February 29, 2020
I have recently had an occasion and opportunity to meet Jeff Edwards, owner of Twin City Transmission. Unfortunately, my granddaughter's 2010 Toyota Corolla developed serious transmission trouble. Twin City Transmission was called for assistance. Her vehicle was towed to the shop. Jeff and his team diagnosed the problem and provided a repair cost and timing estimate. Upon agreement to the estimate, Jeff and his team went to work and surprised us by efficiently completing the repair in a shorter time than estimated. Upon completion, and because of a special situation, the vehicle was quickly delivered to my granddaughter at her work location. I am taking the time to write this review for two reasons.
The first is to report the excellent results of a business transaction every customer expects. Companies sell a service and provide it for a price and customers willingly purchase that promised service. However, I have very rarely experienced the kind of effective, efficient, professional, and friendly service we received from Twin City Transmission. It was unusually exceptional and well above and beyond my normally high expectations.
The second, and most important reason, is to acknowledge the very special way we were treated by Jeff and his team. We were helped on a personal basis beyond my belief. I am a retired professional and must state emphatically that I have never been treated with such kindness in a business situation. I will never forget Jeff's exceptionally personal and wonderful consideration he gave my daughter and granddaughter. He is a very compassionate and honest man. He does what he promises, and his word is good. My profound thanks to Jeff, Jennifer, Marquallius and the entire repair team. I will forever remember Jeff's kindness.
Dennis L. Chappell - Former General Motors/Guide-Monroe Manager read more