I just received extraordinary service at Master Tech today. I'm heading out on a roadtrip, and…read moreneeded to make sure my Rav4 Hybrid is road-worthy. Not only did Amy and Annie do everything possible to get me in and out before my ETD, they were both warm and funny and authentically welcoming. Ari and his team are knowledgeable, skillful, and compassionate. While handling my tune up they found and resolved many issues for me, and alerted me to additional issues that might wait until after I return. Ari took the time to go over in detail, with both photos and drawings, everything that they discovered, and how they fixed the most pressing problems. They even popped my rear bumper back into shape where someone had caught the edge. Ari was keenly present and patient while reporting his findings. He answered all my questions and made helpful suggestions regarding what might be the next priortiy to address when I am ready. I walked away smiling, feeling like I received so much for a super reasonable final bill. I am beyond impressed. I feel 100% safe driving across the desert and beyond, and am looking forward to the next time I visit Master Tech. The integrity and caring are truly heartening. I've found my forever mechanic.

I originally went to the Master Tech garage on the advice of a friend of mine that started working…read morefor Ari. He told me that Ari was really thorough. Little did i know that Ari thoroughly ripped me off. He initially told me via text that my bill for the work would be $1100 plus tax but when i arrived to collect my vehicle, the price was more: $1587.51 Ari explained that my van needed new software for the electric engine and of course Chryslar charged for the software but having called the dealership after, I learned that Chryslar didn't charge anything for new software, Ari charged me $495 for software and charged me for labor (an hour) which normally takes 15-20 seconds to upload. He told me that he had to replace the electrical harness to replace the broken hood latch switch. If I had the foresight to order the hood light switch on Amazon, it would have cost $35.00, Ari charged me $225.00 for this item. After paying for service, I noticed that even though supposedly doing a overall performance check, ($75) they didn't bother to air up one of my tires, leaving me in a lurch and having to get it done somewhere else. At the performance review, Ari explained the repairs still needed on my vehicle, these included two new tires, a tuneup, allignment, replacing the spark plugs and other maintenance stuff. Of course, Ari and his technicians could do all of these repairs. He said that spark plugs would cost $400. When I looked them up on Amazon, they were priced at $99.00. I won't take him up on his offer to do the work on my vehicle. Thank goodness, I didn't make another appointment with Ari! Don't read any of the positive reviews, they were written by owner Ari. If you notice, the positive reviews are only a paragraph in length, whereas the negative ones are longer to include all of the complaints. I noticed advertisements for Master Tech in our local newspaper. How many mechanics need to advertise their services? Only the ones that have alienated previous clients, only the ones that are beginning to see their over charging finally costing them their reputations. Santa Fe is a "word of mouth" town, Ari 's karma is finally catching up to him and unfortunately, to the rest of the technicians that work at his garage. I told my friend that he needs to find another job. Even though I had to pay through the teeth, and I felt like I had been scammed, the garage fixed my car. It really was a win/win.

Beautiful, gated RV resort overlooking Santa Fe with spacious, fairly-level drive-throughs,…read moreconcrete patio areas next to each pad, and full hook-ups. We stayed there 4 nights with perfect weather; easy to get around downtown. A bonus were the gorgeous sunsets from the hilltop overlooking Santa Fe. There were helpful attendants; very clean bathrooms, & multiple separate shower stalls. Also a nice laundry room. We will most definitely stay there if we ever go back through Santa Fe.

This is the worst RV repair shop I have ever dealt with. I dropped off my RV in early October and…read morethey called me the week before Thanksgiving to tell me there was a bad smell inside so they didn't do any of the work I requested. It took them 6 weeks to tell me that! Then when I got down there, they told me they lost all their technicians and couldn't do the work. Nothing about the smell. Liars! Of course, winterizing was supposed to be done. Did they do that? No! Now I am having to get the winterizing done someplace else. If there is any damage, I will be suing them in small claims court. DO NOT TRUST THESE PEOPLE!! They are lying idiots!

I brought my RV to Hal Burns after having a bad experience somewhere else. I am so happy that I…read moredid! They were able to fix all the items on my to-do list in 3 days time. They were professional and extremely helpful. When I had trouble disconnecting my fifth wheel, one of the gentleman helped me and then also greased it for me when I left. The technician who fixed the items walked me through how to winterize it and he did a great job on the icky refrig! Paco, I want to thank you individually. As a woman RVer, you treated me with the utmost respect. You were so helpful and I just really appreciate you! You guys are my RV shop for life.

Unsatisfactory work. 4 work orders. Stabilizer repair- sold us a replacement control module. On…read morethe trip following the replacement they didn't work. In actuality the hydrologic lines needed to be replaced. $800 down the drain. Winterizing service- couldn't figure out flood in bathroom. They didn't drain the toilet sprayer it cracked. Had to replace on our trip. Oil change and check up - supposedly checked tire pressure. Again on the trip following that, we stopped to check on a lug nut cover. They saw the passenger front tire had threads showing. So we had to spend 2 extra nights, Friday till Monday. Had to order the tires. De-winterize- couldn't figure out why no hot water. Again on a trip. Had to call them, they forgot to reopen the bypass valve on the water heater. Very unprofessional and they have high prices. Would not recommend them.

Three times I've had small collision events handled by Custom Craft…read more They are the best I've experienced in this industry. Andy Vigil took the ball and ran with it. Great initial assessment, great follow up and the jobs done right on time. Do not hesitate to call Custom Craft.

Shady quote(s). Changed per different contact there. Over priced! Three of us went at different…read moretimes with same size car but quotes varied drastically. Shady

*********** They…read morekeep refining their operation, and foster a community through online presence, online and in-person communication. Nice to see such a well run business. Worth the drive from Albuquerque to Santa Fe ... Wishing them well in 2023 and beyond.

I was a traveler from Northern California in Santa Fe enroute to Tucson, AZ…read more I had a problem with my chain which needed to be adjusted or replaced. Given the short duration of my stay in Santa Fe, I opted for a chain adjustment. OCD took on the task without a prior appointment on my part and Marc and his team of technicians took care of the task right away. I appreciate the time taken to resolve my issue and also appreciate Marc providing me a reference to a place in Tucson (On Any Moto) where I could take care of a chain replacement (which I did).

these guys are the best! found the issue right away and fixed the problem! I was totally…read morefrustrated with money spent elsewhere without resolution! here they are honest and reliable!

Automotive Resources. This shop is AAA approved with a 10% discount. Anthony, service manager is…read morethe best in explaining what needs to be done on my 2002 Boxster S. no surprises. Highly recommended shop. Jim B., Santa Fe.

This review commends Lexus of Santa Fe for their sales team. We just bought a NX450h+ (hybrid…read moreelectric) and the assistance from Chris Ortega (Client Advisor) was great. Even though there was an expected wait for the custom-built car to arrive from the factory, when it arrived Chris worked hard to get it to us promptly. He brokered a very fair trade-in for our old car and offered us attractive financing options, including a special lease that saved us $7,500! We couldn't be happier.

Latisha is wonderful to work with. No one likes to have car issues but she made my service…read moreexperience better. She was very detailed and informative while my Jeep was in for repairs. She was accommodating and extremely helpful.

Great? You bet! I have had the misfortune of 3 fender benders, two on Lexus RX in pics shown and…read moreone of my wife's Lexus IS. I have never seen better paint matches. I defy anyone to tell me where the new paint is, and in fact I just brought my RX home from there and it looks as good as it did the day I bought it new. And clean inside and out. These folks are magicians, and they are honest magicians. I will never go anywhere other than Mastercraft Collision Center. And they are really great people to do business with.

Mastercraft Collision Center provides exceptional service. We received an estimate in one day and…read moreour SUV was fixed within two weeks. Alan and his staff are top notch. We highly recommend them!