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    Twin Cities IV

    5.0 (1 review)

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    5 years ago

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    Mile High Home Care - Mile High Home Care Services Broomfield

    Mile High Home Care

    3.4(5 reviews)
    2.7 km

    As a C4 quadriplegic and single mother, my experience with Mile High Home Care was nothing short of…read morea complete nightmare that with professional help, I am starting to wake up from. I strongly advise anyone to steer clear of this agency, as their practices are not only unprofessional but potentially dangerous. Collin and Emily make a very strong first impression, but eventually, their true colors show. As I write this, I already expect the "owner," or whoever is managing the account to respond with the same gaslighting I was met with for the last year regarding "open lines of communication" and "we care", however, I would be remiss not to speak for my community of the disabled and elderly who desperately need care, especially after my complaints of negligence were confirmed by the Colorado Department of Public Health. The agency's negligence is evident with many of the caregivers they sent to my home. On multiple occasions, people were sent with little to no communication and asked to perform nursing cares outside of their scope of practice (if licensed at all), putting my health and safety at risk because they were ill-equipped and untrained to handle the specific needs of my condition. It is deeply concerning that the agency would allow such practices to occur, as they should be aware of the potential consequences. Regarding nursing care, I did not receive the required supervisor visits from a licensed nurse to assess my care. If I called the office/owner with a nursing care need or urgent situation, I was dismissed if answered at all. For any nursing requirements that caregivers on my team could not perform, I had to call dispatch health or go to the emergency room. Even when caregivers presented them with something concerning or marked a change in my condition, there was no follow-up from the agency. More alarming is the fact that the agency hired caregivers without conducting thorough background checks. As a patient, I deserve to have trustworthy individuals providing care in my home. There was a caregiver sent to train at my house for 3 days where she was exposed to my door codes, medication, family (including minor child), intimate nursing cares, etc... On the 4th day, it was brought to my attention that she was fired because her background check came back with a felony. This complete disregard for patient safety and privacy is both shocking and unacceptable. A major issue with this agency is its evident nepotism. The fact that the company, including "Human Resources", is run by family members creates an environment where miscommunication, negligence and incompetence thrive, and accountability is non-existent. When concerns were raised, it was clear that the family members running the agency were more concerned with protecting their own interests than addressing the issues at hand. It is incredibly disheartening to see an agency who should prioritize the well-being of its patients fail so spectacularly in basic communication and organization. This review comes with great anxiety as I've learned that my personal information and care details were disclosed to external individuals. The frequency of HIPAA violations during my time at Mile High was astonishing, raising serious concerns, especially for those who dare to voice their worries. After my family and I expressed our concern and advocated for better care, the company retaliated by discontinuing my care with a blatant disregard for the Colorado Code of Regulations, leaving me in a vulnerable position without proper explanation or alternative arrangements. Their failure to safeguard patient privacy and continued care not only breaches trust but also fosters a fearful atmosphere. Don't be misled by certain reviews; the company pressures and bribes clients and employees for positive feedback, and some reviews are from the family itself. For loved ones, please prioritize agencies that value patient care, professionalism, accountability, and uphold ethical standards, avoiding nepotism, incompetence, and disregard for regulations.

    I have been working for Mile High Home Care for the last year. The employees here are wonderful,…read moreespecially Dillon in HR department. He really went above and beyond helping me take care of paperwork. He is polite, respectful, and a really good person to work with working for Mile High Home Care ensures that I have employment security and I also enjoy taking care of my client and I know working care I am able to make a little bit of difference in the world, thanks to everyone @ MHMC.

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    Mile High Home Care - Office waiting area with coffee bar

    Office waiting area with coffee bar

    Mile High Home Care - Community work

    Community work

    Mile High Home Care - More of the mile high home care office waiting area

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    More of the mile high home care office waiting area

    Extended Family Home Care - Winner of Best of Mile High in the Home Health Category.

    Extended Family Home Care

    4.8(19 reviews)
    19.9 kmNorthwest

    We had an incredible experience with Extended Family Home Care. After evaluating two home care…read moreagencies in August 2020, and concerned about Covid protocols during the height of the pandemic, we chose to work with EFHC. We had one caregiver for a month who moved away suddenly, and that transition was handled smoothly by Rachel and her team. We ended up working with the agency from late August 2020 through mid-March 2021, and our caregiver Linda became a member of our family. I could not recommend this agency highly enough. Throughout any billing, long term care insurance, scheduling, or other logistical challenge they handled all the difficult parts. Our caregiver Linda always followed covid protocols and was a friendly and engaging presence. Linda worked with both of my parents when they lived with us and did an amazing job juggling a complex set of care needs and personalities. I could not have been happier working with EFHC and Linda. Without this team's effort my husband and I would not have been able to continue in our jobs and handle other priorities in caregiving and our own personal lives.

    Just started in June. Staff is very nice. Client care is great. Pay is good. I really love that…read morethey work with Tapcheck it's great!!! If you're a caregiver or CNA come see what Extend Family Home Care is all about.

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    Extended Family Home Care - Where your family is ours.

    Where your family is ours.

    Extended Family Home Care - Visit our website to view our Caregiver Profiles.

    Visit our website to view our Caregiver Profiles.

    Extended Family Home Care - All smiles!

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    All smiles!

    Twin Cities IV - ivhydration - Updated July 2026

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