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Rockville, MD

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Twinbrook Laundromat

4.8 (18 reviews)

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Laundry day
Leila D.

First time here and the associates were patient and helpful with me to get me all situated and understanding their system. Came on a day not too busy so was able to use a few machines to get it done. Thank you all for your help. I also thought it was nice and clean and you can buy detergent. Overall good experience.

Washer Panel - Hot/Medium/Cold/Comforter settings by knob (outside picture) and Heavy Soil, Extra Rinse settings

A relative lives in a different town and wanted to wash their comforter. Their machines aren't really large enough for it. We visited three nearby laundromats and they were either not as clean as could be or felt unsafe. So I said I'd take care of it back home. I have a laundromat a few blocks away but I've never used it. When I got there I saw that it had recently gone out of business. Had to turn to Yelp to find one. This place was not your typical Laundromat. It is very clean and bright. The woman (Cindy) who was working there when I visited was friendly and helpful. (She gets 6 Stars!) It is in what seems to be a safe neighborhood. Though, I was there in the afternoon so don't know how it is at night. There are many machines and I was impressed that there are 5 sizes of washers to choose from. The prices are clearly displayed on each machine. And on the wall by the card machine. For those of you who don't go to the laundromat often, here are some tips as to how things work at this one: On your way in, grab a rolling laundry basket if you need one. These looked almost brand new and seemed to be solidly constructed. First, buy a laundry card for $1 from the machine to the left of the attendant. I think you may have to use cash for this. Using the same machine, add value to the card. You can use a credit card if adding $10+. Use cash if adding less than $10. The washers have a multi selection knob and a couple buttons. And a couple displays that make it easier. There is a comforter selection so I chose that. On top of each machine is a set of four cups for detergent (liquid/powder/main wash/pre-wash), softener, bleach. I'm not sure how to use both bleach and liquid detergent in the main wash so ask. Anyway, read carefully so that you pour the correct item in the right cup. Note that there is a step stool around to make it easier to reach the top of the taller machines. Your purchase of a wash cycle includes 24 minutes of drying. This is linked to the laundry card you used for the washer. Note that when buying drying time, it is sold in increments of 8 minutes. Therefore 24 minutes is three drying periods. Set the dryer temperature before inserting card and check it before pressing start. Once started, I could no longer adjust the temperature. To use your free drying minutes, after you have set the temperature for the dryer and closed the door, insert your card and remove it. That will add 8 minutes. Do this two more times and you will have 24 minutes. I used the free 24 minutes before adding any more time and my comforter was completely dry so I didn't need to purchase any more drying time. However, my drying was done on the default high temperature, which I didn't intend to do. See note above. All in all, I paid $1 for the card, which I can use whenever I go back, and I paid $9.59 (65 pound washer plus Comforter setting plus heavy soil plus extra rinse). I didn't need to pay any extra for drying. Seems like it did a good job and so much cheaper than taking it to the cleaners. Oh, I think that there's also an option to have the attendant do your wash. Didn't catch how much that costs. I think that this is the most positive review I've ever written on Yelp. Who would have known it would be for a laundromat?!

Several minutes into the wash and no soap was released.

I come here all the time and on today Sept 9, 2023 I was washing my clothes. I used 3 machines at $4.99 each. In 2 of my machines I didnt see any detergent in the pre wash or the main wash. I spoke to the attendant here and she tried to help me. But when I called the owner SUE and told her that the detergent must not be releasing from the vestibule into the machine, she tried to tell me that it must be type of material of my clothes. Well I wash the same damn clothes all the time. So why have I seen soap every other day except today? So I guess I have to take my wet unwashed clothes some place else because I just lost my money here. The owner SUE didn't offer to pay for another wash for my 2 that didn't wash and she didn't offer a refund. DO NOT WASH YOUR CLOTHES HERE!!!! If you lose your money you just have to suck it up. The owner SUE just doesn't care.

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5 months ago

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1 year ago

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2 years ago

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3 years ago

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1 year ago

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1 year ago

The staff was helpful, the washers were clean, the dryers were powerful, and overall it was a pretty pleasant experience.

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3 years ago

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2 years ago

Always clean! Attendants are helpful with finding machines and are QUICK to remove clothes left unattended.

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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6 years ago

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4 years ago

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5 years ago

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5 years ago

Very clean. Great customer service. BIG washers and dryers. Would definitely come back.

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4 years ago

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Review Highlights - Twinbrook Laundromat

“One of the women kindly helped me through each step of getting a laundry card, selecting the right sized machines, and using the machines.”

Mentioned in 3 reviews

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Super Clean Laundromat

Super Clean Laundromat

(20 reviews)

$

I have been a customer of the SUPER LAUNDROMAT at 220 N. Frederick Ave., Gaithersburg, MD 20877,…read moresince 2024; this week, I was struck by a review (Oct.04, 2026) from a customer complaining about the loss of several items of clothing that he claims to have handed over to the laundromat staff. This is the first time I've seen a review of this nature against the laundromat and/or the service provided by the staff who work there, especially since it's public knowledge that the laundromat has maintained an excellent reputation over the years, the service in the store is very good, and the rates they charge are reasonable. The laundry offers customers a wash-and-dry service upon request. With this service, the customer brings their clothes to the shop and hands them over to authorized staff to carry out the work. Typically, the customer submits the clothes to be washed along with an inventory list. This allows the staff to verify that the items on the list match the quantity of clothing provided and, if everything is correct, proceed with the work. This is the standard procedure used at any dry cleaner or laundry in this city. For various reasons, many customers have become accustomed to handing their clothes over to the laundry staff without providing an inventory list. In such cases, the staff accepts the items but does not verify the quantities; instead, they proceed with the work as an act of good faith. The customer who posted the review is not new to the store and did not hand over the clothing with an inventory list. Nor did they verify the quantity of clothing handed over to the store staff. Even so, the customer claims that two items of clothing went missing. One must therefore ask how that customer determined that two items of clothing were indeed lost--and how they can prove it--given the fact that they possess no documentation to substantiate the inventory of the clothing handed over to the store. Because of this, his claim loses strength and meaning, as well as his request for the store to compensate him for the loss of the two pieces of clothing.

My experience with the staff at this laundromat has been very disappointing. They have lost two of…read moremy clothing items, most recently a pair of pants. On two separate occasions, they have also returned clothes that did not belong to me, including clothing from a company. When we raised these concerns, I felt the staff were implying that we were trying to take advantage of the situation. They now say they are "afraid" to wash our clothes and refuse to continue providing the service. We do not enjoy making complaints or repeatedly asking for missing belongings. We simply expect to receive all the clothes we entrusted to them. During the conversation, the person assisting us also complained about not being paid enough. While I understand that employees may have concerns about their wages, customers should not have to bear the consequences of those workplace issues. I also tried to find the company's registered legal name, a business email address, and the owner's full name, but I could not verify those details through the public sources I checked. This has made it harder to identify whom to contact to resolve the problem. We paid for our clothes to be cleaned and returned complete, without being mixed up with other customers' belongings. We expected respectful treatment, a proper investigation, and a solution. Instead, these repeated problems and the staff's response have left us frustrated and without confidence in their service.

Poly Clean Kenwood - Service desk

Poly Clean Kenwood

(37 reviews)

$

I needed a place to use a dryer and was glad to find this place. I walked in, a dryer was open, a…read morefew quarters got me 35 minutes which was all I needed. Exactly why I was looking for so 5 stars from me!

I've been spoiled as a homeowner having my own machines to wash and dry, but recently had large…read morebedding items (mattress pads, comforters, bedspreads) that wouldn't fit. I have noticed how expensive cleaning services have become (e.g., $5 to have a man's dress shirt washed and pressed?) so rather than spend $24 to have someone wash and fold each item of bedding, I did it myself. Rates for machines are definitely reasonable here--$8 to wash a large load, $1.50 to dry it. The items come out feeling clean. For a DIY-er like me, however, the laundromat is limited in these ways: 1) The staff who are cleaning for other customers frequently tie up all the machines, so there's a wait. I needed the large washer and there are only two of those. 2) The space is not large enough for more than one or two DIYers. There's nowhere to sit. There are only two small flat surfaces for folding. 3) Customers dropping off their items can't find enough counter space so end up putting things on the floor right in front of the entrance/exit. Due to such a traffic jam, the elder staff member scolded me for nearly breaking the door, to which I replied that there was no space to maneuver out of the shop. 4) Of the two staff members I encountered on two recent visits, the young lady was very helpful and friendly.

Twinbrook Laundromat - laundromat - Updated October 2026

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