I am what I think of as a'non-traditional' bride (43, never been married) and the idea of planning a wedding and choosing a dress/venue/accessories gives me a huge amount of anxiety. I grudgingly went with my mother and aunt to Heart to Heart with no appointment and no real clear vision of what I wanted. We got there just as Emily was finishing up with a scheduled bride and even though she was waiting for her lunch delivery she abandoned her break and spent at least 2 hours patting my hand, calming my anxieties and reassuring me that there was a dress out there for me somewhere. I must have tried on a dozen dresses and left feeling strong affinity for 2. I live out of town and have been looking online for other options I might like. I found something I was wild about but no one within a 2 hour radius could get it for me to try on. I emailed H2H and got a response in hours saying they could get it. I will definitely be back to try it on. I highly recommend these folks. They are great at what they do. read more

My daughter attempted to book her very first bridal appointment with Heart to Heart's sister store, Two Hearts Bridal, and made it clear from the beginning that she was not prepared to purchase a dress that day. This appointment was simply meant to be her first bridal shopping experience. Instead of being welcomed and guided through that milestone moment, she was essentially told by the owner, Sarah, that if she was not prepared to buy during that appointment, this should not be her first stop. Despite that disappointing start, my daughter ultimately found her dress at Heart to Heart SOLELY because of Amy and Madison. They treated her with kindness, compassion, patience, and professionalism throughout the process, and they deserve recognition for the way they handled her experience. What happened afterward, however, was completely unacceptable. My daughter originally posted anonymously on Facebook asking if her first bridal appointment experience was normal. She did not publicly discuss finances and did not disclose private details about her budget or personal situation. Sarah chose to publicly identify my daughter by name in the comments and also called out other anonymous commenters by name as well. She then proceeded to publicly discuss details about my daughter that were inaccurate and should have remained completely private and confidential. I understand that reviews and criticism come with the job. Not every customer interaction will be perfect. What matters is how concerns are handled afterward. Unfortunately, instead of responding professionally and privately, Sarah chose to respond publicly, defensively, and in a way that lacked professionalism and discretion. What is even more disappointing is that both my daughter and I gave multiple opportunities to resolve this privately by phone. Sarah has still never contacted me personally. Instead, another manager returned my call and explained that Sarah "does not contact customers." At this point, Sarah has also blocked my original review rather than addressing the concerns raised in it. Blocking criticism instead of taking accountability only reinforces the issue. Constructive criticism does not require defensiveness or public retaliation. Sometimes the appropriate response is accountability, professionalism, and a willingness to have an honest offline conversation before publicly discussing a customer's personal business inaccurately. Again, Amy and Madison were wonderful and are the sole reason my daughter walked away with any positive feelings from this experience. Their professionalism stood in stark contrast to the way this situation was handled afterward. read more

This is was my second time here with friends, helping them find their dress. The first time I visited, I would've given the shop three stars. My most recent experience there with a friend was a five star experience. The individual who helps you find your dress really is key, I forget the girl who helped us, but she was excellent. She listened to what we were looking for she helped stay with our budget. Absolutely great experience. read more

Heart to Heart Bride - Heart to Heart Bridal - Bridal Near Me - Webster, New York

Located in the cute village of Manchester. The bridal shop is buy off the rack. Upon entering remove your shoes to keep all the dresses and floors clean. Our appointment started off with Gabby asking my daughter about her venue and ceremony. Gab ya enthusiasm was great and you immediately felt beautiful in her presence and that she would do everything to make your day special and find the perfect dress for you. Our appointment was 2 hrs and it was the best experience that I have felt bridal shopping with my daughter. She found the perfect dress for her. My daughter was so happy with her experience. Gabby was patient, great listener and made sure you felt beautiful. Highly recommend this shop! read more

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My experience with Two Hearts Bridal was amazing. They are a store that focuses on the fit of your dress, and this was very important to me when looking for a dress. They had me select a handful of dresses in my size that I liked prior to my appointment. Then, they held a virtual consultation to see where I was at in terms of price, style, vibe, fit, etc. The combination of these two things made my appointment so quick and easy. I tried on 4 dresses total, and ended up falling in love with the second dress I chose (which happened to be a dress I chose online prior to my appointment.) My stylist, Gabby, was SUPER friendly and helpful. She saw what dress looked great on me, and selected a few similar style for me to try on. Overall, this was an empowering and fun experience when looking for a dress. It took a lot of stress off of me! I was able to take my dress home the same day - and it fits great! The price of my dress was right in line with my budget too. I love my dress, and I can't wait for my wedding. Thanks again! read more

I feel like medicine was extremely thorough. I had a zoom meeting with Madison to give her an idea of the style I was looking for. I found this to be extremely helpful. I was nervous the day I arrived at heart to heart. Madison made me feel comfortable and did not pressured to make any decisions on my first time trying wedding dresses. After listening to what I was looking for, Madison found me the most beautiful dress. read more

Heart to Heart Bride - Bridal Near Me - Webster, New York

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Madison was incredibly personable as she helped us choose the PERFECT Mother of the Bride dress for my mom! If you're looking for a positive experience with lots of confidence-boosting staff this is your place. I couldn't be happier with Heart to Heart! read more

I said yes! This boutique is absolutely amazing. Yoy walk in and it is so cozy and clean. They ask you to take your shoes off but there are slippers to borrow. The girls are so sweet and honest and caring. They heard and actually listened to everything I had to say about what dress I wanted. They let me try on whatever I wanted. The best part is they had samples in my size. I didn't need 100 clips to try and get an understanding of what I would look like. The setting is so intimate and comfortable. I never felt overwhelmed once. This place is truly amazing. read more

Heart to Heart Bride - Bridal Near Me - Webster, New York

This was a fantastic experience from start to finish. From the virtual consultation to the way my dress was packed, Two Hearts Bridal paid attention to detail. They were patient and listened and found me exactly what I was looking for. I dreaded having to go try on dresses and it was not only painless but fun and I didn't have to go anywhere else!! read more

I had a fantastic experience here. Our salesperson was so helpful and kind, I did not feel pressured or rushed at all, just relaxed and supported. The owner really went above and beyond to get the perfect dress for me. read more

I was not expecting to find my dress the day that I went. Bridget was amazing and knowledgeable and helped me through the entire process and gave me some tips on customizations that were unique to each dress I had on. Would recommend this place to anyone! It was validating to be able to take my dress home that day and not need to worry about going back to pick it up. They also let me know that I could come back with my dress for an appt specific to accessories (veil and belt) read more

I had a fanatic experience! I had been stressed about the idea of dress shopping and was overwhelmed imagining trying to find a dress I loved that fit me well and would fit within my budget. Starting with my consultation, Bridget made me feel at ease about the process and I finally started getting excited! During my appointment, she helped keep things moving smoothly but never rushed or pressured me. She did an amazing job explaining how alterations would change the look, and she chose options for me that really made me feel confident in everything I tried on. I really loved how she took control in the most helpful and supportive way possible. I am truly grateful for such a fun and easy experience! read more

Highly recommend this lovely shop to all future brides dress shopping! They have a wide selection, including styles, sizes and price ranges. We worked with Jenn. She was so helpful, and she picked out so many great styles that were exactly what the bride was describing. She also let us (bridesmaids) wander and select a few dresses we thought would be great for the bride. She was also just so charismatic and fun, and kept the group having a great time! The store was having a trunk show so we were able to find a dress on budget. Thanks to Jenn and Heart to Heart for proving such a wonderful experience and helping my friend find the perfect dress! read more

The absolute best dress shopping experience from start to finish. Jen was my consultant and can't say enough about how phenomenal she was! I went in with it being my 1st dress shop... little did I know it'd also be my last. Jen asked to see my Pinterest account so she could get a feel for the dresses I liked. A few, they actually had in store so she pulled a couple. She started me off with 5 dresses, the first being one I pinned but was also completely opposite to what I thought I wanted. I put that first dress on and I was done. I didn't want to take the dress off and knew it was "the dress". I still tried on a couple other dresses but ended up goon fright back to the first dress and ordered it right then and there with no regrets. Jen was unbelievably helpful and also made me feel very comfortable being in a new place and of course it can be rather uncomfortable having someone in the changing room with you. I recommend Heart to Heart to all of my friends who have gotten engaged and will continue to do so going forward!! Separately: Janice at their Manchester location did all of my alterations and my dress fit like a glove! read more

Heart to Heart Bride - First fitting! - Bridal Near Me - Webster, New York

Zoe was amazing!! She made my experience so fun! I loved that I was able to browse all the dresses on their Pinterest board before I even went to the store. I highly recommend read more

My experience was a while ago, but it still weighs on my mind and heart and so I am compelled to share this feedback. I had an appointment with Emily. It was my first time ever trying on dresses. She was very quick to put me in gowns after seeing just a couple pictures of what I like (not to mention I had plenty of other styles I liked). They were all very similar. Any professional should have been able to tell by my body language that I was not pleased with them. She kept asking "what gown would you be more excited for your fiancée to see you in, a or b?" Well, that's a really weird question to have to answer when the answer is neither. Also, I had to come out on the pedestal in each one and talk about it for ten minutes, which made the appointment so slow. I think i maybe only got in 6 gowns in 90 minutes. What I wanted was a seasoned professional to make recommendations of gowns that would flatter my figure and the adjectives I wanted to feel that day. I have a budget of 4k for a gown so I would think they should be able to find something amazing. What I got felt like the equivalent of a fast food drive through. I waited a long time to try on gowns and it should have been special. Instead I felt totally unheard, trying to be squeezed into a mold. Emily was also rather short with me a few times. The worst part is them actually talking you into buying a dress that you clearly don't like. If you look good in everything, and come in with a bunch of friends to giggle and coo at every dress, and have tastes that match the latest bridal instagram trends, I think this place would suit you just fine. They definitely cater to a younger crowd- they don't have an eye for making recommendations. If you're looking for a sophisticated gown outside of the generic mass-pleasing selection, trust me, you won't find it here. By contrast- I went to The Wedding Dress in geneseo the next day. The consultant (an older gal) showed me exactly what would look good on me, and we powered through 7 gowns in 25 minutes- and every.single.one. was better than ANYTHING Emily pulled at Heart to Heart. I found my gown there ! read more

If you are looking for lace...this place is for you. This place is inundated with the trendy lace wedding gowns. Sooo much laaaaaace. Very large store that mostly caters to the bride. Very little options for bridesmaids/wedding party. At least that was my experience on my mid-fall 2015 visit. I can't tell you if they were phasing out the current selections and waiting for 2016 inventory...because we weren't given any more information. So my advise goes directly to the brides. This place is worth checking out for your dress -- not so much the wedding party or the Moms. Sad to admit, but the lack of dresses drives people to go to David's Bridal. read more

I had such a wonderful experience at Heart to Heart with Amber as my stylist! I love that all of the dresses in the store are on Pinterest so it made it super easy to look over and pick some of the ones I was interested in trying on! Before my appointment, I sent my list to my stylist and she had my picks already pulled for me when I walked in! I also love how unique, high-quality yet reasonable their private collection is! I'm excited to say after 6 dress appointments all over upstate NY I found "the one" at Heart to Heart! read more

I had a wonderful experience trying on wedding gowns at Heart to Heart. I went on a Saturday afternoon with my mom and future mother-in-law. We worked with Ashley. She asked pertinent questions at the beginning of the appointment and walked me through the dresses to figure out what I liked and didn't, pulling some dresses that I asked for outright and others that she thought I might like based on our conversation. Ashley helped me in and out of all the dresses, including clipping them appropriately. In the middle of the appointment, the power went out--and the whole store went on chugging no problem! It even made it kind of fun--myself and the other brides ended up having to interact more than usual as we shared the natural light by the windows and every bride, guest, and staff member was pleasant. Ashley answered all of our questions and was very helpful in guiding my decision. She was honest about the fit of each dress and brought over veils as well as bridesmaid dresses to help me get the "full effect" without me even asking. I really appreciated her help and can't wait to go back with my maid of honor in a month! read more

I came here the other day with some friends and her family members. My best friend had her heart set on coming here because she liked the dresses offered. I am thinking we should have gone to the main location in Manchester and I would suggest that if anyone wants a dress with this company you go to the Manchester location to begin with. I knew from the beginning that I would have to take my shoes off and I came armed with a pair of slippers. This is a good rule of thumb no matter what time of year you go wedding dress shopping... the dresses are white, dirt is not. I also knew that there is no food or drink... again, this is pretty much obvious but it wasn't to some people. We knew that someone would have to go into the dressing room and we were all fine with that. What I didn't know was that basically we would be doing ALL of the work. When I got there the bride to be already pulled a bunch of dresses to try on so we started right away. Like I said, I knew that we would have to do the dressing however, I expected that once my friend came out of the dressing room with a gown on a staff member would come to us see how the clips were put on the dress, see if the dress needed to be clipped, pull out the train to view it, and ask the bride questions about what she did and did not like so we can move forward and get closer to something the bride would want, suggest a veil with a dress she really liked. Unfortunately, that did not happen. The staff members randomly and rarely appeared. I felt like I was the consultant asking all the questions to get us to where we needed to be. Then if we had questions that we needed to ask staff, no one could politely call them out of wherever they were because they never introduced themselves to all of us and I had no idea what their names were. There are 3 fitting rooms and 2 staff members. I think it would have been better if 1 staff member handled the fitting room on its own and another staff member handled the set of 2 fitting rooms so this way customers could get a little more attention. That is seriously my biggest issue, we received no attention. I don't expect a ton of staff and I don't want to feel bombarded, but I don't want to feel like I am inconveniencing someone by wanting them to be an actual bridal consultant in a bridal store. I will never recommend people to this location, I would suggest go to the larger facility, maybe you will get the attention you need. If you want to do that whole thing on your own, then this is the place to go. read more

Huge variety of dresses at a great price range, very knowledgeable attendants who still manage to make brides feel special even with all that's going on in the world. Will deff recommend to all my friends! read more

Heart to Heart was everything I hope my bridal dress shop would be. They were friendly, helpful, and fun. The building smelled like gardenias and we had the entire place to ourselves. They had every beautiful dress you could imagine and the experience was literally PERFECT. I also said "Yes" to the dress! I highly recommend this place to any bride looking for a fun, relaxing, and wonderful dress shopping experience, especially if you get to work with Cassandra! read more

I had such an amazing experience at Heart to Heart, trying on dresses with Courtney! She was phenomenal and so patient, because I came in for my appointment with no idea about what type of dress I wanted! She made some great recommendations for me. I would recommend anyone to work with her! read more

So happy I bought my dress and veil here. So many people have told me that I have the most beautiful dress they have ever seen and the price was unbeatable! The allure capture dress C15 is gorgeous. I love that Sarah has a pintrest for her heart to heart bridal stores so you can already see the dresses she has available and save the ones you want to try on in pintrest before visiting her store. I tried dresses on at 6 stores before buying mine here. Her organization of her pintrest and website, gorgeous selection of dresses to choose from and great pricing are why I said yes to the dress at heart to heart bridal. I recommend this store to anyone! I'm a Brooklynite living in Germany and this was by far the best shop I'd been to after shopping oversees and in many different cities! read more

This place has a wonderful selection of beautiful gowns. We got very lucky on a Sunday afternoon when we stopped in without an appointment. My niece was in town and just starting to look at dresses....we found Emily there at a quiet moment and she was just wonderful to my sister, niece and I. Very knowledgeable, informative and patient. She made this a truly memorable and happy experience for all of us. Highly recommend! read more

This is a nice shop located in Webster. We caught them in the middle of their move to their new space, but the store was still very presentable. I appreciated that they sent an email after the appointment was made, and the details they provided are very accurate. They do ask that you have a person from your group assist with trying on the dresses, the staff there does not help you (they will clip if needed). I feel that this can take away from the experience for the people that you are bringing there with you. Instead of my mom being able to sit and see the dresses on me, she was helping me in and out of dresses, zipping and unzipping and putting dresses back on hangers. I think if I hadn't been to two other stores that provided such outstanding customer service I might have been more receptive to Heart to Heart's style. I understand that they are a small shop, however, so were each of the other two places I visited. Heart to Heart's style just isn't for me and I decided not to purchase a bridal gown there. read more

Sarah was amazing to work with! I'm so glad I made an appointment at Heart to Heart. This boutique is charming and has a great collection.

I found my perfect dress here and the staff was fantastic. I felt comfortable from the moment I walked in. They were also extremely accommodating to my last minute appointment. Lastly, the prices were great too. read more

Amazing bridal shop! Found my my dream wedding dress and had a great experience from start to finish. When I did my first fitting I had heels, at my final fitting I had switched to flats.....they fixed the length and I was able to pick up the very next day! Thanks so much!! read more

I would definitely not recommend this place, mistake after mistake and the manager Sarah is full of excuses and actually laughed at one point in the conversation and when I pointed that out she said it was an uncomfortable situation for her and she didn't know what to say, probably shouldn't be a manager if this is your response to a frustrated customer. My daughters dress came in missing a button so we had to leave it there so they could order and have fixed but don't worry they promptly asked for the remaining balance to be paid which we did even though we were leaving without a dress. No phone call follow up as promised so I had to reach out over a week late, again another excuse of miscommunication. Now today my daughter receives an email that the veil we ordered came in wrong but don't worry Sarah didn't take ownership of that either - she blamed the manufacturer. Terrible experience and unprofessional attitude. What should have been a great experience has been nothing but a headache!!! read more

For anyone who feels nervous about dress shopping, this is the store for you! The staff were so friendly, knowledgeable and creative. In fact, staff pulled dresses for me and I found a winner! From picking out the dress to the fittings, I highly recommend this store to all brides! Amazing experience! read more

Don't expect any service after the sale at Heart to Heart Bridal. My daughter was provided wonderful service during our scheduled session. The staff selected a number of gowns in a variety of styles, and it was a great experience. Sometime later, my daughter went back alone to purchase one of the gowns she tried on. This gown truly fit her like a glove. She put it on again there. She has a lovely, slim, figure, but the dress was a TEENY bit tight across the hips, however it did fit perfectly at shoulders, bust, waist, everywhere else. Unfortunately, the sales clerk told her, due to the very minor snug fit in the hips only, she should order one size up. So she did. When the dress came in, she went back and tried it on - alone again! It was a terrible fit - no surprise, it was an 8 not the 6 that fit! The shoulders were too big, the bust and waist loose. It looked like a different dress! So she burst into tears as her wedding was only a couple months away. The clerks were busy with another customer, so to "get rid of her" they allowed her to take the sample size 6 she tried on weeks ago, and she left them the brand new dress she just purchased! Luckily, the sample was is very good condition, but seriously!! After she told me all that, I called to complain about the fact that they had convinced her to order the wrong size , and to find out how to get the minimal tailoring done (shorten, bustle, etc) on the "sample". The girl I spoke to was smug and frankly rude. She INSISTED they had done nothing wrong by convincing my daughter to order the larger size, then she proceeds to tell me that I should just call a tailor to have it shortened! ...Then, as an afterthought, "Oh, you could call the Macedon store as they handle all the alterations." So next I called their Macedon store - twice - and no one called me back!! I did find a great little tailor that let out the hips (less than 1 inch total) , shortened the dress, and did a clever outside bustle. In the end, my daughter looked beautiful and the dress fit perfectly. So, yes, you can get a lot of help picking out a very expensive gown at Heart to Heart, and then NO help to have it fit properly!! Buyer beware!! read more

I had an absolutely fantastic experience shopping for my wedding dress at Heart to Heart Bridal in Webster. Even though the store was busy, my appointment started on time and there was enough space to accommodate my party of four; everything ran so smoothly. Daria was totally focused on making my experience one to remember; she introduced herself to everyone and felt like part of our family by the time the appointment was over! She listened to what I thought I wanted but also made suggestions that were perfect. It's obvious she has a true talent for this business! She made me feel SO comfortable and excited about the process. It's a bit overwhelming the first time trying on, but Daria and the other assistants were very complimentary and patient. I had appointments at two bridal shops the same day, and my experience at Heart to Heart far outweighed my experience at the other salon. I ended up calling Heart to Heart back after my second appointment to make a follow-up with them to try on my two final dresses. I purchased the perfect dress at Heart to Heart for $300 less than the exact same dress at the other salon. I'd HIGHLY recommend Heart to Heart to any bride-to-be; you'll be treated to an experience you'll never forget! read more

Obsessed! I almost wish I didn't pick out my perfect dress so soon. I want to go back and try them all on. They are beautiful and affordable. Sarah the manager was such a joy to work with! She listened and picked out just the right style and variety for me. They made it easy to say yes to the dress! read more

After hearing from several brides about their wonderful experiences with Heart to Heart, I decided to check it out myself. I must admit that I was not a typical bride. I am not someone who likes to have the spotlight on them so the idea of trying on dresses in front of a large group of people was a little overwhelming. The store is on the smaller side but that worked for me. We didn't have to spend a ton of time combing through the racks because the selection was smaller but every dress was beautiful. You can tell that Sarah is very selective about what dresses she brings into her store. The atmosphere is very relaxed and put me at ease. The staff is there if you need help but aren't constantly hovering over you or pressuring you into a sale. I found my dress, placed the order and was pleasantly surprised when it arrived early! It needed minor alterations which they offer for free at their Manchester location. I was very pleased with the entire experience and have recommended them to several friends. read more

Everyone here was amazing the day I found my wedding dress! All of the ladies were so helpful. I am so happy I went here first!

I cannot say enough about Heart to Heart Bridal and Sarah the Manager there. I went there as my first pick of bridal shops after getting engaged after driving past the dresses in the window for years. Sarah was absolutely wonderful to work with. She was beyond patient and I did not feel rushed or pushed into anything at all!! I ended up leaving after trying on about 20 dresses and going to look at a few venues and then returning a few hours later and buying my dream dress. I have been in other bridal shops as a bridesmaid and I will tell anyone I know, make Heart to Heart your one and only stop and you won't regret it! read more

Let me start off by saying that I am from the Buffalo area, had already bought my wedding dress and bridesmaids dresses...or so I thought. Two of my bridesmaids had ordered their dresses online from a vendor who was once reputable and then became a scam website taking payments without fulfilling orders, answering phones and now refunding payments. Barely two weeks before my wedding, when we finally realized that they would not be receiving their dresses in time, I started making phone calls to all the bridal shops within 100 miles of both Buffalo & Syracuse. Heart 2 Heart was the only bridal shop to go above and beyond and help me last minute to get my girls their dresses. They reached out to the actual dress company themselves, seeing what was available in style, color and size and was ready to ship out immediately. They overnighted the dresses, were kind enough to give us a discount for the horrible experience we had went through, which was completely unrelated to them. Sarah was especially understanding, helpful, professional and kind. If this is how they go above and beyond for a last minute customer over an hour away, I can only imagine how wonderful a bridal experience would be. read more

I went to visit this location and the Webster one. Janice the owner was awesome! She helped my family and me pick out multiple dresses and gave such great advice. She also tailored my dress to perfection. I highly recommend them for their selection, honesty and experience. read more

Heart to Heart was such an amazing experience! I went there this weekend with two of my best friends looking for a wedding dress for both. Sarah and her girls were beyond helpful and made our experience so fun!! One of my friends said "yes to the dress" and the other one now knows the style and look that she is going for thanks to all the time they took with us! We will def be going back! read more