Dolores, Morgan, Michael, Tony and Cheyenne took great care of us today! We found great deals on…read morewaterproof click flooring for our bathroom, a ceiling fan for the bedroom, and a shower surround for a bathroom. They have appliances, lighting and about anything you can think of. Stop by!

Was at Stovers today and had a question about pricing regarding some pavers and if we purchased all…read morethat was in stock (5 pallets worth) would they consider discounting for bulk buying. The associate called the owner and the owner said, "No, in fact that he planned on going up in price by 25% per pallet the next week". So instead of giving a bulk price or just saying no that he could not do that he stated that he was going to raise the price by 25%. I am extremely disappointed in the unprofessionalism and the pressure tactics that were attempted to be employed especially being a long time customer for many large home improvement projects. Buyer beware as this was a shocking experience.

Everything from calling Bonnie about the various flooring options to ordering to the timing of the…read moreinstallation was wonderful. A major plus is the that this company is a family-owned, local company with outstanding products and impeccable service. Highly, highly recommend.

My only regret about dealing with Kevin at Heartland is I didn't meet him 5 years ago when I needed…read moreflooring. I went in hoping he could solve a small problem that others told me couldn't be fixed. He solved my problem in short order and gave me instructions on another issue. Super nice guy, extremely knowledgeable.

They were so helpful especially during the initial selection of wood flooring & carpet for our new…read morehome! Tisha was super knowledgeable & was quick to respond with questions or info that I needed! Great pricing & a great business to work with! Highly recommend!

We hired them to do a tile backsplash and it did not go well. I paid the 50% down as required by…read morethem. 3 weeks went by and I called them and was told that someone would call me back. Nobody called so I called back on Friday after waiting 4 days for a callback. I was given a date for installation and when the 2 gentlemen arrived they were not prepared to do the job. They did not have enough trim pieces (the owner was the one who came and measured). The owner came over and said that he had to go to Knoxville to get more. He came back with more and after 71/2 hours the job was done. The owner also measured the tile incorrectly as we have 3 brand new unused boxes of tile left. We were also told that they could not get 2- 10# bags of grout and we would have to have a 25# bag. We accepted that but when we went to pay the balance they charged us for the other piece of trim that he clearly mismeasured. The whole job seemed very ill prepared. The owner also told me on the phone that he had not heard from his installers for a week. There were a lot of untruths that do not sit well with us. Maybe they should stick to floorimg

My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Worst customer service. We have installed our fireplace…read moreinsert on 7/3 and found that there was a missing part. Called Hearth and Patio in Knoxville TN, the guy named Brad promised to call back for updates but to this day 9/23, we have not received the parts and have never been able to try out the fireplace. We have called several times and we are promised with updates every time, then we are told that the parts was shipped but went missing. Shipped again but don't know where it went. "I will call you when we have updates" and he never did. It has been always us reaching out after waiting for weeks. We paid about $7,000 including installation and this is the level of customer service we received.

We have worked with Doug for a few years. Him and his crew are very professional, caring and…read morededicated to their profession. Outstanding designs and will definitely use him for future maintenance and design.

Must be very busy . Does not return calls. Was nonchalant when reviewing my work request…read more Indicated he would he would get back to me but would commit when. Disappointing- website indicates good work but attitude would say he could care less.

I was Dealing with pot holes in drive way for 20 years Mr. jones and his crew turned around my…read moredrive way and extended it for more than one car to get in job was finished on time and in budget I would recommend Mr. Jones for all my projects!

Over priced and lacking proper debris cleaning. Despite telling him that I had ordered checks but…read morebecause of the lack of postal service for 8 days due to over ten inches of snow, he continued to call, text me to get his money. Poor customer service.

Both main double garage door springs broke on a Friday. Could not get cars out of garage. 'Called…read moreand spoke to Micah who was very pleasant. She said someone would be at my house that afternoon to resolve problem. If necessary springs were on the truck, they would be replaced same day. If replacement springs had to be ordered, they would guarantee raising the door so cars could be removed. Springs had to be ordered but were installed by Stan on Tuesday afternoon at a reasonable cost in a professional manner. 'Would definitety recommend this family owned, local business.

Very good service. Great communication. Very professional. Highly recommend. They are a local…read morecompany and we support them.