Never bothering with this place again. If it tells you anything, the reviews on their Facebook page are deactivated, and nearly every post is a complaint...
Right off the bat, walked in the store, 2 workers were talking with each other, one of them looked over to me then looked back to finish his conversation. I stood at the counter staring at him for a minute before he was finished with his conversation, then he took the 3 steps over to help me.
After I try on my tux, Everything was one size too big, except for the coat, which was too small. I was swimming in the shirt, and they said it was only measured by neck size, so it couldn't go smaller. But not to worry because the vest and jacket would hold it in. The vest also didn't fit well. Too tight in the chest, and too loose in the stomach, and that was after fitting it the best they could. The clasps on the pants kept loosening, so I had to keep hiking them up. And after I put on the suit coat, I couldn't lift my arms above my head. I explained to them we were doing a special wedding party dance, and he said just to take it off for that. I wasn't aware it was his decision what we were supposed to look like.
Also, we ordered plum vests and silver ties. On my original receipt, we were marked down as having plum ties and ivory vests. When we were measured, I was there with another person in the wedding party, and the groom came to make sure everything went okay. So right off the bat, they messed up the colors. When I went to pick up the tux, I was given a silver tie and an ivory vest. I asked if that was correct, because I knew plum was part of the color theme. They told be it was double checked 2 weeks beforehand, so they assured me it was correct. I accepted that, and packed the tux away. Luckily, before I left, I called the groom to check with the colors. He said the tie should be silver and the vest was to be plum. It was never anything else, and was always those colors. I immediately told this to the workers, and they said it must have been changed. Of course, it couldn't have been Tuxedo Junction's fault! They checked and did not have any plum vests in stock. So, the tux wasn't ready. They had to do a special order for the 2 of us who were fitted there. Before I left, they even asked me if I wanted to pay the rest of my balance, even though I wasn't taking it home and it was missing the vest. Clearly I told them I wasn't paying until I had everything, and everything was in the right color.
So the both of us needed to come back the next day. They didn't give us an approximate time, just said they'd call. Problem was, the person with me had another wedding to attend that day, so he couldn't come in to get the vest. Instead, they just gave it to me when I came in to pick up mine. Just had to cross my fingers and hope it was the right size for him. At that point, he wouldn't have been able to try it on until the day of the wedding.
When I spoke to the groom about this, he had similar issues. They got his colors right, but completely screwed up his measurements. And the person who was taken care of right after him, they lost all of his measurements and lost the record of him already paying for his tux in full when he was originally measured. How is this place still in business?
Also, the damage waiver was added to my bill without me asking. I noticed it later on and asked if it would be refunded if there was no damage. They said no, it was just optional it I wanted it. I said I never even knew it was added and to remove it.
Before I paid my balance, I asked if there was any type of discount after all the aggravation. They said no, they weren't able to do anything. Even with the issues with the colors and they confirming they were correct, when it took them 3 times to get the right ones. They said that's why we come it for the fitting 2 days before the wedding. So they have time to make last minute changes. I explained it wasn't them giving me the wrong size (even though nothing fit well...) but the fact that I was reassured that the wrong colors were indeed right. And when I told them that they had the wrong colors, they blamed the bride and groom. If the 2 of us who had been fitted at this location had accepted that they colors they tried giving us, 2 of us would have shown up to the wedding in those wrong colors. She said that all she could offer was her apology, then told me how much I still owed. When dealing with money, a simple SORRY is as good as saying nothing
She also said she would have the manager call the groom about this after she came back from vacation. I said I wanted to hear from her too, and I was to expect a call on 10/24/16. I'm writing this lengthy review on 10/25/16 because I never heard from her, which, to me, says 1 of 2 things: they never told her, or she didn't care enough to call. read more
