I had been searching for carpet for two months and I had been dealing with several big carpet…read morestores in Knoxville, but I felt as though they were too high for the area to be covered. So, I happened to go to TSC and noticed Phil's Carpet. I went inside and was introduced to Eddie -a sales representative. Eddie was great at listening to my needs. A true people person. After getting 12 samples and some additional information, I was able to proceed. I paid half down and balance at the end. Phil's is not an absolute store but a flexible one. Next, Eddie worked miracles with scheduling and I got an early morning install. Roberto and Axel came at the promised time to the second! After a few minutes of viewing the area to be carpeted, Roberto went to work. Padding down carpeting down and it was over. Quality assurance was performed from start to finish. There were no loose fibers to be seen. In all, Phil's Carpet is one of the best flooring stores in our area. I would go to Phil's before trying Knoxville stores. Finally , I have to have my kitchen hardwood replaced and I WILL go to Phil's Carpet for my job. Yes, they install hardwood .

I had carpet installed in bedrooms and vinyl plank installed in the utility room. Both look…read morefantastic and are of great quality! Pricing was reasonable and scheduling/ coordination went well. There was a few week lead time on the vinyl I choose due to the holidays. The installers were true professionals, I definitely recommend these guys! Similar prices to Lowe's, but with far superior service!

Horrible customer service!!! We bought an entire house of LVT flooring that is waterproof and after…read morea while the ends started to just look a little different. I tore Up some of the flooring and they came out Took a couple pieces said they had it tested and blamed it on the cleaner we use then after a couple weeks, we decided to call back and asked for the testing that they said they had done on it and they didn't have any. They completely lied to us. I now have got a mold test and checked all of the grooves and it came up positive for mold On all of the joints. So now we have an entire house of flooring, most likely with mold in all of the joints and all they would do is offer us five boxes of flooring which that wouldn't be enough to do a half a bedroom. My advice is to stay far away from this company. We buy The swiffer at Costco like half of the United States does so to blame it on that is just unbelievable. This is just another large company only worrying about themselves. UPDATE THEY CAME BACK AND SAID THEY DID NOT LIE. IF THEY DID NOT KIE HOW COULD THE DENY THE CLAIM OF THE FLOORING? They denied the claim by stating that their report said it was our flooring cleaner so we asked for the report and then they said there is no report stumbled to say so yes, they did lie to us. TYPICAL You sell then there's a problem with it, you don't deal with it. You pawn it off on the we didn't buy it from the We bought it from you. You should stand behind it and that's why you're getting bad reviews everywhere. Your way of thinking if I buy a brand new car and it breaks, I gotta go find the companythat made the part in some other country and see if they warranty it.

We had installed carpet in 4 bedrooms. One was wall to wall and is splitting where they cut the…read morecarpet, very noticably. Another room has a seam that comes up under the door every time I vacuum and I've never experienced this before. They came out to "fix" it by putting a knife under the door to correct it.. Obviously, it continues to be an issue every week, with each vacuum. Another room wasn't measured as wide as initial estimates so it's short on carpet. I had problems with all 3 carpeted bedrooms. On a good note, the hardwood in the basement was done well!

Very disappointed with our service here. In the beginning, everything seemed fantastic…read more Incredibly responsive and jumping through hoops to assure our business. They came and measured for hardwoods and carpet. Their carpet installers never showed up. They had to hire a competitor of theirs to come in and do the carpet (that group actually did a great job). They also measured for our hardwood floors. I can understand a 5% overage on measurements, but we have 15% overage, 9 boxes or roughly 225 square feet leftover. They refuse to return this material as well, so now I'm stuck with 9 boxes of flooring to try and move. I will not do business with this company again.

With this company you run the risk of having your job over quoted and of having not installed…read moreright. The owner seems so sweet an she is but listens to the wrong people. Every new hire is the flavor of the month. It is a shame but if you want to have a quality product at an affordable price go elsewhere. Jobs are screwed up on a continuously basis.

Great place to work with for flooring, they have lots of styles to choose from and their pricing is…read morevery competitive. Sam took the time with us to help us choose the perfect product. The install went great. They were very professional and did a great job. Will definitely use them for any future flooring needs.

From the owner: Welcome to Knoxville Carpet, your number one source for all things floors. We're dedicated to…read moreproviding a wide selection across the best products. We are particularly passionate about carpet, luxury vinyl, hardwood, laminate and tile flooring. Knoxville Carpet has design experts on hand waiting to help you determine your next steps in the buying experience. From high-end to the budget conscious buyer, we have products to help meet all of your needs. We also specialize in Commercial jobs. We have a lot of pride in the quality of our products and services. Knoxville Carpets has a reputation for low prices and a commitment to excellence. Don't want to leave home? No problem, with shop from home services, you don't even have to leave house.