2 stars only because UPack/ABF themselves did a good job, but ONLY 2 stars because their contracted company, Moving Staffers is awful, unprofessional, does not keep promises, and is accusatory to their customers of lying.
We had an awful experience with Moving Staffers booking our packing and loading. They sent a crew called Johnson Moving & Storage in Maryland, to pack us up for our 3000 mile move to California. Johnson M&S sent a crew of 3, the lead's name was Carl and he smelled like alcohol. I doubted my sense of smell though, because neither my husband nor friend could tell if the odor was body odor or alcohol.
Long story short, I was in contact with Moving Staffers throughout the day and told them things were going "sort of OK" since they didn't bring the supplies for an expensive TV carton for our 54" tv, and that the crew showed up really late and was at least packing (for the first couple hours).
At about 6 PM, Carl went missing. I went to look for him. I told the other 2 that I couldn't find him anywhere. Why would he go missing on our property? Amy (his wife) went to go look for him, and later came back saying he was sleeping in the truck because he didn't feel well. She gave me about 4 different excuses for him throughout the day "Heart failure" "needs his prescription medication filled," "he has food poisoning from outback steakhouse last night" and "he gets dehydrated." She refused paramedics that I offered, saying "water and wet paper towels will make him better" I'm a nurse, so hearing "heart failure" I knew couldn't be true - if he was lying down in the car that's not good, since lying down makes it harder to breathe with heart failure. You also have a fluid restriction if you have heart failure, and shouldn't be a manual worker in hot summer months. If you've got heart failure, you don't drink up a lot of water or else you'll fluid overload your heart. Anyway, the fragmented stories made me suspicious.
Amy was also stumbling around the house as she tried to walk, in the last couple hours, from about 6-8 PM. She gave me fragmented stories about why she couldn't walk straight (a car accident to avoid a collision with a deer, getting road rash that she was "allergic, because it was bad rash" which anyone knows road rash is not a legit rash. She started talking about some other girl who got in a car accident with road rash and trailed off onto that story...
I called Moving Staffers and Johnson and I got no answer because their offices closed at 5 PM. Their supervisor Curtis was impossible to reach because he only called from the office phone #, and none of the movers had working phones to get ahold of him. I called U-Pack and I spoke with Lindsey (I think it was Lindsey) who was very nice. I was crying on the phone because I had to sneak out of the house to a neighbor's in order to call and complain, for concern that if we were overheard, that the movers would steal, damage, or otherwise ruin our belongings. She gave us a $75 credit for the stress, but that was all she could do because Moving Staffers isn't their company.
In the end, the supervisor Curtis called my cell phone to ask if the crew was still there. I recapped the entire story. He immediately came to our house and kicked the crew out, chastising them for not finding a way to call him if Carl wasn't feeling well. He said he would send a new crew out the next day.
Moving Staffers attempted to CHARGE US for day #2 with a new crew! Moving Staffers told me they would compensate us for dealing with this unprofessionalism with Johnson M&S. But they gave me the runaround for 3 weeks and ultimately sent me a final receipt including all the costs.
I urge you to cut your ties with Moving Staffers, because they are awful and disrespectful. Angela, the supervisor, told me that she would "investigate further, to see if that actually did happen" but that it was MY FAULT that I didn't call them the second I suspected alcohol, and that I should've kicked them out when I thought they were intoxicated.
Excuse me? Telling your customer all the things they "should've" done, and insisting on the full charges for the move, instead of holding your company accountable? And what happened to "the customer is always right"? You really think I am LYING about this whole scenario, where my calls are logged, notes were taken that I reported this behavior. Do we need to subpoena the call logs, really?
This is really inexplicable customer service.
U-Pack, I would actually like to use you in the future, but I would NEVER use Moving Staffers, because they are insulting, rude, and unprofessional. read more