Hmm, my husband went here to get a part, they said sure, hold on and we will help you, asked him to…read morestand aside and then went on to help so many other customers that my husband gave up and left. I'll leave you to figure out the demographic customer base yourself

El peor Lugar de Pasadena compre la parte y un tipo llamado tony me la dio equibocada y El sabia…read morecuando fui a canbiarla no me regreso El dinero por favor no compren ai parte de caro mentirosos

Hmm, my husband went here to get a part, they said sure, hold on and we will help you, asked him to…read morestand aside and then went on to help so many other customers that my husband gave up and left. I'll leave you to figure out the demographic customer base yourself

They'll up charge you every time so basically they'll say one price you call back they say anotherread more

New parts department got great service called and asked for angle fluid and had plenty in stock…read moreready for pickup when i arrived

Walked into the "service" building and no one was at the counter, finally was able to get some help…read morefrom a gentleman tucked away in an office. I told him I was wanting to do a chain adjustment and tightening and clean/lube. He told me his techs were in lunch and if I had a "minute" to hang out, I told him cool thinking it was going to be a 15-20 minute wait you know something reasonable. I Was there waiting for about an hour, phone kept ringing and being ignored. I walked out of that joke of a place and went to Discount Motorcycle Tires literally down the road from this place and was in and out In a pinch.

I went in to get a bulb for my car and at first the little guy act like he was on lunch break but…read morehe eventually decided to assist me. I needed the bulb installed and after 20 questions he said well I can do it as long as no tools are needed now sir since when tools are needed to screw on a bulb. Gosh He lost them a star for laziness

I straight up hate this location. When here because my husband believed it was closer to our house…read more (It really isn't unless i was going to kroger, which wasn't planning on) It's always dead and forgotten for a reason. When i say dead: NOBODY BUT HIM, ME & my sleeping TODDLER i'm holding were there. I walk in, his back is to the door & he's standing behind register. No greeting. Im like Okay? 1st Red flag. No one, not even the manager could help me analyze the check engine light because he was the only one there 45 mins after opening. He said the other guy should have been here 11 mins ago, (at 8) he's running late. And shrugged. *cue the Awkward pause* him: i guess you can wait. Me: *confused* I was like well do know how long? Should i come back? Him: *2nd shrug.* I was thinking to myself, wtf are you even open? If someone needed a part, you'd need to leave registers for a moment to retrieve it. That's bascially "their thang." If anything you just lost money because when i went to fav location it took all off 3 mins to scan it, buy the thing and leave. I shit you not it took longer for the employee to print the code out inside, ring me up & explain to me wtf i was buying. Even though i was only on the property for 15 mins total. no apologizes, no damns were given. I expect this kind of laissez faire shit from a common worker but management? Do yourself a favor go to the one on fairmont. *Fingers crossed they close that location.*

Great help today for freon question. Dominic was very helpful and knowledgeable for what I needed…read more Will be back for sure

Absolutely the worst customer experience I've ever had inside an AutoZone. The blonde old lady that…read moreclaimed it was her store clearly had no idea what she was talking about when it came to vehicles. No idea how she got that job.

Just an FYI to individuals that are looking to use this place for their car repairs. This place…read morecame highly recommended by a family friend and so I was OK with using them. I made the call to MAKE SURE THEY WORK ON MINI COOPERS - AND KNOW HOW TO!!!! It is not a Chevy or a Ford.... Oh yes we have worked on them before and we have even replaced a clutch before. GREAT!!! They came back to me with a turn around time and a price that we agreed upon. THEN 2 days after the agreed time, the car is ready (hmmm - if you can say that). We go to pick it up and it is over $500 more than what we agreed upon (without a call to approve) then when I get into the car there is the stability light on. I questioned this with the owner of the business and he said that it will go off once driven. I came on due to them removing the tires. Yeah Right!!!. Mind you I had new tires, alignment, and the car checked out with A++ rating not 4 mos before taking it into this place. Once driving the car for a day or two, the stability light NEVER goes off AND the check engine light comes on now. A week or two later the car starts throwing more errors. I honestly feel that they have changed out my computer system. Oh and remember the new tires - Yeah = the car is pulling so bad to the Left I am sure that the tires are toast now. So if you want your car, your baby, to stay in one piece - the way that you took it in -- do not take it to this place. They will over charge you and not tell you until it is too late and do other unthinkable things to your car while they have it alone at their establishment. Just Beware!!!