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    Lasertag-DFW

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    8 years ago

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    People searched for Laser Tag 168 times last month within 15 miles of this business.

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    Freedom Fun USA - The family that runs the Fort Worth location (mom, dad & their very well behaved teenage children) joined in on the fun!

    Freedom Fun USA

    4.5(4 reviews)
    45.1 mi

    We rented a Nerf laser tag party w/ concierge for 16 kids. Our group was 35 kids but we had an…read moreunderstanding with the vendor they would simply have the kids be in teams and take turns. We had other passive games for the kids to play while they waited. Things that were great: 1. The online ordering process - great website and super easy to navigate. 2. How quick they would respond - I was very impressed at how quickly they replied to my emails! 3. Politeness of concierge - the hosts of our Nerf laser tag party were very respectful and took care of setup/teardown amazingly! Things that were disappointing: 1. Excellence of staff - when I was finalizing the order of the sale via email with the representative, I felt like they did not care about me as the customer. There was a promotion on their website to get a free upgrade I had to mention, even though they suggested a specific upgrade they would have charged me for that was a part of that promotion. Secondly, the concierge team very much felt like two college guys who did this for some extra cash who did not care how our time went. I had to step in as the game leader because they were incompetent at corralling the kids or explaining a game (and this was after a couple of haphazard "games" where I could tell our kids were confused). I kind of wish I didn't have a concierge so I would've been mentally prepared to lead the games instead, though them taking care of all setup/teardown logistics was SOOOO NICE. There was just a gap in excellence in this area. 2. Unexpected charges - their prices do not include taxes, delivery fees, or a "in case of damage fee," which made the price go up pretty significantly. If we did another laser tag party, I will probably look at my other options first.

    Freedom Fun USA has come and set up inhouse field trips for my summer camp for the last two years…read more Grace and her staff are wonderful, professional and provide very good customer service. Our summer camp kids had a blast. Thanks so much for kicking off our summer camp with a bang!

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    Alley Cats Entertainment

    Alley Cats Entertainment

    3.6(127 reviews)
    33.8 mi

    I was super surprised they weren't so busy , everyone was super nice , we had a good time bowling…read moreand had food and played lots of games , and the games are super fun and reasonable me and my family won 7,000 tickets and everyone got a prize even the adults , the food was good too just the right amount to feed 4 a pizza and an appetizer. The atmosphere is chill and fun. The service was the best .

    I had a terrible experience at this Alleycats location with the manager and one of their employees…read more My nephew wanted to go rock climbing and after my sister signed their form my nephew was standing near the rock wall ready to be harnessed when their employee, who already seemed to be in a bad mood since we asked to use the rock wall given it was pretty slow that afternoon (at around 5-5:30 ish), came over and pushed him away from the wall even though my nephew wasn't doing anything. He only apologized once my sister told him not to touch my nephew and that he is disabled (autism) but he never tried to apologize until my sister confronted him. My nephew still wanted to climb as he wasn't aware what that man did to him was unjustified and wrong. My sister went to the manager and explained the situation but the manager (picture below: woman with short black hair and glasses) said that she was watching everything and began saying it was a parents responsibility to watch over ones child, my sister agreed with that and said that either way the man had no reason to push my nephew and that the correct response would've been to talk with her about it. The manager insisted their employee did nothing wrong. My sister recorded everything and told the manager this and also told her she wanted a refund. We went to the front desk and the manager came back with a completely different story now, she said that she spoke with her employee and that he said he never pushed my nephew. My sister then reminded her that she said she had been watching everything. She is a liar who didn't bother looking at the security cameras after my sister asked her to. She never bothered with any kind of apology even though her later statements imply she wasn't present at the time of the incident and she wasn't even sure about what had happened. This was overall a terrible experience that could've been resolved had the manager taken some responsibility and had not tried to justify the actions of a grown man towards a child with autism. This goes to show that they do not care for any child disabled or not. They don't train their employees to handle children with care and respect that they deserve. The employee didn't even know how to properly harness my nephew who despite all his excitement was standing still, he had to ask my sister to help him. From the manager to the red head employee, all of them handled this wrong and I will never come back. I hope everyone is careful with their children in their care given the manager was willing to defend a man who's first instinct is to push a child instead of talking to a parent. My sister was right next to my nephew when everything happened, I was sitting right there too and my nephew's only emotion was excitement even after he was pushed. Do better ALLEYCATS and employ better people for the safety of children.

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    Lasertag-DFW - lasertag - Updated May 2026

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