I used to buy my vales and eliquid at this store regularly but the owner would consistently overcharge me, so I took my business elsewhere. However, I went in today and he overcharged me for a vape and he told me it came with extra coils and that it would last 6 months but these were all bold faced lies; there were no extra coils one on coil lasts for one month tops. Then he charged me 20 dollars for an absolutely tiny amount of eliquid and lied that it would last longer. This man is absolutely DISGUSTING and the epitome of greed. I am a grad student btw and dont have any money. Steer clear of this store! read more

I walked into the twilight zone yesterday and met with Eddie. I told him my situation where my old box mod burned out on me and I was in dire need of a new or used box mod. He showed me a few new 18 650 box mods I mentioned to him that the new ones are pretty complicated like my old one that burned out, and I spent too much time fiddling around with it. I asked him if he had some thing that was a little simpler to use and he said yeah, just wait right here I'll be right back .He came back with what I could not believe! An older Sigali like I used to have.!!! It looked like brand new, and he gave me a great price. I am so really happy with it!!! Thank you so much Eddie really made my day.! Eddie, U-the man! Elton read more

Does not take care of customer purchases that are defective. Bought a vapor unit that would continually leak and was defective. Proprietor was never able to fix problem. Would not let me exchange with another product with receipt or get a refund. I was however able to send to manufacturer for a new vapor unit. I recommend "New City Plus Smoke Shop in Oakland. Good service and proprietor is more knowledgeable on Vape units and had no problems with any exchanges I needed there. read more

I just came in and the guy is all worked out because I don't want to spend a lot of money on a glass pipe.. I hate the attitude.... never coming back read more

I have found a gem! Donna is so cool, helpful, knowledgeable and professional. The store is very well priced and stocked with all of my vaping accessories. In addition, there are products I was interested in and Donna offered a sample. I am returning tomorrow to purchase merchandise! The back wall has rad t shits, self defense products, and more. I will continue to shop at the Twilight Zone for my vaping needs. Lisa- Alameda read more

Eddie is amazing and always looking out for his customers. He remembers and is kind to regulars and is not hard to bargain with about the prices of certain items if you're purchasing a lot of product! Everyone working there is extremely knowledgeable about any and all weed paraphernalia, as well as kratom, whips etc. They're happy to have a conversation with you and answer any questions you have. read more

APPROPRIATELY NAMED Went to Twilight Zone to buy my first vape pen the other day. The woman who waited on me was not helpful at all, didn't ask me any questions to help steer me to the right product or anything. Very weird vibe. Anyway, I'd already bought an oil cartridge and I don't know if it's the cartridge or the pen (oh, it's called a "battery," and they don't explain that this term applies to the whole unit, not just the part that provides the juice, i.e., normal English usage), but it's very difficult to draw anything out of it. I went back to the shop where I bought the cartridge, and the guy at least tried to be helpful. Not so at the very appropriately named Twilight Zone. Actually feels like you're in some subtly different alternate reality. read more

DO NOT COME TO THIS SHITHOLE 1. No nicotine juices. All juices from CHINA NOT HEALTHY 2. Worst attention ever. On the phone saying NO to every request 3. Even though she had the kit I was looking for and she could had just changed it she said NO. What's the point of having a shop where you don't care to sale and make a customer happy? If you vape, don't come here this is not the place for pro vapers read more

Got an inexpensive bong there. The thing leaks. No receipt, so I'm out 12 bucks. I'm thinking it's a tourist bong.

Candy and Donna were very helpful when buying our new dab rig. This is my second time shopping here and they continue to show knowledge, patience, and kindness. We're now new loyal customers for all our smoke needs. Oh, and they have a great selection of incense! read more

My vape mod died a day before a 2 long week trip. I had to get something fast. I ended up getting an Aspire Plato here. After getting home I saw that the kit was supposed to come with a battery and 2 drip tips, however the kit I got from them had the battery removed and only 1 drip tip... Pretty lame. I'd take it back but am now in costa rica. :( Also They sold me an extra coil. It was $8... Online I can get them for $2... This place is a rip off. Don't go here. read more

This place is great for a newbie. You got questions, they got answers. I decided to get a Dab rig. I went in with lots of questions and a nice sales lady help me find the best rig. Oh and the butane torch that I got, is so easy to use and safe. Signed, a happy hippie. read more

Cheaters. I was told same price as online Juul pods, but I was charged $59 for two packs of Juul pods. Unfortunately, I did not check the charge slip till later in the evening to go back and contest it. Be careful with their staff. Found them through the Juul website #Juul read more

Went in to get a new coil and they didn't have the one I wanted. Told me they had another that would work. When I went to swap coils later that night noticed they weren't the same size and wouldn't work. Thought it was a mistake and came to swap them out the next day. They don't carry that size period and don't do refunds, only exchanges or store credit. read more

This is the best head shop in Oakland,hands down. They keep very reasonable hours and their staff are extremely polite and knowledgeable,very helpful. They have a wide variety on all their products and they carry a bunch of different helpful things. When you first come in,there's an to the right were you can purchase a new phone or upgrade,then ,you can't go further unless you're over 18or 21,either way it's THE BEST place to shop,I've been going there for 9 years, HIGHLY RECOMMEND,thanks for the good work,products and all your beautiful employees. I love this place read more

Bare bones smoke shop with plenty of pipes, bubblers, and some vapes and accessories. It's fine for what they offer, but I do wish they had more of a selection outside of the expected. The customer service here is fine, everyone I interacted with was helpful! read more

I walked in and said hello to the lady behind the counter and she didn't even look up. I looked at pipes for about two minutes then she grunted a hello. I walked around looking for their small pipes for about 10 minutes. Nobody ever came to ask if i needed help or even bothered to show the pipes i looked at. I figured they weren't interested in my money so i left. I was really disappointed because i was ready to purchase a pipe today. Now i have to go all the way to Berkeley to find a decent smoke shop. read more

Awesome help that is always willing to make a good deal. Helped me out and were very friendly. the prices get better when one is buying multiple items and willing to bargain for less. read more

Purchased a PAX vaporizer on a Saturday eve. The saleswoman was polite and knowledgable. She spent time informing me of all the features and took apart a display model to show me how all of the pieces fit together. Plus, I saved 10% because I've seen the same item for more elsewhere. read more

Nice staff and a huge selection. Everything you could want in a head shop. Good prices and you don't have to deal with all the youngsters at the shops near UCBerk. That is probably the best selling point for me actually. read more

It's fun to come in here and browse. They don't pressure you into buying something and they have a good selection. I bought some new technology that was healthier for me and so efficient it reduced wasted product burn by 50%. Yes, product lasts 2x as long because there read more

Absolutely amazing. Highly recommended. Great staff. I'll be back. Oakland's finest

One pro for this store: They have a really good stock of atomizer coils. However, a major con: For a store that is listed under vape shops when one does a search, it really should offer a selection of vape juices, in my honest opinion. If this store had a vape juice selection, I would add two more stars to this review. Another con: The selection of atomizers seem to be a lot more expensive than competitors in the East Bay and SF area. I went looking to replace an atomizer that I bought at another store in SF, and Twilight Zone wanted $10.00 than I paid for the atomizer only a couple of months ago. Last, Be mindful when going here that parking is pretty limited. I usually park in the red zone, say a prayer, throw on my flashers, and dart into the store for coils and right back out again. Shop here at your own risk, and only if you really need something! read more

I was very happy with my service at Twilight Zone yesterday. I called in to see if they carred the Volcano Digit, and over the phone she quoted the price. When I got down there, everyone was in a very cheerful mood and they asked if I was the one who called. After ringing me up as I was leaving, the group called me back and gifted me a case to go with my purchase, because of the holidays. Very nice people, have shopped here before for many small things, but I'm very happy with the treatment and the purchase. 10/10 would shop again read more

Awesome people, great products, all your vaping needs. Thanks for the exemplary service.

Very knowledgeable about their products. I came in not knowing exactly what I wanted. The lady that helped took the time to explain everything and make recommendations. I stayed within my price range and I am very pleased with my purchase. read more

Meanest bitches on the planet, tried to buy a phone, asked for my social security number. Refused to give it refused a phone. Metro should gank their selling license read more

They only sell e-juice without nicotine despite advertising as a vape shop. Really annoying.

Super helpful. They helped me find things and my glass items survived my walk home. There are no cigarettes or anything that you can actually smoke there purely pipes and personal items. read more

Don't bother for Vape stuff, small case of generic juice and they can only carry zero nic bottles, weak selection of everything else, there a head shop read more

Solid selection of accoutrements needrd for various substances. If you don't see what you are looking for, just ask. Some items are wisely kept out of sight. read more

While shopping here I received excellent customer service! We were greeted immediately upon entering the store and the employee who helped me with my purchase was extremely nice and helpful! I will come back because of such a pleasant experience. I would recommend this shop to everyone. read more

its not easy for small business these days. these guys are fantastic and keeping it together. 5-star products & service. Thanks

Great little vape shop, has a good selection including the Pax and Firefly, the current gold standards. I wanted a good vape for concentrates and Sabrina was very helpful. Just wish they had some papers, you should always have some backup on ya. read more

I wish I'd known about the Twilight Zone a year ago. They were so helpful, professional and knowledgeable. My visit there saved me hours of browsing the internet to answer questions. Like me, you might find a lower price for items on eBay, but you'd also stand a good chance of not really getting what you want. read more

Sabrina is absolutely superb. My first time in Oakland and she is making it the best trip ever. My friend and I walked in because we were waiting to get picked up from BART. She was so welcoming and helpful when we were browsing the store. If you ever need to hit up a smoke store, this is the spot. Ask for Sabrina, she doesn't work on Wednesdays though! read more

I bought 2 of my bongs there. I am not sure if the quality here is better then the other smoke shops since I've never bought a pipe anywhere else. This place seems to be the most convenient and lot of selection to choose from. They have pipes from cheap to high end. Also they have these incense sticks with lot of selection as well. Both females that I interacted with in helping me were nice however I am taking one star away because the first time I bought my pipe the holder didn't fit and I had to go back to get a replacement. This is when Donna helped me. The second time I bought my pipe Donna sister almost forgot to put the pipe holder in the bag I had to remind her otherwise I would of had to come back. So careless mistakes run in the family but we all make mistakes so not a big deal. :) I do appreciate there help which is why they deserve 4 STARS!!!!!!!!!! read more

On my first visit I was very satisfied. I brought a pretty good kit. Two weeks later I went there for a replacement tank. The saleslady informed me that they no longer carry tanks for nicotine vamping. She told me they can only sell tanks for marijuana gaping. When I asked why she told me the police were cracking down on places where they sell nicotine kits. I found this to be VERY strange. read more

yesterday i was greeted by 2 young ladies. some of my past experience with some smoke shops weren't good. the reason they get five stars is one the place is clean for starters two they have different varieties of bongs and pipes was well of knowledge of their product. go see twilight zone read more

This is one of the worst smoke/vape shops I have ever been into. I went in a few months ago and purchased two bottles of "juice" and left without a "thank you." Recently, I was out of coils and decided I would pick some up there to buy me some time before I went online to purchase coils, etc. I like to shop locally but not when the merchandise is marked up at least 50-50% of what reputable online shops sell for. Moreover, the woman working behind the counter (I've encountered here on more than one occasion) is desultory and borderline rude. Case in point: when I asked her about the prices of the coils I was interested in she didn't even look up from her magazine. This place is pathetic. The staff is of little to no help. The prices are out of line. They are judgmental (about what I don't know...dress? Make of vaporizer?) Never again will I darken their doors and am going to pass this on to all of my vaping friends. Stay away from this place unless you enjoy paying highly inflated prices and treated by staff who seem disinterested at best. They should be ashamed and I'll be surprised if their doors stay open much longer without some major revamps. read more