This credit union has been incredible from day one. I…read moreapplied online and my account was ready for deposits the very next day. The staff is very friendly, welcoming. Each employee has been well trained on products designed to improve your credit standing or maximize your savings. Somehow this done without the pressure of the traditional "salesmen" approach. CD rates are slightly above market. Loan rates are below. I recommend this community credit union for auto loans, and first time home buyers.

In my opinion these people are incredible crooks!!!!!! I had been a member since sometime in the…read more70s. I started with the Brandeis Credit Union. In all the years with this Credit Union I went through many reincarnations. I probably financed 3 or 4 cars and never had a problem. When my last loan was paid off I got my title and a message that to remain a member I needed to leave at least $25.00 in my account. This was about the time they quit paying dividends so my balance didn't grow much. I'd get my statements and not pay much attention, imagine my surprise when I got a statement that I was actually in the hole with my account. I called right away asking what happened, the young lady that I talked to was incredibly rude. She insisted they had sent me a notice of some service charge they were charging. I explained that it wasn't so "I'm poor not stupid" I wouldn't pay for nothing!!! She was a real bitch and said that's the way it was and they didn't steal my money. If they didn't steal my money where is it???? Can't imagine if they would steal around $30.00 what they would do if you had real money in their Credit Union. I should have written this years ago, just never got around to it until now. If they stole the $25.00 from every member they made quite a wind fall!!!

The bankers and clerks at this U.S. Bank branch are the kindest, friendliest and most supporting…read morebankers I've ever worked with! Always eager to go above and beyond and to answer any questions, this location is by far my favorite out of the selection of banks I have in the Des Moines area!

I was a US Bank customer for over 15 years, but recently they closed my account due to some…read moreinformation needed. I called this branch, the branch who originally opened my account, and gave all information needed and was assured all was taken care of. 2 days later my account was closed. The man who was responsible for the mistake admitted no fault and didn't care that he made the error. My account was closed with no notice, and immediately after he assured me it would not be closed. Would not recommend

Love this bank!!! I use them for everything... Personal checking & savings, business checking &…read moresavings, business loan, business insurance and I'm about to refinance my vehicle loan with them. They really give you that small town feel with how they know you & take care of you, but their advanced enough to give you all the online options you already love. Thanks Midwest Heritage, I will always be grateful

Everyone here is really helpful and they know their banking. This branch is always busy with…read morelocals making it difficult to get in and out with my business deposits.

I have always been so very pleased with Bankers Trust until today. I phoned with questions. The…read morerepresentative was not knowledgeable and I was told I was required to come into the bank and speak with a Banker, at which time was not available. I explained I did not have a vehicle. I will have my daughter contact the bank when she is available. I regret having to send this review, however, I was minimized, Nothing further. Respectfully submitted, Judy .

We went to central bank on Waukee yesterday and the team at this branch is Awsome. The customer…read morefocused is off the chart . If you have a bank that does not treat you like you want to be treated give this branch a try . I'm sure you will not be disappointed.

After reading reviews of all the banks in Waukee, IA a year ago, we decided to give Central Bank a…read moretry. On every visit, the tellers, personal bankers, and manager smile and greet us by name. They are friendly, professional, and efficient--and just really nice people who are happy to help us with large or small matters. They make a visit to the bank a very pleasant experience.

This bank is amazing! I love that they are a small bank so I feel like they care about the…read morecustomers more. They make you feel important unlike big banks!

My parents recently moved to Urbandale and needed to open an account and a safe deposit box…read more I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it. The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.

I've been very unimpressed by CCCU since opening an account back in March. When I was signing up…read morefor both a loan and checking account, I specifically mentioned an upcoming trip and having access to cash. The person signing me up assured me that this would be fine. Fast forward to my trip and I asked to have the my limits raised for a week. They declined, leaving me with two options: A $500 daily limit in Vegas or carrying around a bunch of cash in Phoenix prior to hitting Vegas. Neither was great. I ended up paying out the wazoo in ATM and cash advance fees. Additionally, the mobile app seems to be very clunky and somewhere in 2017 in terms of functionality. There's also been multiple times where the system crashes and access to my accounts is unavailable. I'll give them its nice having instant deposit credits when using the mobile app. However, the negatives outweigh the positives. I've taken the majority of my business to an online bank; I'll end up getting the same level of service.

I'm very pleased with the updates to their online banking. It used to take a week for my balance to…read moreupdate, but now it only takes about a day. Would love if I could do more through the app, like open new accounts. Many other banks can do things like that and I would love to see Fidelity keep up!