the taxes. Never provided any ticket or receipt for the payment. Spoke to manager who is not interested in talking. He never called me back with details even though i asked him twice. Toe Truck driver was very rude. read more

I had my truck repaired here in Nov. 2016. After stopping for gas I noticed that the fuel door grommets were missing. I contacted Buddy at U.S. and he first said that they were never on the truck (wrong) and then said they'd be sent to me (wrong again). I've contacted them twice in regards to this and have never received them. Poor customer service for $12 worth of rubber. read more

These guys have worked on my cars/trucks so many times I'm shocked I never reviewed them before. My across the street neighbor gave me the opportunity by backing into the driver side rear door on my 2018 Tahoe RST, which has a dark grey (Tungsten they call it) metallic paint that is subtle until you are in bright sunlight. Then you see there are at least4-5 different metallic particles in it (red, green, blue, silver, bronze,.......) and I know it would be a b*tch to match. Greens and greys can be nightmares so I knew exactly where I was taking it. My Allstate folks didn't know about them but said it was my choice. For at least the 6th time I can remember, US Auto Connection did a great repair and most importantly, a great paint matching repair on one of my vehicles. There is no other body shop I consider in the Houston area and these guys are now 20 miles from where I live. I'd drive 100 miles to be able to walk out to my truck and not see a two tone paint job. read more

My daughter's car was hit and had some pretty ugly front end damage. US Auto Connection did an amazing job of fixing it. It looks as good as new and they were very quick to get it back to us. The staff was very professional and communicated throughout the process. I highly recommend them if you ever need any collision work done. Thanks US Auto Connection! read more

Don't you DARE! Just, NO. I was in an accident on 5/12/14, and a tow truck showed up, and ended up towing my car to this place. If that ever happens to you, have it taken elsewhere IMMEDIATELY. Then came the insanity. Those clowns had my car for nearly SEVEN--count them!-SEVEN WEEKS TOTAL! I will say that the first 10 days my car sat in their garage because of the incompetence of my adjuster from Geico, but even after a different adjuster took over the case, they still took another five weeks to finish fixing my car. And they wouldn't even call me with updates, I had to constantly call them, and it was always, "oh, we have to order another part," or "oh, it'll just be a couple more days." Or, they would still try to blame Geico even though Geico finally came through. So, two days ultimately turned into almost three more weeks. I reached the rental car max on my policy, and they STILL couldn't give me a time frame for my car. I called and screamed at the guy handling my case, and I also screamed at the owner. As a nanny, they were horribly interfering with my ability to make money. I also lost one of my clients because of this mess--nobody wants an employee who is having constant car troubles, they need you to be there. And when I'm constantly having to figure out transportation--cabs, rideshares, car rentals, etc, it's a pain for everyone. It took some doing, but they had to agree to pay for my car rental again, since I needed a car. It really was the LEAST they could do. But, it still wasn't enough. I FINALLY got my car back on 6/28/14. And no, that's not a typo. I'm so happy to have my car back, and it looks good. Like the other reviewer said, they did wash my car and detail the inside. My only complaint is the new driver's side mirror that keeps moving around when I'm driving on the freeway. (The mirror, not the housing that's actually attached to my car). That's not good, so they'll have to fix that. I'll make sure they order that and have it in stock before I let them have my car again. And even then, I'm staying there so I can harass them in person until it's replaced. None of this "two more days" BS. They talk about providing excellent customer service, but they can't perform their duties in a timely manner, or keep customers informed of progress. EPIC FAIL. Take your car somewhere else, and save yourself the grief. read more

I had a fantastic experience with US Auto. The insurance company of the girl that hit me recommended them and they were nearby. I had absolutely no issue with them. They called the rental company to come pick me up. And the best part about it is my car looks perfect and they cleaned my car (inside and outside). Very happy. read more

Avoid this place at all costs. The people who run this facility are incompetent and inefficient. It took them over 3 weeks to fix the damage from a small fender bender. They promised it would be done in a week and then kept saying it would be done the next day for the remaining 2 weeks not offering an apology whatsoever. Furthermore their communication was terrible. They never called me once to let me now what was going on with my car, I was the one that always had to call. And to top it all off, when it was finally done the fender didn't line up with the wheel housing so they had to keep it for an additional 2 days to fix it. I am completely and utterly disappointing with the entire experience. read more

US Auto Connection did a beyond amazing job fixing my Altima. I got rear ended and decided to take my car here to get fixed. They gave me an estimated time on when my car would be done and stuck to it! My car literally looks and smells brand new. 100% recommend them! read more

Great service and appreciated their frequent updates on the progress of my car repair. James was great to work with and made my car look brand new after it was damaged in an accident. Highly recommend! read more