My experience at Lovely Bride was nothing short of phenomenal! Their space was beautifully…read moreappointed and so much fun to be in, and everyone was more than accomodating and friendly. We worked with Kendall and she was extremely helpful and attentive but also gave us space when we were having personal/family moments. She was mindful of what I was looking for but also encouraged exploration and allowed me to try on styles that I would have otherwise skipped over, which was helpful to see 1. things that I wasn't expecting to like and 2. also confirm the style(s) that I did like. For Covid, they were extremely safe and we felt very comfortable with the precautions they took. They limited the number of wedding parties in the space at any given time and had us all in dedicated rooms, and were all distanced within the rooms. They were polite but firm with enforcing that everyone wears a mask. There was also plenty of hand sanitizer. All in all, it was a fun and memorable day!

I just said yes to the dress at lovely bride and I cannot say enough about how great my experience…read morewas here. I had the wonderful Savannah help me try on dresses and she was so helpful, patient, and fun to work with! I could not be happier with the dress I picked out and I highly highly recommend coming here for wedding dress shopping!

I am what I think of as a'non-traditional' bride (43, never been married) and the idea of planning…read morea wedding and choosing a dress/venue/accessories gives me a huge amount of anxiety. I grudgingly went with my mother and aunt to Heart to Heart with no appointment and no real clear vision of what I wanted. We got there just as Emily was finishing up with a scheduled bride and even though she was waiting for her lunch delivery she abandoned her break and spent at least 2 hours patting my hand, calming my anxieties and reassuring me that there was a dress out there for me somewhere. I must have tried on a dozen dresses and left feeling strong affinity for 2. I live out of town and have been looking online for other options I might like. I found something I was wild about but no one within a 2 hour radius could get it for me to try on. I emailed H2H and got a response in hours saying they could get it. I will definitely be back to try it on. I highly recommend these folks. They are great at what they do.

My daughter attempted to book her very first bridal appointment with Heart to Heart's sister store,…read moreTwo Hearts Bridal, and made it clear from the beginning that she was not prepared to purchase a dress that day. This appointment was simply meant to be her first bridal shopping experience. Instead of being welcomed and guided through that milestone moment, she was essentially told by the owner, Sarah, that if she was not prepared to buy during that appointment, this should not be her first stop. Despite that disappointing start, my daughter ultimately found her dress at Heart to Heart SOLELY because of Amy and Madison. They treated her with kindness, compassion, patience, and professionalism throughout the process, and they deserve recognition for the way they handled her experience. What happened afterward, however, was completely unacceptable. My daughter originally posted anonymously on Facebook asking if her first bridal appointment experience was normal. She did not publicly discuss finances and did not disclose private details about her budget or personal situation. Sarah chose to publicly identify my daughter by name in the comments and also called out other anonymous commenters by name as well. She then proceeded to publicly discuss details about my daughter that were inaccurate and should have remained completely private and confidential. I understand that reviews and criticism come with the job. Not every customer interaction will be perfect. What matters is how concerns are handled afterward. Unfortunately, instead of responding professionally and privately, Sarah chose to respond publicly, defensively, and in a way that lacked professionalism and discretion. What is even more disappointing is that both my daughter and I gave multiple opportunities to resolve this privately by phone. Sarah has still never contacted me personally. Instead, another manager returned my call and explained that Sarah "does not contact customers." At this point, Sarah has also blocked my original review rather than addressing the concerns raised in it. Blocking criticism instead of taking accountability only reinforces the issue. Constructive criticism does not require defensiveness or public retaliation. Sometimes the appropriate response is accountability, professionalism, and a willingness to have an honest offline conversation before publicly discussing a customer's personal business inaccurately. Again, Amy and Madison were wonderful and are the sole reason my daughter walked away with any positive feelings from this experience. Their professionalism stood in stark contrast to the way this situation was handled afterward.

I am absolutely speechless about my amazing experience working with the staff at Stella's in Leroy!…read moreI originally tried on dresses with Juliana who pulled the most beautiful options for me and she continued to tailer to my needs and wants as the appointment progressed. Her positive attitude made me feel heard and validated throughout the whole experience which made it much less anxiety provoking. Sadly I began to second guess my original dress choice, so Stella herself made a follow up appointment with me and went above and beyond to ensure I found the dress of my dreams! I truly cannot express how fantastic both of my experiences were and I absolutely recommend anyone looking for a dress goes to either Stella's location!!

I had an amazing experience at the Stella's Le Roy location. The building is beautiful and the…read morewhole experience makes you feel so special! I worked with Erin and she was so wonderful. I went into the day not knowing exactly what I wanted and she guided me through the process like a pro. She listened to what I liked and didn't like about each dress I tried on and uses that information to pull the perfect one! I can't say enough good things about the entire experience!

Brenda did an INCREDIBLE job with my wedding gown. I got it back from another seamstress a week…read morebefore the wedding, and I was very unhappy with the alterations and the fit. Brenda was generous enough to fix my dress for me in a major hurry - she literally got it done overnight, even though she was booked solid and it was right in the middle of wedding season. When I got my dress back (the very next day!) it was absolutely perfect, just like I had imagined. I would 10000% recommend Brenda to any bride! THANK YOU!!

From the owner: Specializing in bridal/formal wear alterations. Custom made flower girl dresses, 1st Communion…read moredresses, and christening/baptism gowns. Want to wear your mothers wedding gown or your grandmothers but it needs some updating? I can help you with that! "Back in time, redesign" is one of my favorite things to do. Browse through my pictures and you will see several that I have redesigned. I also have gorgeous veils to complete your bridal look - for under $100!! Please call 315 483-8757 for appointment.

I had a wonderful experience at Joeval's Bridal finding my Mother of the Groom dress. I was…read morehonestly dreading the process, but Michelle and her team made it so easy and enjoyable from the moment I walked in. After asking a few thoughtful questions, they brought me several gowns to try -- most I never would have chosen myself. The very first dress was incredible and made me feel amazing. After narrowing it down to two and sleeping on it, I came back and chose that first one! They were able to get me in quickly for both appointments, the location is convenient, and the team truly knows what they're doing. Highly recommend!

Went to look for a mother of the bride dress and left with exactly what I walked in for. Michelle…read morewas super helpful and very patient. The owner also helped me to narrow down the dresses I liked to make a final decision. The inventory they have allows you to see so many different dresses. My dress is one of a kind and not one I have seen on any social media feed. I purchased my daughter's prom dress from Joeval's many years ago and I was happy with them then which brought us back there again. They didn't disappoint. With their newer space they have so much room. Such a great experience. You won't be disappointed going there looking for a dress. The quality, selection, and friendliness is top notch.

Sharon help me with the Mother of the Groom dress that I needed…read more She was honest & encouraging---I was by myself, so it was really great to have somebody that I felt like was almost an instant friend! And not in a trite, flippant way. She genuinely cared that I find something I felt comfortable in! And I did! She had a lot of dresses and she was very accommodating with the timing/schedules.

Sharon was AMAZING! I already had my wedding dress and we went in to shop for veils and MOB…read moredresses. I explained how much I wanted an overskirt for my dress and she brought out exactly what I was looking for!! She even helped recommend some alteration ideas for my train. She had amazing options and was so helpful by far the best bridal boutique in Rochester!

A+ service. Hem on my pants needed repair. I emailed my inquiry through Yelp and received a quick…read moreresponse. Joanne took care of me in a flash.

I've always been curious about taking my clothes to a tailor/seamstress, as nothing ever really…read moreseems to fit me right. I'm a 29yo, 5'7" male and pretty skinny, so even slim fit clothes are often a little baggy. After a particularly frustrating shopping trip I ended up searching on yelp and found Joanne. After discussing my needs, I decided to bring Joanne several pairs of pants and shirts for alterations, which she had done in no time. I like to dress nice for work, and I know I'm going to look so much better with well fitting clothes. It was also extremely convenient because we live right around the corner from each other! Thanks again, Joanne!

I'm honestly amazed this boutique only has 3 stars (at the time of writing). I've been coming here…read morefor years and they always have amazing dresses at a fair enough price. I've never had any issues with any of the employees. I haven't been here in a while, but i always loved coming here because there were so many dresses to look at and try on.

Disappointed that they don't respect their hours. Drove 30 min on Sunday at 1:30 PM and they were…read moreclosed. Hours posted on the door site 3pm closing on Sundays.