I hired Cynthia last year to design a front garden and a rear garden for the house I bought in Montclair. The contract we signed was for design services only, since she does not have a landscaping firm. Her fee was $2,500 for designing the two areas (for reference, the whole property is only 0.25 acres).
To begin with, I was disappointed with Cynthia's professionalism throughout the whole process:
1) Though she advised we should aim to plant in the Fall, she was unable to give me a schedule that worked backwards from a target date and specified things like: when the plants should be ordered, when the hardscape should be finished, when the design should be complete. She ended up sending me the final plant list only a few days before the date she said she wanted to plant everything.
2) She ended up only doing a design for the front, because we decided to stop working together, but even that design (which I paid her for) was never complete. In the final drawings she gave me, there are still areas with unlabeled plants. When I pointed this out to her she said something along the lines of "just stick some sun-loving plants in there". This is not what I was expecting from someone who does this professionally.
3) I did not feel that she advised me properly on the design of a hardscape element (a stone path leading to the front door). You would think a designer would take the client to the stone yard to see samples, but instead she told me to go on my own. She knew this was not my area of expertise, and yet she was on board with putting in a natural stone path that (naturally) ended up being full of trip hazards (see photos). Note to those of you who are putting in a new front path: don't do natural flagstones with grass in between. It looks great on Pinterest, but it's not appropriate for a front walk.
4) Since she doesn't have her own landscape company, Cynthia partners with Red Maple Landscaping & Construction and inflates their fees so that she can then take a cut of any business they do through her. Fair enough. However, she doesn't actually supervise their work (which is very crummy), and she doesn't take any responsibility for their work, even though the check was cut out to her. They are the ones who did the path in the photos, as well as the Belgian block border on the driveway that looks crooked.
5) Cynthia proposed purchasing ~$5,000 worth of plants (more on that later), and she was upset when I expressed a wish to (a) see the plants before purchasing them, and (b) bid out that massive order with 2 or 3 nurseries. She actually told me that what upset her was that she was planning to skim a fee off the top if we went with the nursery she recommended, but she wouldn't be able to do that if I went with another nursery. (!!)
On top of all that, I was disappointed with the design she came up with. There was no variety of plants to create interest in the areas next to the porch (instead she wanted to do just a wall of azaleas there). She wanted to pack 150 plants into a relatively small front yard, which in my opinion would have made it feel like a jungle. And in the process, she was planning to cut up my lawn so that about half of it was inaccessible unless you went around the 'jungle'. In my opinion her design was not tasteful, balanced, interesting, or particularly beautiful, but I have posted a photo so that you can all decide for yourselves.
Overall, working with her and Red Maple was a waste of money and time, and it was very disappointing. I do not recommend working with her. In hindsight, I would recommend to anyone in my position to go to some nurseries and ask them who they recommend working with. read more