Scheduling was easy. Tech was timely and professional. He Triaged my washer and provided quote…read more More importantly, Jason recommended a course of action which ended up saving us $500.

Excellent folks to work with. Our tech Matthew was very knowledgeable and was able to fix the issue…read morepromptly once the part arrived. The office staff was some of the best I've experienced. They had answers to our questions and were quick to keep us in the loop of any issues. We had an icemaker in our Samsung go out and they had to go to more than one place to find the part. They actually returned a text I sent at 8 PM at 630 AM the next d morning promising to get someone out. As it turned out, the icemaker just took its time getting back up to speed .Would not hesitate to recommend these folks.

John, the owner, is what is missing in appliance repair: responsive, easy to understand, focused,…read moreand effective. Great experience in dealing with an ice maker. Would not hesitate to call on him again.

I have to highly recommend this company because it is rare that I can even get anyone to respond…read moreanymore for a service call or help. I called about repairing my refrigerator at 11 a m. and explained my situation with a freezer and a cooler full of food and fearing it would all spoil. He was at my house when he said he would be just a few hours later, even though I'm further out. He was great! Explaining everything he was checking and a lot of facts and info to keep it running properly that I would have never known. Even cleaned my glass shelves. Price was extremely fair and he showed me the piece he ordered and how much it cost. No added cost to me. Couldn't be more pleased! Won't call anyone but him?

We love Richard. We have used him for several appliance repairs on our home and, for our clients,…read moreas contractors. He always shows up or calls to let us know when he is running late or needs to reschedule. His diagnostic price is very reasonable for the Outer Banks. Definitely recommend!

Never respond to calls! I have taken them off my call list. I guess at some point they must've been…read moregood, but for some reason like I said, they never respond to the calls or messages left.

I've called them at random times for the past 6 days and they won't answer their phone I don't know…read morewhat's changed . they used to be very consistent I just drove by the house and saw four lettered work vans/ trucks sitting in the driveway.... guys o know we all get slammed but come on'. Guess u gotta be tight or live close..who knows..gotta go elsewhere sorry.

yelp forces at least one star. if I could post with no stars, I would…read more I am finding the opposite of good customer service. When the business first opened, they were very helpful and prompt. For the last two years, we have called for 4 different jobs. Each time we were put off for AT LEAST a week. One time it was over two weeks. Today Jim hung up on my husband. Never calling them again.

Have used Pop's Repair for HVAC, appliances and plumbing. Highly recommend. Great to work with one…read morecompany that can provide all the services. Both their response time and quality of work are great.

Excellent customer service atyendant was very helpfull we hihhly recomend this place thank you so…read morevery much