My parents recently moved to Urbandale and needed to open an account and a safe deposit box…read more I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it. The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.

Straight trash of a bank,trying to get ahold of someone is like pulling teeth and a lady argued…read morewith over the phone about replacing a debit card.

This is a small but full service branch next to Subway. I've only been inside once as I mostly use…read morethe drive thru. The inside was nice and the people friendly. The teller who helped me in the drive up this morning was cheerful and helpful. Overall, a very pleasant experience.

If you want to feel like a criminal and be treated like your money isn't yours I would definitely…read morerecommend this establishment. I started an account and without being told ahead of time had my money held for two weeks. When a mortgage rep called to offer his services I let him know what happened and he said it was my responsibility to have known the rules ahead of time oh and the kicker they charge 25 dollars to cancel your account before a month. Thanks two rivers bank

My husband died recently and I needed help with taking him off our joint accounts. Danny was…read moreexceptionally patient and helpful. He also gave me copies of cancelled checks so I could see what was an automatic withdraw so I knew who contact to stop that activity. Can't say enough about how helpful he was.

Other than having several branches which is convenient, I have no idea why this place is so highly…read morerated. I have had paychecks held for 3 business days because there was a problem with the issuing bank. Not my problem, and since I had plenty to cover it in my overdraft protection, I saw no reason why I had to wait until Tues. for MY money. Service is cold and impersonal, they definitely worry about themselves first. It's ok, I found better rates at another CU.

Hello. I just left the Bankers Trust branch in Clive a couple hours ago. It was a good…read moreexperience. I moved from MN about 5 days ago and needed a local bank in Iowa. I was greeted at the door by a smiling receptionist, and they got me in with a banker within 30 seconds. Dan M. was my banker, he was most helpful. He answered all my questions and took care of me completely and satisfactorily. They helped me set up an online account too right there on site within several minutes, outstanding. I received my debit card right then and there, too. Most convenient. If first impressions are worth anything then I'd say I found a good bank with good people. Thanks for reading.

Been using this bank for 10 years. Can say enough good about this bank. ALWAYS wanting to help and…read morealways friendly and giving you that local feeling of trust. Myles and Bill are the loan guys Ive dealt with and they always help and treat you like you're at the right place.

We went through Northwest Bank for our home purchase. We worked with their loan officer Gary…read morePresnall. They made it so easy and had great rates! Even during the pandemic they made the signing and financing as quick and painless as possible. So glad that our relator Colin Panzi recommended to work with them!

I called and talked to an employee about seeing what my options were with a mortgage payment. They…read moresent me to collections and when she got on the phone she pretty much told me she couldn't do anything for me. I had to figure it out on my own. She didn't even want to hear what I had to say and then she argued with me about what day my payment was taken out and said they were all taken out on the first and I said no mine isn't. Then she said you must be paying it late then but as long as you're paying it before the 16th, then you're OK but she was pretty rude to me and very short with me and I didn't appreciate that. I already felt bad enough calling and asking for help or assistance that doesn't make a person feel very well when you're treated like that.

I have always been so very pleased with Bankers Trust until today. I phoned with questions. The…read morerepresentative was not knowledgeable and I was told I was required to come into the bank and speak with a Banker, at which time was not available. I explained I did not have a vehicle. I will have my daughter contact the bank when she is available. I regret having to send this review, however, I was minimized, Nothing further. Respectfully submitted, Judy .

Everyone here is really helpful and they know their banking. This branch is always busy with…read morelocals making it difficult to get in and out with my business deposits.

When looking for a business loan, I couldn't even get the loan officer at my credit union to call…read moreme back. I stumbled across Jim Sheriff at Earlham savings. He made the process very easy and enjoyable. We closed on the loan yesterday, and everything was seamless! I couldn't recommend him/his team enough!!

First your money is not secure at this bank and the customer service is hands down the worst I have…read moreever experienced at any bank. My son had an account here and there was a charge for $89 that he did not make. The way the tellers, VP Laura and Loan officer Mike treated us over this is beyond rude and unprofessional. Laura should honestly lose her job for her attitude towards customers. They point blank said my son made the charge and they had proof. they made us do every bit of the leg work to prove different. I have never, ever known any other bank to force a customer to do all of the work to dispute a charge. Once we actually confirmed in writing that the charges were not valid, they continued to have an attitude and refused to work with us on anything. My son did close his account during all of this and they said when they money did arrive back to them that they would not notify him, they would just send it back since his account was closed . Again very rude and unprofessional, and this came from VP Laura at the Des Moines location. During one of our phone calls Laura told me point blank that as long as someone has your information and is using any IP address they can trace back to you that they will not ever dispute a charge. I asked her if someone broke into my house and stole my debit and got on my computer and used my card...would they do anything about it? she said absolute not, all the charges would be valid regardless that they broke in to my home. as long as they use my computer they are golden to spend all they want. I have left vm for Noah who is also a vp and he does not return my calls. I then left a vm for the bank president who has all chose to ignore us. Please everyone you deserve better customer service than this. they feel that since they are small they can hang up on you, be sarcastic and accuse you of anything as they don't really have anyone to answer to. Your money is not safe here. Deanna