Phenomenal valet services. Great communication, reliable, arrived on time and will definitely be…read moreusing again in the future.

Imperial Driving Services surpassed my expectations of excellent customer service and…read moreprofessionalism. I was greeted by the friendliest of faces, ready to assist me and patiently answering all my questions about the evening. My experience with valet services in the past has been pretty uneventful and ordinary. The night I used Imperial, however, I was surprised by the effort they made to carefully valet my car and ensure I was being taken care of. 100% recommend this company! Will be using them for future events, for sure.

I have to say that it looked very sketchy when we pulled up, but we had a great experience! They…read moreput us in a shuttle immediately (just our family) and we were at the terminal a few minutes after dropping off our car. On our return trip, we called as we were walking away from baggage claim, and the shuttle was waiting for us at the curb! Overall-- quicker than on-site parking & less expensive!

Ever since 2023, I have never parked anywhere else except Safe Park JFK. You pull up into the lot,…read morego inside, and give them your info. If the shuttle isn't there, you can wait in your car. There has been times where the shuttle can take up to about 20 minutes to arrive back to the lot. This all depends on how many people they have to drop off/pick up at ALL terminals. So, please give yourself enough time and arrive early to park your car and make it to your terminal in time. For pickup when you arrive, they tell you in the beginning to call them AFTER you have retrieved your bags. Again... due to traffic and how many people they have to pickup and/drop off before you can take time. I see a lot of people complaining, but ma'am/sir.. this is not a private car taking you to the airport. It's a shuttle bus lol My car has always been the same way I left it. I will continue to park at Safe Park. ty byeee!

Hello my name is Gurjit Deol and I was hired by Brian few years ago as a freshman in college. And…read moretill this day I am still very hurt and bothered that I was not paid by Brian for two weeks worth of work. Brian was very unprofessional and would tell me if I scratched a car to keep my mouth shut until the customer notices the mistake because once they drive out the lot they are not held responsible for any damages. I would not recommend them for work because they hire inexperienced drivers and have terrible customer support.

I've worked with many businesses in my career, but this company is as good as it gets. Honest,…read moreprofessional, and a pleasure to deal with. Special thanks to Brian, who couldn't have been easier and more helpful to work with. This is the valet service you want to hire...look no further! All the best ParkSmart!

The valet guy damaged my car on August 5 at 410 New Hyde Park and it's now August 19 and my car has…read morenot been fixed. They have not provided me with a loaner car and I can't get an answer as to when my car will be fixed. I called, emailed and texted and everyone is always "in a meeting ". This is disgusting , unacceptable and unprofessional behavior.

I as well as many other of my work colleagues, visitors and patient families utilize valet services…read morealmost every week day at my place of work. I have never had a negative experience or occurrence until today. Money was missing from my wallet. I hope they remedy the situation appropriately and quickly.

Used Prime Valet for my recent wedding at the Village Club at Lake Success. Communication with…read moreDolly was A+ and the payment with Xavier was easy. I will recommend them to anyone!

I had attended an event that used Prime Valet Services and when I got out of my car to give it to…read morethe valets they alerted me that my front tire was leaking air. I didn't know what do as I don't have AAA and was already running late to the event. They checked my car and I had a spare. They then told me not to worry and to go inside, enjoy the party and they'd change it for me--I agreed and thought that was extremely nice of them and unexpected. I had came back out about an hour later to check and they had indeed changed my tire! I very rarely use valet but wanted to leave this review because it was one of the nicest, above and beyond things a company has ever done for me. Thank you again Prime!

Great customer service, the valet attendants were extremely polite. They opened the door for my…read morewife & myself, total gentlemen. I didn't have to wait at all when I was leaving. I would definitely come back to the Venue.

My experience with this valet company was terrible. The employees are very disrespectful and I also…read morecaught one employee using Drugs in my car. I tried to get the employee to get me his manager and he got very aggressive and he left a bunch of white powder in my car. I urge no one to use this company they are a big let down

I can see why people may or may not use this parking lot. It's a bit on pricey side plus they tap…read moreon a surcharge fee. You pay for the convenience and urgency which was my case for a medical appt. With an elderly parent. I don't use it frequently so this one time experience is not the end of the world. But NO it will not be my go to parking lot for anything else.

Flushing is very important after you use the bathroom. Trust me. It's very necessary…read more This is not a parking lot I would ever use again. In fact, I didn't want to use it in the first place but my travel companion insisted that we put our car somewhere safe - because she didn't trust the streets of Flushing and all the tow trucks that were hovering around. I assured her it was fine but eventually gave in and used this awful deck. So there were actually no spaces inside (a common problem). Once we finally got one (after about 25 mins of waiting), I found a guy getting ready to write me a ticket while I was paying. Don't worry. He will think twice about such behaviour in future. There is no sense of customer service and the pricing is double what it was the first time I used it. At least it exists, hence it doesn't get 1 star.

I park my car here for 1 hour came back and the back window was complete broken, spoke with the…read moremanager and owner they refuse to give me there insurance information to pay for the damage. they said do what you want I will not provide you with my insurance owner said. I had to call the cops and my back window won't be fixed until they get the glass from the dealer witch will take 1 week. don't park your car here this people are careless of your car.

I was a monthly valet parking customer for 3 years, and two vehicles…read more If you want door dings and scrapes on your rims this is the garage for you. At the time there was an elderly man who worked the overnights and it was clear he had trouble getting in and out of cars because he would struggle. You know the kind, kicks the door wide open when getting out, has to hold onto the handle the get up, etc.. Mind you they can shuffle cars around at any time to make space for other cars. Almost every month I'd find new damage. The last straw is when they scraped the paint off my doors on a brand new Tesla, and denied any wrong doing. On top of that, the staff is overworked by management due to the sheer volume of cars they're accepting via valet (you'll NEVER see them put a "lot full" sign out like other garages do) when there's concerts at the stadium nearby for example. Because of this they are constantly stressed, speeding cars around inside to quickly get to the volume they have. And because of this they are not the most welcoming people. Lastly, the billing system is antiquated. Every month I need to physically pay the bill in the basement or mail a check to the main office. That means I need to go down when it's a good time FOR THEM to pay, otherwise they are running around moving and shuffling cars. If you're shopping around for a spot there are other garages nearby that are self park and automated billing. Do not park here if you can help it.

My husband and I used VIP valet for our wedding day on Dec 14, 2019 at a Catholic church in…read moredowntown Brooklyn by the Barclays center. They were amazing! Vlad was always prompt with answers to any of our questions, and he even met with us in person prior to us booking the service to discuss details and answer questions! Vlad was extremely professional! We had guests comment on the professionalism of the service and they were very punctual! We would highly recommend VIP valet!

Those guys are amazing! They did a valet parking for my wedding, it was over 50 cars and they guys…read morehandled it great. No cars were scratch or damaged, everyone got their vehicles on time. All the valet parking guys were super nice & polite and it was really great to work with them and don't have a headache on this special day!