Cancel

    Open app

    Search

    Twinbrook Resorts

    3.7 (14 reviews)
    ModerateHotels

    Twinbrook Resorts Photos

    You might also consider

    Recommended Reviews - Twinbrook Resorts

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Receipt for stay
    Emily G.

    Don't stay here. Find another place, there are plenty in Maggie Valley. Absolutely appalling guest service. We paid $400 to stay here for 2 nights and it was the dustiest place I've ever stayed in, cabin or otherwise. Every horizontal surface in the place had a layer of dust on it. There were fingerprints in the dust throughout the cabin when we arrived. Easily could have been wiped away by housekeeping if they had bothered. There were cobwebs in every window, both inside and out. By the time we left both of our allergies had flared up from staying in such a dirty place. There was dog food on the floor from a previous occupant that hadn't been vacuumed up. There was no dishwasher and only 3 pieces of each cutlery so we had to stand at the sink and do dishes every time we ate. Especially during a pandemic dishes need to be sterilized between guests. The toaster was from the 1970s and was a fire hazard, I'm not exaggerating- it almost caught on fire when I used it. The stopper in the spa tub did not work like it should when we tried to use it the first night. I called the office about the tub and the excessive amounts of dust throughout the cabin. The owner said he was "surprised by all my complaints", and offered nothing to improve our experience other than to send the maintenance man to look at the tub. We still had 24 hours of our stay remaining at this time, there was plenty of opportunity for him to change our experience into a positive one. The maintenance man came by and showed us that the tub stopper would work to hold water. But, it did not work as it should have. It was supposed to be a stopper that is affixed to the tub that you spin to open and close, but it was sitting on the side of the tub when we arrived. Then told us that the cabin was dusty because he had "cleaned out the fireplace" the day before. Cobwebs don't appear from cleaning out a fireplace. Dog food isn't on the floor because you cleaned the fireplace. He then informed me that I didn't need to leave the recommended $10 housekeeping tip. The housekeeping tip was highlighted on our check-in paperwork and also directly referred to at check-in. I have never stayed anywhere that pushed a housekeeping tip like that. He told me that the tip was encouraged because they don't charge a facility fee on top of their regular rates, but $200/night to stay in a small cabin in Maggie Valley is already steep. When we checked out I told the owner again that I was dissatisfied with our stay. He said that he "wouldn't be having us back because we just don't get complaints like this". So rather than take my feedback (given politely each time) to improve his facility, he told me that we were not welcome back. He never once apologized or tried to improve our experience in any way. Neither my fiancé or I have ever been asked not to return anywhere in our lives. We were polite to cabin staff during our interactions both on the phone and in person. We checked in and out on time and were respectful of the cabin and grounds throughout our stay. We cleaned every dish and took out the trash when we left. So please, do yourself a favor and book your stay somewhere else!

    Cabin number 3

    See all

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jay J.
    37
    64
    9

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ryan N.
    11
    5
    13

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom C.
    1
    23
    12

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Twinbrook Resorts

    You might also consider

    Verify this business for free

    People searched for Hotels 1,024 times last month within 15 miles of this business.

    Verify this business

    The Swag

    The Swag

    (40 reviews)

    $$$$

    I remember telling my wife the last time we were here that if I could build my dream cabin-it would…read morebe the Balsam here at the lovely and cozy Swag. Two bathrooms, two steam showers, sauna, living room with fireplace, outdoor balcony with fireplace and shower, and it's right across the fence from our nations most popular park-Great Smokey Mountains National Park. We walked right out our door to hike. Nearby trials take you to waterfalls, waterwheels, and the spectacular panoramics from atop Gooseberry Knob or Hemphill Bald. We returned from one of our hikes just in time for the Swag's stellar bbq picnic. That leads nicely to the food and service which is as good as it comes-and frankly what you can expect from a Relais and Chateau. Tables with your names for breakfast and dinner, nightly bites during happy hour, and even lunches to go for your adventures. Which, for us even included horseback riding at the nearby stables. Naturally, they were waiting for us when our ride ended in one of their electric fleet of Volvos to whisk us back up the windy road into a vacation of our dreams!

    We have just enjoyed a wonderful fifth annual July visit to The Swag to celebrate our 56th wedding…read moreanniversary. The Swag is a premier lodge nestled on a mountainside in the Smoky Mountains high over Waynesville NC. It offers spectacular views, immediate access to the Great Smoky Mountain National Park by simply walking through a gap in the fence outside the main lodge, fine dining, pickleball courts, a spa, and a small gym and pool. An expert naturalist is often in residence and conducts a variety of activities, including organized hikes, talks about wildlife (bears, coyotes, bioluminescence and other interesting aspects of the natural world).  Other activities include a presentation on coffee making by their barista and wine tasting sessions. But if all you want to do is just have a wonderful place to  relax and enjoy being in the great outdoors, The Swag is one of the best places you can go. The Swag is a Relais and Chateaux resort so accommodations are excellent and range from a comfortable, well furnished bedroom for two to a cabin suitable for an entire family. À la carte breakfasts, packaged lunches (including backpacks and water bottles if needed), and four-course dinners are included in the daily rates. The lunch and dinner menus change daily, but dinner entree choices typically include beef, seafood, poultry and vegetarian options. On Wednesdays and Saturdays there is a mountain top lunch picnic with abundant food. Thursday evening is barbecue night. Food at The Swag is locally sourced and quality standards are exceptionally high.  Service at The Swag is truly exceptional. Every employee is focused on making sure all of your needs are met. The kitchen tries to accommodate any special requests. Much of the resort's clientele return year after year, and guests are automatically offered a return reservation for the same time and accommodation next year at the time of checkout. This is great for established clients and has allowed The Swag to build a large band of loyal followers, including us, but this does make it harder for first-timers to get a reservation for a time and accommodation they would like. My advice is just keep trying!  We got our first reservation after many tries when someone cancelled while we were on the phone with the lodge trying to get one. Tradition means a lot at The Swag, and that is a good thing. My only suggestion to them is to consider adding an à la carte section to the dinner menu as many other fine dining establishments do. It would give the kitchen more opportunity to try out dishes before adding them to the prix fixe choices and allow guests who may not want a full four course dinner every night an alternative. I realize that this would complicate the traditional pricing scheme, but that should be manageable.

    Twinbrook Resorts - hotels - Updated August 2026

    Loading...
    Loading...
    Loading...