No complaints here! Everything was handled super quickly without any complications. The service is super friendly and they really go above and beyond for their customers. read more

Helped me fill up my propane tank. Was really quick and the service was fantastic. Will be back

Well, well, Yelpers, your girl is back with another YELPTASTIC review. I visited this UHAUL location on Clark Ave. in early June 2020 when I needed to get a small sofa moved from a friend's house and into my apartment (free sofa by the way). June 2020 is the same time when the Coronavirus outbreak was rampant across the USA and the world. I can't remember if any U-Haul employees were even wearing masks I got a rental pickup truck (see photos). I didn't need any extra equipment such as a rope but if you do, they have supplies available for purchase inside the office. TIP -- Renting during a weekend is cheaper because it costs less per mile than if you rent during the week. "It" meaning gas I believe. Before I arrived, I had previously booked the type of car that I wanted to pick up online. Then, when I showed up on Saturday morning, a front desk clerk helped me check-out the rental car. SERVICE -- Service was smooth from the moment I arrived to the moment I returned. When I arrived, one of the employees explained to me the basics of the car and also refueling the vehicle before I returned. I also could pay to not refuel the car but I choose to out petrol/fuel back in the vehicle myself after I was done driving. I waited just a little bit for the car guy to bring out the rental car to me but it was less than 5 minutes. Once I was done using the rental pickup truck, I returned it with the car keys. If you can't return the car during office hours then you can still bring the car back - just park it and there is a drop off box for you to place the keys in. TIGHT PARKING LOT -- One thing I will note about this location is that it is in a very tight location. The parking lot is where all the U-Hauls are parked so there is really no where for you to park your car as you go into the office. I was lucky to find a spot to park my car while I was in the office for a few minutes. Overall, this is a solid U-Haul (3.5/5 rating) but I probably will visit another location the next time I need to rent a car. Preferable, I'll visit a location that is bigger because the parking lot here at the Clark Ave. location is non-existent. Also, try to arrive early to pickup your rental car because it will get busy here later in the day. **** - 35/200 total reviews in 2020 - 411 total overall Yelp reviews - Reviewed on 8 October 2020 read more

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I was providing assistance to a close friend of mine, and this had to be the worst experience I've ever had. We show up, they say they might not have the vehicle we rented? After keys for a vehicle were found, the vehicle was buried behind 3 other 26 foot trucks, after alerting the employee to this, he comes out, backs the truck up INTO a tree, and to top it off, the truck had ZERO miles to empty. We were asked to put in $25 of gas in a vehicle we hadn't even driven? AND return it on 3/4 tank full of gas? read more

The best! The guys are the best around! As long as you come to them with respect they will give it back. I have never had an issue with them. They are professional courteous and funny. They are really great group of guys. I highly recommend this place. read more

Derek said he had just checked and cleared my truck before I got there. Turned the ignition and check tire light came on. He filled up the two tires and sent me on my 250 mile way. Hour into my drive the lights came back on. Before I could find an open gas station, the tire that Derek knew was in bad shape blew out while I was driving on the highway. Fortunately no one was to my right. Derek had to have known the tire was bad as he had just checked it (re-filled air) and it was already low on air when I got in the truck. I've been sitting on side of busy highway for 3 hours now (and counting) waiting for roadside assistance. Thanks Derek! read more

They don't even answer the phone. Always grossly understaffed. Horrible customer service.

Moving is always stressful but Randy at U-Haul made getting and returning the truck extremely fast and problem free. Randy was so kind and cheerful thank you for taking away some of the stress of moving. I would definitely recommend this location. read more

These guys were great. Plenty of trucks to rent, all clean and well maintained. In and out speedy service. With the only hold up being four trucks returning at the same time. The staff handled themselves well. And checked in all returns quickly and politely. Greeting each renter as the arrived. I don't want to move again anytime soon. But, when I do I'm renting from these guys again. read more

I got one of their U-boxes for my cross country move. I am amazed at how friendly the staff has been. The GM even helped me repack some stuff to be able to fit more inside. He also moved stuff around to make things more secure while in transit. I also think its awesome that they store the box for me in their secure warehouse until I am ready to have it shipped. And that I have access to it unlike with PODS. The boxes aren't that big, so you might need a few depending on the size of your place. We were able to fit most of the contents (minus couches) of a 1-bedroom apartment into one box. I'll update the review once it gets shipped to my new destination. read more

I love uhaul services and products, but the customer service at this location is horrible the heavy set Spanish female seemed upset and rude. All I wanted was to just rent a truck and she was very dismissive and was not trying to acknowledge me, yells next while we are standing there in line. We weren't being rude, we were speaking politely to her and she just seemed annoyed. I understand during this time you're busier than normal but to work in the customer service industry you still have to remain professional no matter how frustrating and busy it is. Yes some customers can be a bit annoying but that is to be expected in the customer service industry. If the job you are working makes you that upset when you are there that should be an indication for you to move on with your career. U-Haul a reputable business should not employ people who bring their personal lives to work nor lack professionalism. Even if it's fake you still should wear a smile it can be contagious and change your mood. You earn a paycheck and you chose that job/career. There's people especially during this time of the Coronavirus that are unemployed and are concerned wether they will return to work after this pandemic shutdown is over. Be greatful. read more

0 stars! There was a Hispanic lady at the counter who just didn't seem pleased to help me,I asked her for the smallest box truck and she said "there weren't any available" I saw a few in the lot so I went back in and asked again and she said "we don't have any available because they are reserved" which she never mentioned before and she seemed even more irritated with me than she seemed before! She didn't give me the right information then got mad at me for making sure. Then I came back in to get a cargo van which they had available and someone walked in after me and as I was asking for the cargo van she totally ignored me and my brother and took the person who came in after us! Do not recommend!!!!! read more

The scenario: 3:30 PM and Cleveland was just hit with 1" of ice the night before and is now being hit with a snow band that is bringing in 1-2" an hour. I came to pick up a 10' and a car trailer driving the car I intended to tow, which means I was planning to load up my car on the spot and pull away. There was 2 people working for all I could tell. The lady at the front desk was awesome, very friendly and took care of everything. I went outside to find the guy on the lot with my truck warming up and de-icing my trailer. He went the extra mile to get all the ice loose and help me load up my car in the freezing temps with the snow coming down, even asking returning customers to wait for a few minutes while he helped me out. Great service, great experience, I would recommend, and thank you U-Haul for the help! read more

This place is great. I stopped by to fill up a propane tank for my grill based on a friend's recommendation. The cost of propane is great and they fill the tanks to the top, which doesn't happen for tank exchanges at gas stations and home depot. The place is huge and clean, the staff is super friendly and helpful, and they have a ton of U-Haul options for storage and transport. I'll be back for propane and if I ever need any U-Haul products/services. read more

These guys have the best customer service I have ever experience in the rental business. It is not close to my home- but they had what I needed. I will travel the extra distance from now on to do business with them. read more