Not happy with the service at the Outboard Shop.
I am sorry to say I am not happy with the service at your Outboard Shop. In July of 2012 was my 37th trip sailing to Catalina and the over all service from the Harbor Department, Harbor Reef, General Store and other amenities has always been great. I have been sailing to Two Harbors for the last 10 years, and this is the first time I decided to let your Outboard Shop work on my dinghy outboard, a 4hp 2001 Yamaha. I was reluctant to take it in to your shop because I knew it would be expensive, but I did not have the abilities to service the motor on my boat and I wanted to enjoy my dinghy while on my vacation.
I took it in to your shop and told Wayne & Ken that I thought it was the fuel pump, but they assured me that the carburetor just needed to be serviced and gave me an estimate of $160. I thought that was a pretty steep price and told them I would think about it. Well after about an hour I made the decision to take it in for service. Well it took the better part of the day to get it repaired, and when I finally did get it back, Wayne & Ken said it looked like it was the fuel pump, because after they worked on it was running worse than when I brought it in. They told me that they did not carry parts for Yamaha's and that I should have bought a Honda or a Mercury, Oh Brother I thought. They told me that Avalon carried the parts and I asked if some one in Avalon could put it on one of the Ferry's that go between Avalon and Two Harbors and they just said no. They also were trying to pitch me the "West End Cruising Club" deal and said I wouldn't need a dinghy because I could get the shore boat advantage with the "West End Cruising Club" deal.
I reluctantly took the motor and paid my bill of 149.19. I got back to my boat and said to myself, this is not right. What did I just pay $149.19. for, a motor that runs worse than when I took it in? So I called Wayne and he told me that out of the kindness of his heart, if I brought it back in at 8am the next day he would try to rebuild the fuel pump. Well I went back the next day and dragged the motor back up to the shop. Left it there all day, when I finally was able to pick it up Wayne told me he had not even tried to service the fuel pump. Once again, the motor was still not running right (even worse). Both Wayne & Ken, told me repeatedly that I should have known that they only service and carry parts for Honda's and Mercury's and I should have known that and owned one. They also recommended that I buy a motor from them.
If Two Harbors is going to provide a Outboard shop service, I don't understand why they would not carry parts for all major manufactures of outboards. Wayne also told me at the beginning, that he doubted that it was the fuel pump that the motor would not run at all, even at idle, but it did run at idle.
I have been sailing to Two Harbors for many years now and I have a lot of sailing and boating friends, as well as being on the Steering Committee for the Ericson Yacht Owner's Association and I promise you that I will not be recommending they ever even consider using Two Harbors Enterprises, INC. Outboard Shop. I feel that I just flushed 149.19 down the toilet and now I still need to have my Yamaha outboard serviced.
Regards
Jefferson Asbury
Sailing Vessel "Pride Of Cucamonga" CF 1310 FF read more