After not being satisfied with my current bank, I decided I needed to switch to a Two Rivers…read moreaccount. There are so many perks to banking at Two Rivers, such as it's not a corporate bank, ATM fee refunds, online banking, and overdraft fee forgiveness, etc. The woman who helped set my account up was so nice and friendly and gave me advice on what was best for me. I'm elated to be a new Two Rivers customer!

From the owner: At Two Rivers Bank & Trust, it is our mission to empower you to achieve your financial goals and…read morefreedom through innovation, dedication, and expertise. Supporting the financial well-being of our customers, employees, and communities is at the heart of everything we do.

We went through Northwest Bank for our home purchase. We worked with their loan officer Gary…read morePresnall. They made it so easy and had great rates! Even during the pandemic they made the signing and financing as quick and painless as possible. So glad that our relator Colin Panzi recommended to work with them!

I called and talked to an employee about seeing what my options were with a mortgage payment. They…read moresent me to collections and when she got on the phone she pretty much told me she couldn't do anything for me. I had to figure it out on my own. She didn't even want to hear what I had to say and then she argued with me about what day my payment was taken out and said they were all taken out on the first and I said no mine isn't. Then she said you must be paying it late then but as long as you're paying it before the 16th, then you're OK but she was pretty rude to me and very short with me and I didn't appreciate that. I already felt bad enough calling and asking for help or assistance that doesn't make a person feel very well when you're treated like that.

Jimmy Rose was efficient, knowledgeable and cheerful as he helped us with our transaction. Highly…read morerecommend this bank. The tell her Heather was great too.

This has to be the worst Wells Fargo Bank in the Des Moines metro area. I have visited most of the…read moreothers. Sadly, the tellers are not accommodating and helpful. Went in to ask for a bundle of $2 bills and was rudely told that I would have to order them and wait for them to arrive the following week. Waiting did not bother me since I was in no rush. However, the tellers displayed a very bad attitude when I made my request. I was made to feel that I was putting them through hard and rigorous labor simply to order cash in the denomination that I was looking for. To the bank's credit all did work out in the end. I received what I was looking for the following week. The attitude of the employees was a total turn-off for me.

I came in here today to exchange a $20 bill, as it was really damaged. I've never had to do this…read morebefore, but had heard banks can accept damaged bills and replace them. It took a bit, as the bill was so badly damaged. They then send it in to have it verified that it's a real bill or not. Friendly staff. Lot parking. I'm kinda surprised there were TWO financial institutions right next to each other.

They were great just wish they gave early access to pay like everyone else does. I liked getting…read morepaid Wed instead of on Friday.

Phenomenal staff! The best I've ever had at a GICU branch - highly recommended!read more

Customer service is always exceptional. You can use a live teller in person, a live teller through…read morethe ATM. They offer services for all kinds of clients, Some love technology and some are uncomfortable with automated services. They always offer something to drink or possible snacks. It is a very inviting atmosphere.

I was a client of one of there bank officers here, Genny Mitchell, before she worked here!…read more If you need any help, she is very informed with all things associated with banking, has very mature years, but is to me still a young pup!! I visit here once in awhile, even bought one of there pig banks- they give you one if your child opens what they call a Kirby Account! Check it out, if ya want!! Miss ya, Genny, hugz love an smooches!! ; )

Last week i called ahead to Affinity CU where I have had an account for years to see if there would…read morebe any problems depositing large checks, they said no it would just have to be approved by management. I went directly there and tried to deposit 2 large checks in my account that I have had for years and they denied them saying they would bounce?? I said I was told a manager could approve them. Wasn't offered a manager. Their loss, went to GreenState CU opened a checking, saving and money market accounts there without ever being a customer before. Asked them why they were able to cash the checks and Affinity wouldn't. They said they had no idea because they were both certified checks so they couldn't bounce. GreenState made it very easy and now they get to hold on to my money. Thinking about getting a CD there too.