More Than Just a Haunted Attraction -- A Business With HEART!…read more
I honestly cannot say enough wonderful things about Scream Town and The Abandoned Hayride. If you're debating whether to go, LET THIS BE YOUR SIGN! You will get the scares, the screams, the incredible actors, and an unforgettable experience, but what makes this place truly special is the HEART behind it.
First before I tell our story, THE ACTORS WERE A SOLID 10/10! The creativity, the scares, the atmosphere, and the dedication everyone put into making the experience incredible were amazing. Everything from start to finish was fantastic. Every attraction had so much detail even though a lot of the time I was screaming you still have the opportunity to stop and look at how amazing these houses forest trails, how much detail and effort was put into them, and my mouth was dropped.
Our story started on Friday, October 16th, when my husband, daughter, and I visited for the first time. We had spent around $270 for tickets to go to both scream, town and abandoned hayride (two seperate attractions) and we were so excited to experience everything together. We had got in line right away for the 8:30pm hayride waited for a good 25 min & finally boarded! At 9:06 p.m., I received a phone call that changed my world. I was told that my grandpa was dying in the hospital. Thankful I answered it before we left... as my phone rang 3 times during the safety of the actors speech. I thankfully had time to get off before take off but, sadly, my grandpa passed away that same night.
The staff helping me off the hayride were so gracious and understanding during one of the most devastating moments of my life. I will never forget that kindness....
After reaching out to explain what happened, how we got there spent a good amount of money to basically stand in line ...the team responded with such compassion and generously offered our family the opportunity to return free of charge. But they didn't stop there.
When we arrived for our return visit, we were welcomed with VIP without even having to ask. It was one of their busiest nights of the season, yet they went above and beyond to make sure we could experience everything. The VIP lines allowed us to enjoy every single house and attraction without missing a thing (this is your other sign just buy the VIP tickets), with it being one of the busiest nights there's no way we would've made everything with how long the general admission lines were that we originally purchased! Even with the incredibly long lines. We got to enjoy the food, drinks, attractions!
But here's what I really want people to understand: this is a place that makes a business out of scaring people, yet when life gave our family a real-life nightmare, they showed us compassion, kindness, and humanity. They could have simply rescheduled our tickets and fulfilled the bare minimum. (Still would have been so grateful) Instead, someone made the decision to go above and beyond for someone they barely knew, during one of the hardest weeks of my life.
They turned an incredibly painful memory into an opportunity for us to laugh, have fun, and make beautiful memories together when we truly needed it. That is something money cannot buy.
To the person who arranged our return visit, to the staff, to the actors, and to everyone who helped make our night so special: THANK YOU. I hope you know the impact you made.
If you're looking for an incredible haunted attraction with amazing scares, talented actors, fantastic experiences, and a team that genuinely cares about people, Scream Town and The Abandoned Hayride deserve your support. Go for the scares, stay for the experience, and know that behind all the monsters and mayhem are real people with truly good hearts.
Five stars aren't enough.
We are customers for life!