I honestly don't even know where to begin because my experience with this dealership has been one…read moreof the worst I've ever had, and it just kept getting worse every step of the way. I came in about a month and a half ago and found a car I liked. We agreed on a price, I put down a deposit, and was given a bill of sale. Everything seemed fine -- until I came back a few days later to finalize paperwork and the numbers suddenly changed. New fees were added with no explanation. I decided to step away to think, but ultimately came back and agreed to move forward with the purchase. That's when the real mess began. I was told I'd need to return to sign the title once it arrived -- so I did. Multiple times. Every time I came in, I was told the person who handles titles wasn't there and no one else could help me. After WEEKS of this, I went to the DMV to get my plates and found out that the title had never been sent in. When I called to ask why, I was told it was because I hadn't signed it -- which is flat-out untrue. I explained that I had been in multiple times, and instead of owning the mistake, he accused me of lying. I had to come back again just to finally sign what I'd already tried to take care of weeks earlier. And because of the delay, I had to pay a $50 late fee at the DMV -- out of my own pocket -- for something that was completely the dealership's responsibility. Before I even bought the car, I asked that the broken tail light be fixed. He agreed and said it would be done within three days. It wasn't. The car was also handed over to me dirty -- not even cleaned for delivery. I kept asking when I could get the tail light fixed and was told the only person who could do it was out of town for three more weeks. When I came back weeks later to finally get the tail light addressed, I also brought up that the A/C had stopped working just one week after buying the car. I also had to replace all the brake pads and the right axle -- spending over $700 out of pocket within the first week of owning the car. I dropped my car off at 9 a.m. with all the parts it needed. It took them almost nine hours to change the tail light -- and they didn't even fix the A/C. He tried to claim my car was electric and that's why it couldn't be fixed (it's not electric, by the way). When I returned to pick up my car, the office staff told me they didn't know where my keys were. I called AJ and he told me I wouldn't be given my keys until he talked to me -- despite the fact that I had been waiting all day and told him I didn't have time to sit around any longer. He hung up on me. When he finally arrived, he refused to speak to me at all -- even though I am the car's owner. He spoke only to my boyfriend, was rude, dismissive, and completely disrespectful. When I tried to speak to him directly, he said, "No, I don't want to talk to you. I'm talking to him." He then handed my car keys to my boyfriend, not to me -- the actual customer and registered owner. To make things even worse, he mumbled something under his breath about "all these white people" while staring us down, which was completely inappropriate and uncalled for. This whole experience was not just unprofessional -- it was hostile, misogynistic, and borderline threatening. I nearly had to call the police just to get my keys back. I would never recommend this dealership to anyone, and I especially want to warn other women -- do not do business here.

What can I say about a $7500 car purchase that has completely deteriorated by this dealership. From…read morethe car title not being processed correctly to the taxes and liens on the car not being filed properly. Car breaking down two days after the purchase. The dealership threatening our daughter that he was going to take her first time buyers loan away, even though she'd already been approved with the 780 credit score. This guy is a tool that lives off his dad's oil money. Comes to Americcan thinks he's somebody. Stay away from this dealership.

The salesman Joe STRAIGHT UP LIED TO ME and told me the owner processed the check that he gave me…read morefor my vehicle before I left the dealership. She DID NOT, so now i am out vehicle AND money. We will see if their check goes through, they wrote me a check for my vehicle and the bank is saying theyre unable to cash it. So I'm out of the car AND the money for said vehicle. The dealership said they get it taken care of immediately, but didnt do so and now I eont be able to get paid for the car they bought and took possession of for a week until I have another day off to go to the bank. Pretty angry at the lack of follow through and the "well. There's nothing we can do about it" attitude from the dealership. I would not recommend working with this dealership to anybody, and at this point I'm just hoping I don't have to go to the police to deal with not being paid for my vehicle.

Great experience with the exact vehicle I was looking for! Quick, helpful and easy through finance,…read morewhole process.

Would never ever ever ever buy another car from Luxe auto. They let you know right when you're…read moresigning the paperwork that your car is salvage title or as they call it rebuilt. Buyer beware because once you drive off a lot the engine could fall out and they wouldn't care. Also bought an electric vehicle that was supposed to get a $4000 tax credit but they refused to sign the paperwork that is required by the IRS and then called the cops on me when I went down there to have them sign it by the deadline.

I don't know what's happening at luxe automotive but I just bought a vehicle from them and it needs…read moreserviced and I made an appointment for today but when I went to their website it said they had no inventory. Kinda odd. They sold me a extended warranty and said it would be fine and covered everything mechanical but started reading the brochure and it says that any vehicle with a salvaged title are not eligible for this warranty?? Don't know why they would sell that if it's not covered?? It has a bad ticking noise especially on start up so not sure how to rate this. If they fix it like they said and the warranty is solid then awesome and if they don't stay the hell away. I'll revise my review soon after the appt today at 10am

Great dealership !!! Friendly staff. Easy buying experience. would recommend them!!!!read more

First of all, if I could leave a big fat zero I would - or worse…read more I was unfortunately stuck in a position where I couldn't find many other options, and desperately needed transportation to and from work. I had my 2021 Kia stolen and totaled due to an issue I should have been notified was under recall - but wasn't. It was my first major car purchase, and I unfortunately believed that "full coverage" insurance meant "full coverage." It didn't. They acted as if they were doing me a huge favor in selling me a vehicle, when what they really sold me was a $5000 hunk of junk that I can't even sell for scrap because less than a month into owning it, it broke down to the tune of $3000 at BARE minimum to fix. They currently have possession of the vehicle, but continue to give me the run around, refusing to actually call back when they say they will. They SAY they want to help in whatever way they can, but here I am still paying full coverage auto insurance and car payments on a vehicle that isn't remotely drivable, and which, according to the (independent) mechanic I took it to when it first broke down, isn't worth the $3000 in repairs it requires. I am now stuck unable to get back and forth to work, to health appointments, even to my aunt's memorial service. When I tried to express to the sales person Laura that my family really couldn't afford to be ripped off on this, and that we really needed something to just get back and forth to work and appointments, and that I'd already been screwed over by having my car stolen and totaled, and then been taken advantage of by a separate used car dealership, she didn't want to hear what I had to say. She tried to pass that off as not "needing" to know why I was in a bind for transportation, because I was already approved. What I believe, though, is she didn't want to hear how she was just another used car salesperson taking advantage of a customer. I'm not the kind of person who could sleep at night knowing that I'd done to someone else what was done to me by Quest. TL;DR: Take your business somewhere else.

Joe respects you if you respect him. I parked illegally on Friday and he kept my car over the…read moreweekend because the business was closed. I got my car on Monday and paid $202. He was apologetic and a normal guy. But it is an inconvenience that he keeps your car for two days. Other than that, the process was normal.

Heartland Towing, towed my vehicle over the weekend. There is no way for you to get your vehicle…read moreout of the lot where your car is. You cannot get your vehicle out until their normal business hours from 10 am to 3 pm, Monday through Friday. You calll the number and a guy tells you to go to a gas station and then he will give you directions from there on how to get to the impound lot. He only takes cash and he takes pictures of your drivers license, front and back and takes pictures of your whole vehicle registration, in his own personal phone. Which I think is absolutely wrong and criminal. Now he has everyones personal information at his disposal and for his own personal use. It is his own perwonal phone that he is taking these pictures of everyones personal information and now he can do with your personal information how he pleases. He can sell it to criminal people and they can completely ruin you, with all your peraonal information that he has. This is absolutely criminal and wrong. I dont know who to contact about this. I am sick to my stomach that this guy has all my personal information at his fingertips and he can do with it whatever he wants. I suggeat everyone who has to get their vehicle out of this lot, contact all your accounts, bank accounts, credit cards, everything. Because this guy and thus business is completely and totally in the wrong for doing what they are doing with getting everyones personal information. Because now they or he can do with your personal information whatever he wants to and whatever their criminal partners want to . I am livid about all of this. I am hoing to contact the BBB and the mayors hotline and do something about this. The guys, fake name of Jack, is all that is on the worthless piece of paper he gives you . He doesnt give his real name or full name. But, he now had all your information. See, this is morbidly wrong and criminal. And, the Omaha police said, they cant do anything about it.

I can't say anything positive about this business. You are waisting your time and money dealing…read morewith Vehicle Selling Solutions. They will evaluate your equipment under market price to be successful on a sale It's just pushing you into signing up and pay the one time fee . They will post your equipment on their eBay store and that's it . I wouldn't recommend Vehicle selling Solutions.

Jacob called me about selling my classic car on his auction site was very pushy and rude and when I…read moretold him that I was not interested in paying $1000 to list my car on the auction, he hung up on me total rude and disrespectful