My family and I reserved 2 trucks at this location with 3 weeks advanced notice. When we saw that reserving them was not guaranteed, we called the store multiple times throughout the week before asking if we would get our trucks. The staff first confirmed our first truck, then confirmed our second truck. So my parents fly in from SC and the rest of us drive from MD and NJ for this trip. When we go to pick up the first truck the night before we had the other truck, they then informed us we would not have a second truck. We were extremely upset as we had called multiple times and reserved specific trucks to set all of this up. The staff refused to call their manager because it was after hours and they did not want to bother him. They also said there was nothing they could do and that this was not their responsibility. They pretty much could not help with anything. Since we were limited to one truck, we had to make extra trips which would cause extra mileage to be placed on the truck. The store staff told us to call the 800 number to ask them not to charge us for the extra mileage. After being placed on hold for an hour, the 800 number told me they placed the request with the store but they store was now closed so they could not do anything. The 800 number told me the store would call me back within 48 hours to resolve the issue. We have not received any calls. This entire experience has been extremely frustrating and there has not been any assistance or even an apology from UHaul. I do not recommend using UHaul. read more
