1. Twin Enterprise Car

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    Queens, NY

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    Twin Enterprise Car

    5.0 (1 review)
    Open • Open 24 hours

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    8 months ago

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    Sylvan Parking on Austin Street - This is my car with the back window complete broken.

    Sylvan Parking on Austin Street

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    I park my car here for 1 hour came back and the back window was complete broken, spoke with the…read moremanager and owner they refuse to give me there insurance information to pay for the damage. they said do what you want I will not provide you with my insurance owner said. I had to call the cops and my back window won't be fixed until they get the glass from the dealer witch will take 1 week. don't park your car here this people are careless of your car.

    I was a monthly valet parking customer for 3 years, and two vehicles…read more If you want door dings and scrapes on your rims this is the garage for you. At the time there was an elderly man who worked the overnights and it was clear he had trouble getting in and out of cars because he would struggle. You know the kind, kicks the door wide open when getting out, has to hold onto the handle the get up, etc.. Mind you they can shuffle cars around at any time to make space for other cars. Almost every month I'd find new damage. The last straw is when they scraped the paint off my doors on a brand new Tesla, and denied any wrong doing. On top of that, the staff is overworked by management due to the sheer volume of cars they're accepting via valet (you'll NEVER see them put a "lot full" sign out like other garages do) when there's concerts at the stadium nearby for example. Because of this they are constantly stressed, speeding cars around inside to quickly get to the volume they have. And because of this they are not the most welcoming people. Lastly, the billing system is antiquated. Every month I need to physically pay the bill in the basement or mail a check to the main office. That means I need to go down when it's a good time FOR THEM to pay, otherwise they are running around moving and shuffling cars. If you're shopping around for a spot there are other garages nearby that are self park and automated billing. Do not park here if you can help it.

    Sylvan Parking Company

    Sylvan Parking Company

    (18 reviews)

    Forest Hills

    Unprofessional attitude from the attendant because he couldn't handle the busy crowd in the…read moremorning After he showed where to park my car he went to give the ticket and he was very rude and unprofessional because i did not wantEd to leave my car with the key on the side walk while pedestrians were trying to walk between cars he already had left unattended outside with keys on when I told him not to be rude he told me to leave I use the garage for five years but this year the new attendant he's very unprofessional and very disrespectful

    On 01/10/2023 at 2.29 pm, we went to pick up our car at the Forester Garage in Forest Hills and…read morefound that it had a scratch in the right bumper that was not there when it was left two days before (all employees that receive cars are fully aware that we check it thoroughly each time that it's handed in and picked up). When confronted, the manager John Coello asked to whom the car was handed in and we responded Andres, who after several attempts to reach him said that he left the vehicle in the same condition as he received it. At that moment the supervisor suddenly said he had to leave and that he would give me a claim form the next day as the office was closed (strange as it was only 4 pm). When we returned the next day he said that as the scratch was almost imperceptible we weren't entitled to receive a claim form and that the company wasn't responsible for any damage that the car suffered while in their custody. We responded that we didn't trust them anymore to take care of the car and that it was safer to leave the car on the street than there. It's illogical that after paying this company each month a lot of money to take care of a car, not even being able to park it ourselves, they can claim they don't have an obligation to maintain it in the same condition as it was received. We feel robbed and scammed and obviously we're never going to use the services of this company and strongly warn everybody to learn from our experience.

    Twin Enterprise Car - carrental - Updated October 2026

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