A great hotel to stay that has good customer service . I stay at many hotels and I've never had a…read moreissue with the front desk these folks are ready to help you with anything they can even extra comfy pillows like I like . The check in & out process is a breeze and it's a very clean hotel. I came with my two sons and they had a great time here especially the pool , but definitely is a stuffy inside not much ventilation . They supply towels ,so you don't have to use your room ones . Breakfast is a game changer for me . I love breakfast and sure that complimentary on the go apples and yogurt are decent with some coffee,but I love real food in the morning and they did not disappoint. Did you see waffles with a logo on them? Welp, Best Westerns BW is smack in the middle so cute. They even have garnola, chocolate chips and one other item to toss on the waffle before you cook it . It's a make your own with batter station. They have cereal, fruit and bread & pasties , but the best part is the bacon,eggs and French toast sticks they have . Not a fan of the French toast because they do get hard after sitting. The rooms are nice and TV easy to use . The beds are very comfortable and they do have 4 pillows per bed which a Pillow Queen like me is appreciative .

So we all know what to expect when we stay at a Best Western. It's not the Ritz Carlton. The…read moreexperience can be OK to dismal depending upon who is running the place and who is working there. That said, this place bucked the trend, as it was absolutely first-rate. It was very clean. The beds were extremely comfortable and the staff was amazing. We checked in late at night and asked for a roll-away bed. Somehow the front desk clerk managed to get the bed and put it in the room, after checking us in, before we got up to the room ourselves. Magic, or just the fastest front desk clerk ever? Lol. Wish I could remember his name. Young black man with a short afro hair cut. He deserves a raise. The other staff were all pleasant and professional as well. Five stars earned. It is as good as this level of hotel can possibly be.

The location is ok. Not surrounded by much but pretty close to the Meriden station, about a 10 min…read moretaxi ride. The room appears clean but upon closer inspection the blankets have stains on them and the bathroom floor smells like urine. It's supposed to be a non-smoking floor but that's all I smell is smoke. Smoke in the halls, smoke in the room, and smoke on my clothes when stepping out (I'm not a smoker). Told the front desk about the smoke and he said rooms can't be changed because it's all sold out and will speak to the person smoking because he smells it too. Not sure if he actually spoke to the person or they didn't listen because throughout my whole 2 night stay, still smelled nothing but smoke.

Wow. Two floors. No elevator. So if you use the trolley, you STILL have to carry things up the…read morestairs. Renovations are going on. It is sadly rather sketchy and low budget. It's more Days Inn than WYNDHAM. It was quiet when I stayed. Does come with microwave, fridge and tiny coffee maker.

This Hampton Inn is only about six years old, but feels older and not as well maintained compared…read moreto other Hampton Inns we've stayed at. We usually stay here when visiting friends in the area. The rooms don't seem well constructed-while were were simply walking around the room for less than 10 minutes the front desk called to say the guests below us were complaining about stomping. At that point, we were already siting down, which suggests the floors are poorly insulated. Breakfast was the standard Hampton Inn offering and fairly average. The location is the bigger plus-close to friends, along with several of our old favorite restaurants and coffee shops. The staff is friendly, and the hotel does offer a workout room and pool. Overall, its a decent place to stay, but there's room for improvement.

Andrew the General manager can stop scamming guests! Watch out. Customers beware…read more Andrew, the general manager is a scam artist. He likes to charge people's charge account after the booking was canceled in advanced and yet claims they checked in, but somehow cannot show proof, license, or video that the guest was there. And then when asked to provide proof, he sends me and the bank somebody else's information. Definitely a privacy and HIPAA violation. Glad I have that customer's name, address and number, I sent him a nice letter to inform him. Funny part of this story was I cancelled the original booking because of a location error and rebooked to a Holiday Inn but a different location and checked into that location... lol so I guess I'm a magician that can be at two places the same time!! Scan and fraud.... Wonder if corporate knows he violated someone's personal privacy.

Dark, dank, dismal, depressing and dirty. Ugh!!! This place…read moreis so badly done! Had an uncharacteristically bad experience! More deets to follow...just DON'T! So we check in and the room smells horrid! Like stale cigarette smoke. We try another room and also smelly, so just stay in room one, and bring in air fresheners & deodorizers. It's also dirty, not kept up with broken bathroom shelving and dark/dingy. To make matters worse, desk help chases me out of breakfast room because I have a service animal?! What?!? She is small, totally quiet and very well trained. I am SO embarrassed!!! Policeman shows up and talks to the desk clerk. Worst residence Inn experience EVER- Ugh!! Just when you think it can't get worse...shower door was entirely broken off track when we came back late tonight. Also--no pillows at desk to make uncomfortable sofa bed for our teen son?! Please...worst residence inn EVER. Just DON'T STAY HERE

Our company headquarters is in Rocky Hill, so we've stayed here consistently several times per year…read moresince 2008. The staff is always friendly with the common areas always very nice, however, room experience varies widely here. You definitely do not want a room that is on the South side facing outwards towards West Street or towards the I-91 exit. There is tremendous road noise all night long making it hard to get a good night's sleep. If you have a room that's facing the interior courtyard or the North side, you can rest quite peacefully. If you're unfortunate enough to get one of their disabled/accessible rooms, often those are not as well maintained, have broken items such as curtains (see photo), and fixtures are uncomfortably sized for a taller person. They should better maintain them and limit these rooms for people that actually need them. Overall, we still rate the property with 4 stars because barring the location/type of room mentioned, the rest of the hotel is quite nice. We're basing this on 17 years of stays here. We regularly choose Residence Inn when traveling for business and have stayed in several in nearly every state (we are Marriott Lifetime Titanium Elite Members). This hotel is predominantly a good to great stay. There are comments about it being dated decor, which we think is less about this location and more about the Residence Inn brand as a whole. We find this consistent and nicer than most we've stayed in within the brand. Our only reason for 4 vs. 5 stars is the noisy South side and that over the years we've been given one of these accessible rooms despite being listed on our profile that we do not want one.

Nice. Motel. Which…read moreis right next door to a Dunkin'. Donuts, which is very convenient, also clean and quiet. Great, if you're looking for a short sthey always have rooms available.

From the owner: 40" TV With Cableread more

Dirty nasty rooms. holes in walls. stains on bedding. nasty egg smell when you turn on the jets…read more cracks in tub. smells like mold and everytime you turn on the tv its porn. Beds hard as a rock and there is no phone wifi dosnt work. Over all i should have flushed my 120 down the toilet. couldn't even stay it was so gross.

This is the worst hotel/inn you could ever go to. The pictures on the internet are not real. It's a…read morelittle dump. They quote you one price then try and charge you something different. On top of that it is dirty and I saw bed bugs after 30 minuets I ran from the place didn't even ask for my money back. Don't even consider this place and don't be fooled by the pictures.

I would not stay here again…read more Pros: - Close to quick eating places - Close to Walmart - Right off the highway - The guy who works in the Bistro in the evenings is great! - Sauna in the women's locker room - Fridge and microwave in room - Cups are "sealed" as cleaned Cons - room 322: - Old hotel that has been lightly spruced up (you know the term - putting lipstick on a pig - yeah, this is it) - see pic with old electrical - Beds are super uncomfortable - 1 of 4 pillows needed to be replaced years ago - Mold growing in the shower (on the soap dispensers and on the shower curtain) - Bath tub needed to be scrubbed (looks like it hasn't been cleaned in months - good thing I had shower shoes with me) - Furniture is super old - Shower head needs to be replaced - No heating in hall leading from elevator to rooms - Shower did not have cold water - it was scalding hot (glad I didn't have a kid I needed to bathe or the kid would have been seriously burned)

Stayed here for an overnight for a military ball. Front desk staff and hotel staff in general was…read morefriendly. Our room was spacious, on the third floor and was very clean, however one of the lamps in the room did not work. There was a small coffee bar with pods provided, and water cups. Shower had good water pressure and there was ample towels provided. The bed was comfortable but the pillows sucked. The room they had our event in was spacious, and clean as well. They served food (one meat (chicken), mashed potatoes and two different times of veggies, three different salad options with dressings and an assortment of breads. Dinner was great, desserts were so so. But they did have a large assortment of those as well. Water, lemonade & iced tea were all available on each table and there was also a bar available for cocktails or beers. I'd recommend using this space for future events for anyone looking.

A nice place to stay in Middletown. The room was clean and the bed was very comfortable. On…read moreChristmas morning, we were pleasantly surprised with a stocking that included a bottle of water and some candy, which was a thoughtful touch. There was ample parking available, and the lobby restaurant was adorable. The staff were friendly and accommodating. The only minor issue was some chipping on the bed's headboard. Overall, it was an enjoyable stay.

My wife and I booked here when our preferred hotels in New Haven were sold out. Our room with two…read morequeen beds was reasonably clean and spacious. The hallways and the room itself had a strong smell of bleach. I appreciate having a clean and disinfected room but this was a LOT of bleach. Our room was also showing signs of age: mold on the caulk ring around the tub spout; one upholstered headboard had what I can only describe as claw marks; and there was a line on one wall running along the ceiling that probably wasn't mold, but looked too much like mold not to resolve. There were also two hairs on the shower enclosure by the shampoo dispenser etc. Noise was tolerable. Occasionally car or motorcycle noise was quite loud. The usual children running in the hallway at 9am. Didn't hear anything from adjacent rooms other than door slamming, but we did have white noise playing pretty loudly. There was a wedding so I have to guess that we were far away from the guests. You have your choice of paid valet parking or Self parking in the back. We chose self parking. There aren't a ton of spots so I don't know what happens if they are full. Your room key gives you access to a rear entrance from the parking lot. There's a sign--we found the door, but the door itself was not clearly marked. It also lets you into a stairwell that feels slightly sketch. If I were a single woman I might feel uncomfortable using it. Perhaps a silly point but I hate that they pipe in music in front of the inn. It feels so cheap to me and so unnecessary. Just a pet peeve. In conclusion, I would avoid coming back. This feels like a place where standards and maintenance are starting to slip.

The room is in very good condition and is a good deal for $230 for the week. Neighbors are very…read morequiet and polite. Owner is very nice and very helpful. Staff is great. The rooms are so comfortable and nice. Would definitely recommend staying here and very affordable as well. The room comes with a full size fridge and a comfy king size bed, it's very clean and cozy, you have DirecTV and plenty of channels.

Does not meet minimum basic standards. There is no housekeeping at all, not even any clean towels…read moreor sheets available if you want to change them yourself. No replacement supplies are provided. There is no control of the heat. Nobody is at the front desk most of the time. The policy regarding reservations is unclear and inconsistent. The towel racks in the bathroom are lacking in size and number. The sink is small and looks ancient and the faucet has a huge hump that gets in the way. The door has no bolt or chain lock. it has only the basic doorknob turning lock which normally can be easily opened with a credit card. Parking is not by the door as it usually is in a one floor motel. Floor space in the room is minimal.

They randomly charged my card AFTER my stay, multiple times and when I finally got a hold of…read moresomeone who could help after TWO weeks of calling they refunded it and THEY CHARGED ME AGAIN. This time they say they refunded it and it never came. The general manager of this location just leaves you on hold until you hang up. This simple three day has convinced me to never stay at a holiday inn express ever again.

It's updated but the level of crappy contractor workmanship is really bad... faucet that came off…read moremount, AC buttons damage, seat ripped up. Could be guests that tear $h8t up.. well it is updated but just that it's not a 5 star or even a 4 star hotel. It could be dumpy but it's not dumpy... just gave us 2 towels and 2 face clothes. House keeping didn't do a good job of wipe things down. Some pee under the seat, a little pub hair on the bath floor mat..