I've actually purchased two vehicles from here. The gentlemen that helped me the first time was…read moreTim Bickle, the gentleman that helped me the second time stepped in because Tim was out. Overall they treated me well, and the cars worked well for my pricepoint. I didn't read any of their negative reviews before I went and I'm glad I didn't because the cars are working well for us, and they helped us into loans at a time when my credit wasn't really high. Both times I need a car asap. Like most dealerships they are a business and if you can finance before you get there you may get better deals, but they were able to help me with my lower credit score and get me into a vehicle twice!! and with reputable financing companies. The only reason I am not giving five stars is because both cars were dirty when I purchased them and my second car had a few problems that involved me having to get loaners a few times. They fixed the problem, but I have to give a tiny penalty because of the inconvenience. When we get our next vehicle we'll be going back there.

This is for Tyler Kia @ 1810 S. 11th St. Niles Michigan 49120…read more Do NOT take your vehicles here for service. They DO NOT have certified mechanics. They told my wife her grinding brakes was normal and she should not worry about it. Also told her her front struts where fine although the struts are blown and leaking and do not support the car and clunk over any pebble in the road. They replaced her headlight assembly with a Chinese knockoff from eBay that does not work correctly. They did not replace the bolts to the engine cover and we almost lost it, I had to replace all the bolts. I don't know if Michigan doesn't require certification for mechanics or if Tyler Automotive just doesn't care about quality of customer service but I do know they do not have any certified mechanics or body repair technicians. For the love of god avoid this place!! Unless your ok with the piss poor quality of their service department. Then by all means please enjoy getting taken for a ride.

I have taken my ford under warranty there multiple times. service has always left a bad taste…read more Rude, unprofessional attitudes. recently they called me to discuss business and when I politely called them on being misleading I was hung up on. called sales manager to inform him, was never called back.

Parts department and sales are very nice and pleasant to work with! However the service department…read moreis a different story. Mainly the guy named gene and the transmission tech they have in the shop. I brought my car there for a flex plate recall, software update and to have my driver cooling seats looked at. I had a video of the flex plate acting up as well! Told them it only does it when it rains. Said I was okay with paying the 275$ fee if it's not the flex plate acting up. So the transmission tech takes my car for a drive used a quarter tank of gas didn't fill it back up then tells me it's not acting up. Then proceeded to tell me that theirs a fee and he isn't working for free after I told the service advisor up and down I'm okay with it. They played me off didn't want to look at my car and did everything in their power to avoid my cars recall. they told me,"we don't have to service the recall". I even asked the service advisor gene if he wanted a video of my flex plate acting up and was rude af and said no. Gave me the weirdest attitude towards me as well as the transmission tech. The transmission tech played me off like I was dumb as well and I work on my own cars like suspension and inside the engine bay what ever it may be. I know my car inside and out. Service advisor gene is the same guy that literally yelled at me months before over the phone for an ecu reprogramming and a sync update telling me no and cursed at me. It's a service I'm asking to be done I don't get what the problem is even tho I'm paying for this service!!?? So while my car was their after I made an appointment 3 week prior said my appointment was on the 9th of October 2024 to say it was the 10th then they have my car for a few days on my appointment date did not even look at my heated and cooling seats I need help diagnosing as well as a software updates. Completely pushed it off and said sorry he's a transmission tech. Seriously? I told you these other problems with my car as well as the update and you cant have it done on my schedule day to take it in!!??? So I told him I want me car back after giving me the run around and they still didn't even look at my seat or update my software. I used to work at a dealership and it's just a usb stick they put in a computer then take a dongle and hook it up to your car. Anyone with a brain can do this! So after being promised up and down I was once again let down by the gene the service advisor with a bad attitude towards customers as well as the technician who was assigned to my car who also had a nasty attitude. The dude can't even smile looks like he hates his job. Never had so much rude service in my life! Taking my car to a reputable shop who actual does what they say. Gene should be fired for the way he acted towards me. (gene) said, " sorry we didn't work on your car have a great day". Oooooooo that dude has another thing coming. I apple tagged my car and keys I can literally see where my car is at and if you worked on it or not. I can see you moved it once into the shop and drove it all around town brought it back and let it sit their for a few days. Then wasted a quarter tank of premium grade gas. Wowwww what an inspection that was. Like I said this place is one big joke. Doug Campbell is one big joke of a person!! If you go to the google reviews he bans people from his store if you left a 1 star review because of the bad experience at his dealer ship!

Joe Hartman went above and beyond. He was very patient and helpful throughout the entire process…read more He helped us more than we ever expected. He was able to give us exactly what we wanted without completely breaking our bank. I highly recommend asking for him! Great guy to do your business with.

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Neil at Le Valley listened not only to what we wanted but also to what we needed in a vehicle. He…read moreknew advantages and disadvantage of vehicle, taking it from our perspective. He went above and beyond in assisting us in paperwork and after getting the cars. Yes, cars. We were impressed with their honesty, their sense of responsibility, their attention to detail.... so we bought two SUVs, which we both enjoy.

Took our vehicle in, explained what it was doing even gave the code. After no updates for 2 days I…read morecalled to be told I needed a new transmission. The transmission is solid and still under warranty and had it double checked at another shop. the original issue was never resolved, discussed or even looked at. The man I spoke with, Gary obviously was more interested in getting $7800 to rebuild a transmission that has zero issues. I would not recommend them at all.

Take your car somewhere else. Took my Silverado to replace glow plugs, but they want to charge $127…read morefor diagnosing the check engine light. I got that at advance auto parts free of charge. I did agree to pay them for diagnosis. Next day the " front guy" of this country. Called and said it's a sensor fault ,not the glow plugs. After replacing the sensor he called and told me to take my truck to the dealer to have it fixed. When I picked up my truck the engine was running rough and loud. Check engine still on, oil pressure gage not working, Def sensor not working , cooling fan running at high speed at 40 degrees temp. The engine was so lout you couldn't talk and hear each other next to the car. They were telling me is normal. I went to auto zone for a free diagnosing and other codes popped out. Like a Christmas tree. Went back to tell Gery, the front man. He basically told me to Go F.. my self. After I drove away, 2 miles later my engine end up in a " limp mode" . Had yo tow my truck to the dealer. They found out a bunch of fried circuits. It's been a week yet and they are still working on it. I've seen comments of being honest and knowledge. Forget about it. They are ripping you off with the diagnosis and were is the knowledge?

I own two vehicles and three boats all with different manufacturers. Andrew has helped me repair…read moreall of them. If he doesn't know the exact way to diagnose the craziest problem, he researches it until he has the answer, and solves it----EVEN ON SUNDAY AFTERNOONS!! I have taken my Cadillac STS, Ford Explorer, Honda Pilot, Nissan Quest, 350 Mercruiser, 350 Volvo, and 70hp Johnson in with problems which others struggled with and he was able to repair them and give me ideas on what else to watch for and prepare for in the future. Couldn't be happier. Thanks Auto Motion.

My college student had her car towed there in Oct d/t noise when in motion that started suddenly…read moretoward the end of a 5h drive. We were told it was the engine and would cost thousands of dollars to repair. The car was there for a week while we, out of state parents, were deciding how to proceed. We decided to tow it back to Ohio and were hit with surprise storage fees that had not been disclosed (The car was towed there... So they may have a sign posted, but storage fees x4 days were never disclosed via written or verbal communication). Back in Ohio, we had the car checked out by a trusted mechanic (who we would've used to repair the engine if that had been his recommendation). It is not the engine. It was loose lug nuts on a tire. At best this is incompetence. At worst, they are criminally ripping people off.