I was at my favorite local watering hole and really lazy... it was a day off for me, after all. I…read moreasked Kim, the bartender to call me a cab after I was finished eating and having a few afternoon beers. I was walking distance from this place, but it was 50 degrees and I'm from Florida. Not interested in putting up with the cold. Especially since I was wearing sandals. Kim called the cab and said to me afterwards - "I've never had a cab company be so polite." We laughed, but I thought nothing of it. Almost to the minute of the estimate, the cab pulls up. A pleasant young guy pulls up and takes my directions home. I have spent a lot of time in the loop grabbing cabs. I'm annoyed by several things about cabs. Here are the ones that I can't stand. 1. The guy that barely speaks English and spends his entire time in the cab on his blue tooth. 2. The reformed alcoholic that wants to tell me about Bill W incessantly. God bless, you sir. I'm glad you are taking control of your life. But stop with the incessant chatter. 3. The guy that lives alone, isn't married, plays Dungeons and Dragons online from 1am to 5 am, sleeps from 6 am to noon, and drives cabs during the day. 4. Bill Murray from Stripes, who just finished a whole bottle of cough syrup. He's dropping me off and then speeding home to his 1980s wife to watch Rocky and Bullwinkle and do ten pushups with Eagan from Ghostbusters. 5. Another horrible experience is the cab company that is "too busy" to come get you. ETA, 10 minutes. At 30 minutes, you're waiting outside the bar/restaurant, no cab. You've been mugged. You can't pay the cab when he/she shows up. Not good. Fox River Taxi is the first cab company that has none of these hang ups. A young man picked me up, on time, cab immaculately clean, gps on the window in the event that I know the name of where I'm going, but not the exact address; didn't annoy me with incessantly conversation, but was attentive. Good company. Check them out if you have the chance.

I called on a Sunday and went to voice mail. They gave me a number to text. I finally received a…read moreresponse to my text the following Tuesday. I think that all speaks for itself.

I could have walked to their address in Batavia faster than their cab was coming. If I could give…read morethem 0 stars, I would. Worst customer service I have ever experienced. Spent over an hour and 4 calls trying to get them to send a taxi to an address in Batavia, and it never came. They kept telling me it would be there in 10 minutes. The last call I got a recorded message that literally said "Hang up your phone and stop calling. We're closed." Their ad says they are open until 3 am. Don't believe it. Ended up downloading an Uber app. At least with Uber I only had to wait 45 min.

From the owner: Taxi Cab serving Batavia Geneva and St. Charles Illinoisread more

Needed a ride Sunday. Called and went to voice mail. Never heard back from them. This is the second…read moretaxi company I had this sort of experience with, the first being Fox River Taxi. I will need local transportation ~4 days a week for the next 4-5 weeks. They will not be getting my business. And they wonder why Lyft/Uber are taking their business ?

Frank was so kind to pick up my family and I when our car broke down. He shared his passion for his…read morebusiness and quality customer service. The service was stellar and his kindness was much appreciated!

I recommend Ace Cab in Geneva. Had foolishly made another reservation with a company in the suburb…read morewhere I was conducting business and they never showed up (several others just blew me off). Ace answered, told me he could be there in 15 minutes and arrived on time. He was professional, pleasant and got me home. If you need a cab to the airports or locally, call Ace!

We had family in town over the holidays and needed an extra set of wheels. Jimmy with Ace Cab was…read moreawesome! He brought my sister and her husband back home after a late night downtown Geneva and to and from the train station. Highly recommended! 5 stars!

Stayed in touch throughout our Government Shutdown delays and cancellations…read more Got us to the airport, in plenty of time, on a morning when there was a multi-mile backup on the tristate. Eddy was our driver when Lee was not available after our flight home had been delayed. He was wonderful. Every driver has been great. Love the service. Highly recommend.

We've been loyal customers of Naperville Premier Limo & Taxi for the past 3 years, and Lee has been…read moreamazing every single time. We travel quite a bit and have used him for at least 25 rides over the years, and he has consistently been incredibly reliable and always on time, even when our travel plans change or flights are delayed. He's friendly, easy to work with, and always provides excellent service. The vehicles are spotless and very comfortable. It's such a relief knowing we can count on him. Highly recommend!

SAFER Friendly Drivers…read moreGood Service Clean Just like family Worth the ride Feel at home

I was very happy with my booking and service through Suburban Rides. I was comparing responses and…read moreprices among a few town car companies and in the end went with SR due to their pricing & service exemplified. On the morning of my very early pick-up, I had scheduled 5am but it ended up being about 5:15 am as the driver had issues finding my office. I ended up walking to the main street to help him in finding me. He played classical music on the way there which in turn made me feel classy. He also chatted quite a bit which I can appreciate most of the time but for whatever reason that morning, I just wanted to kind of zone out in my solitude. Either way, I was pleased for the most part and would book Suburban Rides again for an airport trip.

I put out a "project" seeking to get a ride to Chicago from Sandwich Illinois just a few days in…read moreadvance. These guys reached out to me right away and answered all my questions regarding availability and price in advance. There were no hidden fees, and if anything they went far out of their way to make sure I knew everything and there were no surprises. Honest, up-front, proactive communication earns you 5 stars, in my book.

Great experience. Jeff was wonderful. He was on-time for…read moreour pickup at home and our return trip from the airport. The instant messages were greatly appreciated. Will definitely use his services again.

I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Booked a taxi three days in advance confirmed the day before for a 4:30 am pick up time. Taxi did…read morenot show. When I called they said they had it down for a 4:30pm pick up time. I asked if they could send someone and they said it would be 45 minutes. The man did not even apologize for the confusion. Ended up having to pay for airport parking. Will not use this company again. Should have stuck with Uber.

Needed the cab to arrive at 5:30am for us to make our train on time. Cab was five minutes late…read more Halfway through the ride, we notice there is no running meter in the vehicle. The driver said it is a private cab. We then asked how much will it cost to go from Aurora to Geneva's train station (literally a 10 min drive). Driver says $25.00. Outrageous. To make matters worse, he said he thought we were going to the airport because that what was said on the phone when the request for the cab was made. This was a lie as he never asked me where I was going. He said it would be either $25 or $45 since he missed a potential pickup at the airport as we weren't going there. Tried to call it even with us at $21.00. I gave him a $20 as I didn't have any smaller bills. I would've given $15.00 if I had a 10 and a 5. Will never call this unprofessional business again.

I highly recommend Round Trip. Their customer service is…read moresecond to none. Tim went above and beyond to take great care in driving my 84 yr old mom. She is not tech savvy and Tim made sure he called her and that she knew exactly where to meet him at Midway for her pickup. it's so refreshing to work with a company that truly cares about their clients. I wish I could give 10 Stars!

While we were apprehensive about flying during the COVID lockdown...we were very appreciative of…read moreRound Trip and our driver Tim. Great experience. Came on time, nice conversation and yes, we all wore masks! We will definitely use Round Trip again!!