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    Twinbrook Resorts

    3.7 (14 reviews)
    ModerateHotels

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    Emily G.

    Don't stay here. Find another place, there are plenty in Maggie Valley. Absolutely appalling guest service. We paid $400 to stay here for 2 nights and it was the dustiest place I've ever stayed in, cabin or otherwise. Every horizontal surface in the place had a layer of dust on it. There were fingerprints in the dust throughout the cabin when we arrived. Easily could have been wiped away by housekeeping if they had bothered. There were cobwebs in every window, both inside and out. By the time we left both of our allergies had flared up from staying in such a dirty place. There was dog food on the floor from a previous occupant that hadn't been vacuumed up. There was no dishwasher and only 3 pieces of each cutlery so we had to stand at the sink and do dishes every time we ate. Especially during a pandemic dishes need to be sterilized between guests. The toaster was from the 1970s and was a fire hazard, I'm not exaggerating- it almost caught on fire when I used it. The stopper in the spa tub did not work like it should when we tried to use it the first night. I called the office about the tub and the excessive amounts of dust throughout the cabin. The owner said he was "surprised by all my complaints", and offered nothing to improve our experience other than to send the maintenance man to look at the tub. We still had 24 hours of our stay remaining at this time, there was plenty of opportunity for him to change our experience into a positive one. The maintenance man came by and showed us that the tub stopper would work to hold water. But, it did not work as it should have. It was supposed to be a stopper that is affixed to the tub that you spin to open and close, but it was sitting on the side of the tub when we arrived. Then told us that the cabin was dusty because he had "cleaned out the fireplace" the day before. Cobwebs don't appear from cleaning out a fireplace. Dog food isn't on the floor because you cleaned the fireplace. He then informed me that I didn't need to leave the recommended $10 housekeeping tip. The housekeeping tip was highlighted on our check-in paperwork and also directly referred to at check-in. I have never stayed anywhere that pushed a housekeeping tip like that. He told me that the tip was encouraged because they don't charge a facility fee on top of their regular rates, but $200/night to stay in a small cabin in Maggie Valley is already steep. When we checked out I told the owner again that I was dissatisfied with our stay. He said that he "wouldn't be having us back because we just don't get complaints like this". So rather than take my feedback (given politely each time) to improve his facility, he told me that we were not welcome back. He never once apologized or tried to improve our experience in any way. Neither my fiancé or I have ever been asked not to return anywhere in our lives. We were polite to cabin staff during our interactions both on the phone and in person. We checked in and out on time and were respectful of the cabin and grounds throughout our stay. We cleaned every dish and took out the trash when we left. So please, do yourself a favor and book your stay somewhere else!

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    Route 19 Inn - Outside pavillion & grilling area

    Route 19 Inn

    (9 reviews)

    We were very pleased with our stay (facilities clean and maintained , staff accommodating and…read morefriendly & location is beautiful and quiet/secluded compared to other motels on strip). Stayed September 22-26, 2025 and had last minute surprise visit from nearby relatives and they graciously took care that they had a room. We would recommend to all.

    The retro look and feel is very fun. I needed a place that my 35 lb dog was able to stay with me…read more There are restrictions for pets here & I had to pay a $50 Cleaning fee along with the cost of the room. ( so it is pet-friendly to a certain degree) The office was closed at check in but I had instructions on how to get situated. Also this time right before Fall sets in isn't too busy in the area. That will change soon now that October is here. The room I got was a "deluxe" king . It had plenty of room for my dog & I . The bed is really cool & looks like it was original . Along with the bed there's a cool retro mini fridge & microwave inside the room. There was a table with a set of chairs plus one smaller sized accent-type chair . The bathroom was so cool with the retro tile. It was a little small but not difficult to get around in. I love the retro look & feel of this place so much is why I gave it five stars. I definitely want to visit again to use the swimming pool, fire pit & outdoor grilling area. These areas are common areas. My room wasn't creekside but those rooms looked amazing. They aren't private because they are pointing out towards the common areas but they looked peaceful. The only minor things I would change is : 1- there needs to be maybe a desk or dresser type area in the room I had. Not really a spot to sit & do work or lay out items for getting ready 2- was unsure about getting ice because there was nothing in the room's information binder about it. I did locate it near the office though. It's minor times but there's always room for improvement right? I'm really looking forward to going back!

    Twinbrook Resorts - hotels - Updated May 2026

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