This photographer did photos for the KMBA (baseball). Ordering was not easy as it did not allow you to preview what was selected and the program sometimes deleted what was saved. After completing I sent an email to ensure the order was done right (we had a deadline and I had redone the order at least 7 times but probably closer to 10). I was sent back an email with some tiny generic icons telling me the packages ordered but not showing a preview...perhaps it showed on the photographer's end. I emailed back to let him know I could not see images. He did not reply. I got the pictures back and of course my son's order was doubled and I did not get a package for my daughter. I had specifically said in my email I wanted a package with my daughter and a different package with my son. I have now sent 3 or 4 emails to ask him to contact me and have not had any contact. I emailed back in June and it is now Aug. My daughter is heartbroken and doesn't know why I can't just order more. I should not have to pay for her photos twice. The program to order is glitchy and the customer service is non-existent even after I pre-emptively sent an email to try to avoid the issues we had. read more