What a wonderful, wonderful company. Excellent customer service! They responded back to me each and every time I contacted them. Turncraft sent me updated emails... I just can't say enough good about this company. The story goes like this. I placed an order with Pacific Columns in CA in June. Follow-up was horrible. Customer Service at Pacific Columns was horrible. HORRIBLE!!!! Employee turnover at Pacific Columns was even worse. No one knew what was going on. (See my review for Pacific Columns to get the full story)! Somewhere along the line, one of the people at Pacific Columns accidentally told me that the actual manufacturer of my column was TURNCRAFT ARCHTECTURAL in Oregon. Oooops ... should never have told me that! I contacted TURNCRAFT and found that they didn't even have my order. This happened about 2 months after I placed the original order. I explained my plight to TURNCRAFT! THEY WERE ON-BOARD IMMEDIATELY!!! Complete follow-through with my phone calls. I had to send TURNCRAFT the complete order all over again, they never did get it from P.C. TURNCRAFT notified me every step of the manufacturing process ... and then let me know when the column was being shipped. Everything turned out exactly as they said! I spoke directly with Ben and Forrest at Turncraft and these dudes know exactly how to run a business!!! Professional all the way! I just received and installed the column at my customer's business this week. NO glitches whatsoever! I highly recommend TURNCRAFT ARCHITECTURAL. If you can't place an order directly with them ... go to another distributor other than Pacific Columns!!!
R.C. Bailey
Bailey Construction, Inc. read more