They are not responsive to phone calls / voicemails. I have been trying to speak with someone to…read moreget pricing options and schedule a party for my son. I left a message on Tuesday and again on Thursday both during their posted business hours. It is now Saturday and I have yet to speak to anyone. Based on the other reviews, they may be great once you speak to someone, but good luck trying to get that to happen.

Had an excellent time for our daughter's 12th birthday with about 10 kids. The owner showed up on…read moretime, setup quickly, was very friendly, and gave us several game options. Even with partially inclement weather, he was willing to work with us. Would highly recommend!

We've gotten the gaming truck for several birthdays and have been pleased with the experience each…read moretime. The truck is clean and arrives/departs promptly. We've encountered nothing but professionalism at each party. We definitely would recommend this business for an easy birthday party idea!

This was the best party I've ever hosted. The staff worked really well with the kids. They arrived…read moreearly so everything was ready when the kids arrived. The look on the kids faces as they were playing was worth every penny. This party was easy and fun. Highly recommends.

Truly a fantastic experience for myself and our event guests. We held a large event for about 300…read morepeople and Laser Tag DFW were able to cater to the groups ever changing number of players quickly and efficiently. Their gear is perfect and much higher quality than I have used elsewhere. I would give them more stars if I could and I highly recommend them.

From the owner: Best Lasertag in Dallas and Ft.Worth Play outsideread more

Cancelled day of my son's party. Excuses and then ghosted us. Day after party asked how they could…read moremake it up to us, and then ghosted us again. Major Bummer!

TLDR: They missed my son's birthday and never showed up!…read more I booked with them about a week in advanced and was very excited for the gaming van to come to our party. I worked out a great deal with Darrell. The company emailed me the price which was not what Darrell and I had discussed. I replied to the email and never heard back. I text him and never heard back. Finally I called him and he assured me the price would be what we discussed. In party day I got a text about 30 minutes before they would be late to the party because they were having generator issues. Ok, no problem, I understand machines can break, so I said what time do you think you will be here? I do have to entertain kids at a party after all. Once again no response. Finally I hear back they aren't going to make it because they got a new generator but the driver of the van left with the keys. I'm not sure who runs this company, but I'd guess no one is really "running" it. They offered to make it up to me some how, but after asking a way for them to do that, no response again. Thank goodness I never paid anything upfront!

We used Freedom Fun USA for our Movie in the Park event in Crandall In June, and they exceeded our…read moreexpectations! Parker and Sainey were absolutely amazing. They arrived on time, had everything set up well before the event began, and were professional, friendly, and incredibly easy to work with throughout the evening. The equipment was top-notch, the movie looked and sounded great, and everything ran without a hitch. Their attention to detail helped make the event a huge success for our residents. We couldn't have asked for a better experience and will definitely be reaching out to Freedom Fun USA again for next year's Movie in the Park. Highly recommend them for any community or special event!

This was a great idea! We did the advanced lazer tag and both kids and adults had a great time!…read more Even did it at night and it was AWESOME! Had an issue with a couple of the guns but someone was on call to walk us through rebooting them. Will definitely do again and Freedom Fun USA always called us back and worked on getting us a price that was in our budget! It was a win win!

We rented a Nerf laser tag party w/ concierge for 16 kids. Our group was 35 kids but we had an…read moreunderstanding with the vendor they would simply have the kids be in teams and take turns. We had other passive games for the kids to play while they waited. Things that were great: 1. The online ordering process - great website and super easy to navigate. 2. How quick they would respond - I was very impressed at how quickly they replied to my emails! 3. Politeness of concierge - the hosts of our Nerf laser tag party were very respectful and took care of setup/teardown amazingly! Things that were disappointing: 1. Excellence of staff - when I was finalizing the order of the sale via email with the representative, I felt like they did not care about me as the customer. There was a promotion on their website to get a free upgrade I had to mention, even though they suggested a specific upgrade they would have charged me for that was a part of that promotion. Secondly, the concierge team very much felt like two college guys who did this for some extra cash who did not care how our time went. I had to step in as the game leader because they were incompetent at corralling the kids or explaining a game (and this was after a couple of haphazard "games" where I could tell our kids were confused). I kind of wish I didn't have a concierge so I would've been mentally prepared to lead the games instead, though them taking care of all setup/teardown logistics was SOOOO NICE. There was just a gap in excellence in this area. 2. Unexpected charges - their prices do not include taxes, delivery fees, or a "in case of damage fee," which made the price go up pretty significantly. If we did another laser tag party, I will probably look at my other options first.

Freedom Fun USA has come and set up inhouse field trips for my summer camp for the last two years…read more Grace and her staff are wonderful, professional and provide very good customer service. Our summer camp kids had a blast. Thanks so much for kicking off our summer camp with a bang!