We hired them to do a tile backsplash and it did not go well. I paid the 50% down as required by them. 3 weeks went by and I called them and was told that someone would call me back. Nobody called so I called back on Friday after waiting 4 days for a callback. I was given a date for installation and when the 2 gentlemen arrived they were not prepared to do the job. They did not have enough trim pieces (the owner was the one who came and measured). The owner came over and said that he had to go to Knoxville to get more. He came back with more and after 71/2 hours the job was done. The owner also measured the tile incorrectly as we have 3 brand new unused boxes of tile left. We were also told that they could not get 2- 10# bags of grout and we would have to have a 25# bag. We accepted that but when we went to pay the balance they charged us for the other piece of trim that he clearly mismeasured. The whole job seemed very ill prepared. The owner also told me on the phone that he had not heard from his installers for a week. There were a lot of untruths that do not sit well with us. Maybe they should stick to floorimg read more