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    Twilight Run

    5.0 (2 reviews)

    Services - Twilight Run

    Pet adoption

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    9 years ago

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    14 years ago

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    People searched for Pet Adoption 169 times last month within 15 miles of this business.

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    Rockwall Adoption Center - View our available cats at http://rockwalladoptions.com/our-pets/available-cats/

    Rockwall Adoption Center

    (16 reviews)

    The staff were super friendly and helpful, and ALL of the dogs they had there were amazing! I…read morewould definitely recommend anyone who is looking for a pet to deeply consider adopting a dog from here!!

    Absolutely HORRIBLE experience. Found a stray dog in my neighborhood that was skin and bones today…read more I brought her to this shelter in hope that they could help her and possibly aid her back to help before rehoming. The lady in the front, Billy (if thats even her real name, she was hesitant on telling me), was EXTREMELY rude the second i walked in the door. Had the worst attitude Ive ever heard. Not at all helpful, and couldn't care less about the dog. She refused to take the dog because I didn't have proof of residency in rockwall (I just recently moved here). The dog was microchipped so they just gave me the owners name, number, and address. I dont even know if that should be allowed. I guess they just give out a persons information to a stranger. I had to give the poor dog back to the owner who is clearly abusing her since she looked like she hadnt eaten in months. They didnt offer to give the dog water, treats, nothing. Even though she was clearly hungry and thirsty. Luckily i gave her some before i had to return her back to the owner. I cant believe these are the people Rockwall allows to watch over those animals. Absolutely disgusting and unprofessional. Really shows how much the manager, owner, and city cares about the animals in need.

    Royse City Animal Control & Shelter

    Royse City Animal Control & Shelter

    (1 review)

    We recently adopted a kitten from this shelter and the adoption part of things went wonderful. We…read morehad friendly customer service and we're helped during the whole process. I have no complaints about this part of the experience. However, about 2 weeks after we adopted the kitten I started having swelling of my eyes and rashes on my skin. I saw my doctor and she narrowed it down to an allergy to the kitten. I stopped handling the kitten and my swelling would get better but every time I handled her the swelling would come back. I called the shelter for 4 days every morning and explained to them that I needed to bring the kitten back due to my allergic reaction and I was told they didn't have space. The 3rd day I was advised to call Greenville and Rockwall animal shelter only to find out from them that Rockwall is a city shelter, not a county one, and Greenville told me they only serviced Hunt county and that my home shelter needs to take the kitten back from me and it's a service to its citizens and they weren't providing that service to me as they should. I was frustrated at this point since they should've never advised me to contact these other shelters knowing they could not help. I felt like they were just trying to get me to keep the kitten. My husband finally called them on the 5th day and told them we were bringing the kitten back up to them that morning. He told them it wasn't fair to the kitten that she was caged in the front of our house to keep my reactions to a minimum. They had a whole different attitude at this point with both of us. When we arrived at the shelter the energy and attitudes were opposite of what we originally incurred during the adoption process. They acted like we had committed some crime needing to bring her back. I see now why they are full and can't find people to adopt. When you treat people with a shaming attitude for needing to return a pet I doubt that creates a safe positive interaction for the next time they might consider adopting. I do understand it may be frustrating on their end, but there is no reason to not have good customer service and create a positive interaction regardless of the reasons someone may need to return the pet to the shelter. I highly recommend the employees there remember that this is a business the city offers to its citizens. You get paid, the adoptions cost money, the surrender of an animal costs money and we the citizens pay for this service through our taxes, as such just like any other business, RETURNS are sometimes necessary.

    From the owner: Municipal animal shelter, animal adoptions read more

    Twilight Run - petadoption - Updated May 2026

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