This Hampton Inn is only about six years old, but feels older and not as well maintained compared…read moreto other Hampton Inns we've stayed at. We usually stay here when visiting friends in the area. The rooms don't seem well constructed-while were were simply walking around the room for less than 10 minutes the front desk called to say the guests below us were complaining about stomping. At that point, we were already siting down, which suggests the floors are poorly insulated. Breakfast was the standard Hampton Inn offering and fairly average. The location is the bigger plus-close to friends, along with several of our old favorite restaurants and coffee shops. The staff is friendly, and the hotel does offer a workout room and pool. Overall, its a decent place to stay, but there's room for improvement.

Andrew the General manager can stop scamming guests! Watch out. Customers beware…read more Andrew, the general manager is a scam artist. He likes to charge people's charge account after the booking was canceled in advanced and yet claims they checked in, but somehow cannot show proof, license, or video that the guest was there. And then when asked to provide proof, he sends me and the bank somebody else's information. Definitely a privacy and HIPAA violation. Glad I have that customer's name, address and number, I sent him a nice letter to inform him. Funny part of this story was I cancelled the original booking because of a location error and rebooked to a Holiday Inn but a different location and checked into that location... lol so I guess I'm a magician that can be at two places the same time!! Scan and fraud.... Wonder if corporate knows he violated someone's personal privacy.

The website acknowledges that this hotel is being renovated. It doesn't describe what that entails…read more It is VERY LOUD by 8:15 AM. No matter how loud you're imagining right now add 10 decibels. Shake your teeth and 'question your existence' loud. I asked at the front desk if this would happen on Saturday too (it's a Friday). I really appreciated the honesty when they said it would also be happening on Saturday. To be fair, the front desk assistant and Krystal the manager were delightful and helpful with checking out and when the renovation is completed the hotel is going to look great. Also shout out to Lauren who makes a great margarita. But until the renovation is complete, stay next door at the Homewood Suites (free breakfast and bigger rooms.

The lobby has been nicely updated. That's the best part of this hotel…read more The rooms are very dated. The bathtub has rust. There are no safes in the room. There are no USB outlets for cell phones or tablets. Until they do a proper refurbishment of the guest rooms, as a business travelerI would stay away.

Dark, dank, dismal, depressing and dirty. Ugh!!! This place…read moreis so badly done! Had an uncharacteristically bad experience! More deets to follow...just DON'T! So we check in and the room smells horrid! Like stale cigarette smoke. We try another room and also smelly, so just stay in room one, and bring in air fresheners & deodorizers. It's also dirty, not kept up with broken bathroom shelving and dark/dingy. To make matters worse, desk help chases me out of breakfast room because I have a service animal?! What?!? She is small, totally quiet and very well trained. I am SO embarrassed!!! Policeman shows up and talks to the desk clerk. Worst residence Inn experience EVER- Ugh!! Just when you think it can't get worse...shower door was entirely broken off track when we came back late tonight. Also--no pillows at desk to make uncomfortable sofa bed for our teen son?! Please...worst residence inn EVER. Just DON'T STAY HERE

Our company headquarters is in Rocky Hill, so we've stayed here consistently several times per year…read moresince 2008. The staff is always friendly with the common areas always very nice, however, room experience varies widely here. You definitely do not want a room that is on the South side facing outwards towards West Street or towards the I-91 exit. There is tremendous road noise all night long making it hard to get a good night's sleep. If you have a room that's facing the interior courtyard or the North side, you can rest quite peacefully. If you're unfortunate enough to get one of their disabled/accessible rooms, often those are not as well maintained, have broken items such as curtains (see photo), and fixtures are uncomfortably sized for a taller person. They should better maintain them and limit these rooms for people that actually need them. Overall, we still rate the property with 4 stars because barring the location/type of room mentioned, the rest of the hotel is quite nice. We're basing this on 17 years of stays here. We regularly choose Residence Inn when traveling for business and have stayed in several in nearly every state (we are Marriott Lifetime Titanium Elite Members). This hotel is predominantly a good to great stay. There are comments about it being dated decor, which we think is less about this location and more about the Residence Inn brand as a whole. We find this consistent and nicer than most we've stayed in within the brand. Our only reason for 4 vs. 5 stars is the noisy South side and that over the years we've been given one of these accessible rooms despite being listed on our profile that we do not want one.

I was in town for business, so I stayed here for one night, on a Wednesday, which is obviously not…read morean in-demand time. Have you ever been the only guest at a bed and breakfast?-- it's a little awkward. However, the inn is just beautiful. My room (room 3) was large and luxurious, with a door to the balcony outdoors. It is all immaculately clean, and the bed was super soft. The owners did their best to be unobtrusive. I didn't eat breakfast with them, so I can't comment on the food. There's a coffee maker in the room as well as in the common area. I adored that I could walk out the door and be so close to the coffee shops, stores, etc in Glastonbury. I ate supper at Plan B burger bar, because it's a five minute walk. I would absolutely return here next time I need to stay in town.

Let me say that the grounds are very nice. But as others have said here, the problem is the owner…read more We had scheduled an appointment with Pat to discuss our wedding. My fiancee emailed her on that day to confirm and when she got no response, texted her, but still no response. We arrived on time and after a few minutes of waiting around, Pat appeared and said she had forgotten that we were coming or the reason why were there, even asking if we had an appointment. As I said, the grounds are very nice. We had what we thought was a good conversation and were excited about the prospects of putting together our special day. Pat said "her printer wasn't working" and she couldn't print out the prices and details, but said she would email us the specifics. Welp, we're still waiting. My fiancee even emailed her the next day to say that we enjoyed meeting with her and she would look out for the materials. NO RESPONSE. It's simple courtesy to get back to people, not go silent on them, wasting everyone's time and resources. She "might" be able to handle smaller events (maybe a birthday party), but her abysmal lack of communication certainly doesn't instill confidence. And she'll probably respond to this poor review with some excuse - it's probably about the only time she'll be willing to communicate with us.

We were in town for a short trip. Unbeknownst to me, the hubby book this hotel. We entered the…read morehotel and were greeted by staff. We checked in and the staffed processed the transaction and gave us room keys. The room was fairly clean and the bed was comfortable. The hotel has free breakfast in the morning which wasn't bad BUT you must eat in the breakfast room which was hard for us. Another lady was arguing the front desk staff as he asked her if she was staying there then after she confirmed it he told her he couldn't take a plate up to her room. Overall the stay wasn't bad.

We paid for the room online in advance and at first everything seemed to be going smoothly. Then I…read morehad the "audacity" to call the hotel and ask about early check in. The woman I spoke to was rude and indifferent and told me that the hotel was packed and that they would therefor have no ability to extend early check in, even for a fee. This seemed odd, but if they were "packed" it was understandable, so I thanked her for her time, to which she responded with "yeah" and hung up. The following day we arrived at the property at 2:30pm and went to check in so that we could go to Buffalo Wild Wings down the street from the hotel and grab something to eat. We entered the lobby at about 2:45pm and went to the front desk where we were greeted by a woman whose voice I recognized as the rude woman from the above described phone call. My girlfriend took out her wallet to begin checking in and was told she needed to wait until 3:00pm, which was 15 minutes away. The woman said the rooms were not ready yet and my girlfriend had to plead with her to simply check us in so that we could go eat, which she eventually did, but with a really rude demeanor and making comments about "people not being able to understand that 3 mean 3". We asked if the brand new Jeep Wllys Edition with temporary New Jersey plates would be vacating the loading/unloading area where it was parked in the very middle of the access making it impossible get close to the hotel to unpack our luggage (mind you, I am going for full open chest style heart surgery in 8 days), and the woman at the desk simply responded "no, that's where he parks". No idea who "he" is, but when I asked if they had luggage carts the woman simply said "no". We went to eat and returned to the hotel. I struggled to carry our luggage from the parking lot all the way up to our room (210) and was exhausted and wheezing by the time we got there. Upon entering the room we (Carrie and I) began noticing that there was no toilet paper or tissue, the holder for the toilet paper was actually ripped of the wall and the broken pieces were on the vanity. We noticed there were no towels and no coffee or any of the coffee supplies. Then I tried to turn on the television and noticed that someone had removed the coaxial cables from the box and simply left it on the chest the television sat on. I decided to call the front desk, only to discover that the cord connecting the unit to the receiver was also missing. I walked down to the front desk where I met a man who seemed to be the manager and also seemed to be somehow related to the angry woman at the front desk. I explained the situation and he gave me toilet paper, tissue and had ME go into the food service area (which was closed and the lights were off) and look around for cups, utensils, etc. There was no coffee or any of the other items that were missing from the room with the exception of a few paper coffee cups and some plastic spoons, which I grabbed. The manager then cam to our room to try to "fix" the TV. He found that the remote had been literally snapped in have and put back together and that someone had apparently stolen the cables to hook up the router. He grabbed another box and slung it over the top of the TV to just kind of hang there because there was no cable available to place the box in its intended place. He (Manager) then looked up and said "oh, look, they stole the smoke detectors too!!" He said he would wait until we checked out to replace the smoke detectors and when I asked if that was acceptable he said it was ok because there are so many smoke detectors in other parts of the hotel!! He gave us a different remote for the TV (Which was taped together and ultimately we discovered the only way to turn the TV off was to physically unplug it. The manger informed us that the phone cord would not be replaced and when I asked "then why keep the phone in the room?" He said that it was company policy. Once they (Manager, rude woman from front desk and one or two people from housekeeping ) finally left our room the entire place smelled liked really bad body oder. Like, REALLY bad. We actually went across the street to a gas station to buy a spray for the room. When we returned from the gas station and finally unpacked and were about to relax, Carrie decided to take a shower; NO HOT WATER!!! I mean, come on!! Am I being PUNKED at this point?!?! We ran the water in the tub (at the suggestion of the rude woman at the front desk) for over an hour and the best we got was lukewarm for about 30 seconds and then right back to freezing. Carrie now took over because I was actually having chest pains from the anger/stress and went down (once again) to the front desk to demand a refund for this stay. The woman, as expected, was completely unhelpful and actually tried to intimidate Carrie, staring her down and shrugging with a smirk. I finally called (800) 300-8800 where I went around and around in circles with another absolutely abysmal "

The food is so good and the room service is great they provide snacks and food to u if hungry and…read morethey have a station for medicine if ur hurt. Also a computer station

I don't plan on ever staying at this hotel again. I checked in and the room had an awful odor to…read moreit. The hotel sent me a text within 30 minutes of checking in and asked me if everything was OK. I responded to it about the odor and of course, did not receive a response. The room was dirty and the sink was clogged. I had requested a room on the second floor and they gave me a room on the first floor instead. The desk representative told me not to worry because the first floor was the most renovated. That was extremely untrue. Doors had cracks in it and so did the floors. Also, 8:00 in the morning, the landscapers were outside very loud right outside our window.

Tom runs a first-class operation, with gourmet breakfasts and attentive service. His beautiful…read morehome is right on Main Street, but it's not a terribly busy street, so road noise was not an issue. Historic Old Wethersfield is outside the front door, and several restaurants are very close by. No in-room TV, but super water pressure in the shower! Easy parking in back.

Chester Bulkley House This is a wonderful old house. Tom has…read moredone an amazing job furnishing and decorating it to make you feel like your are visit family in the early 1900's if not earlier. Our room was clean and very comfortable. So quaint. No TV in the room, but there is an old CRT in the sitting room with cable and lots of DVD options. You probably won't want to spend time watching TV anyway as there are many historical things to see in Wethersfield. Also many great eating options within walking distance. Thanks Tom for your hospitality. Sorry we didn't get up early enough for breakfast. We're sure it would have been delicious.

My mother and I stayed here for a couple of nights while in town. We weren't looking for anything…read morefancy, just a clean and safe roof over our heads. And this Sheraton did the trick for that. It's very easy to access, just off of the highway. Plenty of parking and feels like it is in a safe area. There are also quite a bit of restaurants and other businesses nearby if you're looking to venture out. The room was clean and nice, and the staff were helpful with everything that we needed. The hotel itself is also very pretty, and has a lovely outdoor patio that you can hang out at. I would definitely recommend this hotel for someone needing a stay in Rocky Hill!

The hotel lobby is very nice. It was remodeled a few years ago and it still looks good…read more The rooms on the other hand, haven't been updated in 20 years. Paint is chipping, wallpaper is peeling, tile and tub are outdated, USB ports are old, safe did not close, etc. The front desk staff were very pleasant and accommodating. I've struggled with finding a decent Bonvoy hotel in the Capital Area. My search continues.

The Delamar is one of the nicest hotels I've ever stayed at. Upon arrival, the front desk staff…read morewere so nice and welcoming. I was greeted with prosecco! YAY! I was staying one night for business and I honestly wish it had been more to use the onsite spa. My room was very spacious, clean and the bar was stocked. The area was VERY walkable. I walked to dinner and it was lovely. They do have valet parking onsite that is complimentary. The price of this hotel was extremely reasonable. I will 100% be staying here again when in West Hartford.

Absolutely stunning hotel in the heart of West Hartford. Ample parking with its own lot. Decor for…read morethe holidays are very beautiful. On-site restaurant, The Artisan, is convenient and tasty! Each visit gets a free breakfast at the Artisan. Rooms are gorgeous. There's also an on-site spa!!! There really isn't much to complain about this establishment. I highly recommend it.