I bought a vehicle on 1/20/25 from Jim at M 51 Auto Sales He was very Transparent and Honest. He…read morekept his word on an agreement between us His price was fair and he was very respectful . I would definitely do business with him again . I asked him questions about the vehicle over the phone and he gave me truthful answers Since I was from out of town. Everything was like he said when I evaluated the vehicle . Their business was high quality to me !!!

My step brother goes to the same church in Buchanan with the owner of M-51 AUTO SALES, Jim…read moreManwarren. My step uncle is the pastor of the church. My step brother told me he only casually knows the owner, Jim Manwarren, but hasn't heard any negative about his reputation as a used car dealer. So, I figured if I have to buy a car from a used car dealer at least I know a lot of the same people as Jim Manwarren and maybe I will actually get a fair deal! I bought a Chevy Trailblazer from the owner Jim Manwarren in November, 2018. He told me it was a "good runner" and "AS FAR AS HE KNEW was in great shape !" Jim told me he had just had THE WHEEL BEARINGS (plural!) replaced on the front end by an area mechanic that I have also done business with for years. LITERALLY 10 minutes after I bought the car and drove it off the lot the CHECK ENGINE SOON light came on. Then I took it to Belle Tire for a front end alignment and they told me THE FRONT END BALL JOINTS WERE ALL BAD AND THE VEHICLE IS NOT SAFE TO DRIVE! Belle Tire quoted me $800 - $1000 to fix the car!!! I went to a different mechanic, who I trust, and he told me basically the same thing, although quoted me a slightly lower price and said the driver side wheel bearing was completely shot and the passenger side could wait to be replaced a little while. This mechanic is also the same person who WORKED ON THE CAR I BOUGHT FROM JIM MANWARREN AT M-51 AUTO SALES ! This mechanic put new tie-rods on my car at the request of Jim at M-51 AUTO SALES prior to Jim putting the car for sale out on his sales lot. Jim also had the mechanic repair THE WHEEL BEARINGS ON THE PASSENGER SIDE ONLY of the vehicle! NOBODY FIXES JUST ONE SIDE OF THE CARS' WHEEL BEARINGS! It's like putting new brake pads on, when you do one side you automatically do both! If on side is worn, so is the other. SAME FOR WHEEL BEARINGS! I called Jim 4 times and told him what was going on with the car he had just sold me. He basically blew smoke up my a$$ and I finally came right out and told him that I believe he knew about the expensive repairs the car needed and he hid this information from me just to make a sale. I asked him to help me cover the cost of the repairs just to make the car driveable. Jim Manwarren said he would call the mechanic who looked at the car and Jim promised to get back to me, that was 7 days ago and Jim has not gotten back to me. I guess I just got TOOK! I STRONGLY BELIEVE, IN MY OPINION, THAT JIM at M-51 AUTO SALES KNEW the ball joints were shot and would have to be replaced at additional cost (eating into his profit margin) so he told the mechanic NOT TO REPAIR THE WHEEL BEARING ON THE DRIVER SIDE! I have no proof of this, but when my/and Jims' mechanic looked at the car 3 days after I bought it from M-51 AUTO SALES he remembered working on it and within 30 seconds told me it needs new ball joints on both sides and wheel bearings on the drivers side. I needed a vehicle for work and I trusted Jim at M-51 AUTO SALES, and now it's going to cost me close to $1000 just to make it SAFE TO DRIVE! And this is for the repairs that I know it needs as of now! NEVER AGAIN!!!

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

This is for Tyler Kia @ 1810 S. 11th St. Niles Michigan 49120…read more Do NOT take your vehicles here for service. They DO NOT have certified mechanics. They told my wife her grinding brakes was normal and she should not worry about it. Also told her her front struts where fine although the struts are blown and leaking and do not support the car and clunk over any pebble in the road. They replaced her headlight assembly with a Chinese knockoff from eBay that does not work correctly. They did not replace the bolts to the engine cover and we almost lost it, I had to replace all the bolts. I don't know if Michigan doesn't require certification for mechanics or if Tyler Automotive just doesn't care about quality of customer service but I do know they do not have any certified mechanics or body repair technicians. For the love of god avoid this place!! Unless your ok with the piss poor quality of their service department. Then by all means please enjoy getting taken for a ride.

I have a 2019 Chevy Cruze with 65000 miles on it. I was recently informed that it needed a new…read moretransmission at a cost of $6800 by a dealership in Niles. A transmission should last longer than those miles. The owner's manual doesn't even call for transmission maintenance until 72000 miles. I contacted GM customer care who contacted the dealer who declined to assist with the cost. I have bought and/or leased many cars over the years from this dealer but never again. It does not appear that they are committed to their customers or to excellence as it states on their website. If you are in the market for a car buying experience, just know they do not stand behind their product.

Customer Service, explanation of charges for service, parts and warranty policy. Employees lack…read morecompassion, and empathy. My daughter had an issue with her vehicle. That was under warranty. She took it to the dealership. They did a diagnostic. Contacted the warranty company, and received a price for service that the warranty would cover and would not cover. The out of pocket estimate was way over her budget. No one was willing to work with her, and she took her vehicle elsewhere.

I have taken my ford under warranty there multiple times. service has always left a bad taste…read more Rude, unprofessional attitudes. recently they called me to discuss business and when I politely called them on being misleading I was hung up on. called sales manager to inform him, was never called back.

I brought along the whole family and wife in hopes to get a dependable vehicle, and wound up…read moregetting much, much more. Please I urge you if you have never met a car salesman this is no sales guy. We didn't know what to expect he not only worked with us but was very patient and caring. The Nissan we got was great my wife and I loved it, was fully loaded and we drove off the same day, he even looked at the car we were in and told us exactly what was wrong with the engine (saving us thousands). TP had us smiling from start to finish, truly we gained a friend.