Turkish Airlines does operate 24/7 through customer support phone number 1*866*867*3648, available anytime(day or night). This 24/7 toll-free number is the Get quick assistance with flight bookings, process cancellations, request refunds, and handle baggage inquiries efficiently. You can also check the "Contact Us" page for more assistance. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need 24/7 immediate assistance, *call Airlines* at +1(888) 909~90.36*phone number. They can help with booking management customer suport, flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Turkish does operate 24/7 through customer support phone number 1-888-909-90~36™, available anytime(day or night). This 24/7 toll-free number provides real-time help with flight bookings, group booking, rebooking, reservation changes, cancellations, refund requests, and general travel inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

The primary 24/7 (toll free number) Turkish Airlines phone number to talk to a person is 888-551-0145, which is available 24 hours a day, 7 days a week. This hotline is always available to assist customers with inquiries, reservations, cancellations, and general support needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

**Need for 24/7 quick help *call * at +1(888) 909~90.36 *phone number. They can help with booking management customer suport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Turkish Airlines does operate 24/7 through customer support phone number 1 888 909 9036, available anytime(day or night). This 24/7 toll-free number provides real-time help with flight bookings, group booking, rebooking, reservation changes, cancellations, refund requests, and general travel inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

*Call the toll-free primary Turkish Airlines customer service telephone number 1-866-867-3648™. This (toll-free) number is open 24 hours a day, 7 days a week to assist travelers with flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related support services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

**Need help** call 866-867 36.48 to reach Airlines customer support service 24/7. They can help with booking management, flight changes, and other ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

I was flying on Turkish airlines from Istanbul to LAX. During the flight, a man opened the overhead compartment and a piece of luggage from the overhead compartment fell on my head. I informed about this incident to a cabin crew member and a supervisor. The supervisor never introduced herself to me or let me know her name. I asked two cabin crew members the name of the supervisor, but they refused to give it to me. Both times the crew members said that the supervisor was sleeping/resting, and that she will talk to me later. But I never saw her after that. After I got home, I wrote a complaint to the Turkish airlines. Their response was that the staff didn't witness the incident, and that they have taken care of the passenger. These people lack integrity when it comes to customer service. read more

Nina N. from the Turkish Airlines Houston office was absolutely not helpful by email.  I was due a refund for a canceled flight, and she gave me mountains of mindless paperwork to do as "punishment" for asking for that refund.  I asked her questions, she ignored them.  She is a typical do-nothing bureaucrat, and has left a negative impression upon me about Turkish Airlines.  I will not fly Turkish again bc of my experience with Nina. read more

Seat wouldn't recline, tv screen was frozen and they lost our luggage. All around negative experience.

Worst experience ever. They have no manners, so rude and when I needed help with my tickets they were so rude . They literally wanted me to pay the full price to change the tickets. In other words, good luck if you need help because there ain't none read more

I would give Turkish Airlines a zero star if I could! They are the worst airlines that I have ever flown. I cannot even begin to tell you how horrible they are. On my trip to Israel, I ended up falling, and breaking my leg in two places. Turkish airlines did not even care!! My husband paid extra money for us to get extra legroom so I could prop my leg up, and they wanted to put me in a regular seat. After several minutes/hour of argument, I stayed in the same seat that I was supposed to be in. They overbooked the flight, and they sold two tickets to my seat. Do not ever fly them! I will, never, ever, ever fly that airline again!!!!! read more

This airline has no ticket protection what so ever. I live in Houston and my wife has to fly on 17 Wed 2017. It was the worst weather day in Houston's history and cars were literally slipping on the road. I-10 was close due by cops and we decided not to take the flight. So we came back and called Turkish via Expedia for date change. Expedia was great but Turkish was extremely rude, saying that we will not waive 135 penalty fee cause all customers had make it to flight that evening. It was a BLATANT LIE , cause it was just not possible due to road conditions. Long story short, if you could make it to the flight for sure then no problem, otherwise, Turkish has no rules when it comes to ticket change even if you are right, rule of jungle rules... read more

This is my second review for Turkish Airlines office on Post Oak Blvd. in Houston in less than a year. last year I booked my flight through this office and today I decided to book again in person. The service I received today (Monday) from Ms. Ameera Khan was first class and amazing. She helped me book my round trip ticket and even got my seats assigned. Ameera was professional and courteous. Nowadays we hardly book airline tickets in person but believe me it was worth it. Thank you Turkish Airline and many thanks to Ameera read more

No live customer service. Automated service is available, but not accurate. Looking for a family member with no customer service. We have to literally drive one hour to airport to ask one question and hopefully they are there. This airline feels like buying something online from a boot leg underground over seas warehouse. service. read more

I just slept overnight in the baggage claim, after my Turkish airlines flight from Istanbul to Houston was delayed by more than three hours as we sat on the tarmac. You would think the onsite staff would be prepared for the 17 people who missed connecting flights but you would be wrong. We say there for two hours waiting for our problems to be resolved with no luck. Once it became clear they were giving us the runaround I began to film their announcements, and when they noticed, they actually called the police on me. I never raised my voice or was uncivil, so that was an interesting turn of events. Of course, the police officer did nothing upon arrival because I was doing nothing "wrong", other than making a record of their terrible customer service (I will be uploading to YouTube and attaching a link to this review). A special shout out for Reema, who was the most disagreeable and least helpful of the bunch. Eventually they all left for the night and locked up, leaving international travelers, in some case in America for the first time, to fend for themselves. I have traveled to 35 countries, and I can say without a doubt this is the worst airline experience I have ever had. read more

Best airlines and most remarkable service ! They feed you so much !!! I love it :) so much good food so much love you you and the seats not so bad !!! read more

I am a mother of 2 children - 1 is 7 months old and the other is 3 years old. I spoke on the phone with a customer service representative with your airline for ticketing and reservations. I am completely outraged and disappointed in the terrible customer service and appalling company policy Turkish Airlines has for families with children. From my understanding with the rep and manager today, if a family is traveling with an infant, the only place they can sit is a bassinet accessible seat. In order to receive this seat with my family and babies - we have to pay an additional $109 per person, per seat - going both ways round trip!! That's over $600 extra for my family. This is a terrible policy and is basically punishing and penalizing families with infants. I have flown internationally on 2 other trips before with a different airline, and there was NEVER an additional fee to accommodate a family to be able to sit together with their infant, with a bassinet accessible seat. I am travelling with my 2 boys and husband. In addition to this my sister, her spouse, my mother and her spouse are also going to be on the same flight with us. Our entire family has already spent plenty of money as your customers for our flight and now we are being penalized and asked to pay additional money to have a bassinet seat?!? Turkish airlines is punishing families by enforcing additional financial burdens on families. After my conversation with the customer service rep and her manager, it is clear to me that the Turkish Airlines customer services reps only care about repeating, over and over, the company policy as an excuse or escape route to avoiding good customer services. Not once did they display any empathy or understanding that as a mother, I do not want to sit by myself with my infant son, and be forced to take care of all his needs, by myself, for a 12 hour flight. Long flights are difficult for babies and families and we need help to make sure its a safe and smooth flight for our children and family. After getting zero help from a customer rep and manager on the phone, I sent feedback online. I got the same bullshit policy recited to me again. Again no compassion and understanding from this company of the difficulties traveling with children and babies. Never again will I fly with Turkish Airlines. read more

We are to fly out to Italy in 2 weeks on Turkish airlines and with what is going on we want to get rerouted and not land in Turkey!! The airlines said they can't do anything and they will not redound out money!!@&$! Unreal! We have 8 passengers now we have over 10k out and they say it's tough luck? Never again Turkish Airlines! read more

I booked a two-way ticket on Turkish Airlines for flying from SFO to India, against the recommendation of my friend who did not have a high opinion of this airline. I thought I would take a chance with this airline... Turned out to be the worst airline I flew. From the beginning, for every change I had requested, this airlines kept asking me for more money. At first, I booked my ticket for Nov. 24th 2017. But because of my work schedule, I had to postpone my trip to Dec. 6th, 2017. I had to forego my exit seat for which I had paid $79, and had to pay another $79 for the exit seat. But that was just the beginning of my bad experience with this airline. On the way back (from Mumbai to SFO) I had a layover of several days in Rome. My first leg was from Mumbai to Istanbul (on TK721) was slated to arrive Istanbul at 11:35 am (Tuesday, Jan 09, 2018) Istanbul time. The flight was late not too late, at the most late by about 10 minutes or so. My connecting flight to Rome was departing at 12.55pm that same day. So I had around 1 hour 20 minutes to catch my connecting flight. However, in Istanbul we were made to transit through security checks again, perhaps because the flight was from Mumbai. The lines through the security claim were long and it took us almost an hour and 10 minutes to pass through the security checks. When I came out of the security, I had about 10 minutes to catch my connecting flight, which was out of gate 712. I did not know this, but gate 712 was all the way at the other end of the Istanbul airport. Now, I am diabetic, and I did not have a proper meal (for a long time), and I had a hip injury. Even then I ran as fast as I could to get to 712 (which looked like couple of miles away from the security check (near 202)). When I reached 712, they had already closed the boarding (almost 10 minutes early!!!) even though several passengers (6 in all) did not make it to the boarding... I was supposed to receive my daughter at Rome airport that day, and could not afford to miss the flight. So I asked the people at the boarding gate, what I should do next. They asked me to go back to gate 202. So I ran back all the way to 202 (another mile or more!!!) and at 202 I was informed that I need to go to gate 214. At 214, I was told that 214 is the wrong gate, I should go to gate 215 where the Turkish Airlines customer service was... I along with another passenger (who also missed the flight to Rome) went to gate 215. There was a long line there, but after 40 minutes or so, it was our turn. The Turkish Airline's workers were number 1) Extremely rude, unwilling to help, and 2) Kept insisting that it was our mistake that we could not make it to boarding on time, 3) A rude Turkish employee kept insisting that 1 hour 20 minutes was enough to make it to gate 712. This despite me telling him several times, that the transit security check they put us through took 1 hour 10 minutes, and we had only 10 minutes to get to 712, which was mile or more away from gate 202. The Turkish Airlines employees were asking us (all 6 of us by now) to pay for fresh tickets to Rome !!!! I just about had it by that time, and raised my voice at one of the employees for unwilling to listen to our plight and trying to squeeze more money out of us. As soon as I raised my voice, this Turkish employee took my boarding pass and tore it up, and tossed it back at me !!!!!!! Obviously Turkish Airlines and its employees have no concept of customer service. Finally a more reasonable employee came forward and said he would help, but had to wait for his boss to authorize our connecting flight to Rome !!!! They asked us to stand in one corner and it would be done in 15 minutes. 15 minutes go by, 30 minutes go by, an hour goes by, but no sign of help from him either. Finally after 2 hours (if I remember correctly), the boss arrives and authorizes our connecting flight to Rome... In the beginning only 2 passengers came forward as having missed the connecting flight. Turkish Airlines kept them waiting saying that it was their fault and they would have to pay for fresh tickets to Rome. When I arrived at 202, 4 more passengers (including me and a fellow passenger) had made it to back to 202 saying they too missed the connecting flight to Rome. It was hard at this point for Turkish Airlines to deny that it was them who were at fault, and not us... In any case, this is the worst experience I have had flying any airlines. I WILL NEVER FLY TURKISH AIRLINES AGAIN. FLY TURKISH AIRLINES AT YOUR OWN RISK !!!!! read more

I'm very frustrated with customer service who cannot simply change the ticket DATE. I been calling to Houston office, they couldn't help me through the phone and asked me to email it. After I sent email they never replied back. I been doing this for a week now. Since the customer service was helpless I wanted to do online and System shows ERROR!!! The lady on the phone Marly (Houston office, Texas) was very rude. Today I called to Houston again to make sure they reply to my email, I called 10 times, and who ever were working was hanging up the phone and never replied. I don't know why Turkish Airlines so careless about their customers. read more

Poor customer service. I had to come to this office several times in one day to solve an issue which was never solved. The last time I asked to speak to a manager and apparently they don't even have a manager to speak to customers. This was my first and last time I even come close to Turkish Airlines. You're probably better off with United getting dragged off a plane. At least they know how to make things right after their mistakes. read more

Horrible customer service ever! They had an office in Post oak and they're decent, but they moved their ticketing office to Terminal D. That's bad move! Waste of time, effort, and frustrating to change the ticket date to different date. The lady who was there with no customer service experience she shouldn't be there, she is extremely rude, mean, disrespectful. It's worst experience Ive ever had with any airlines, I didn't think they would be so careless with their customers. read more

Bad customer service. They don't allow any changes in the ticket after booking. Also, they don't return any money back after the cancellation. read more

Last week I flew to England from IAH. People are really friendly at IAH airport, but once you vent in the plane, you get to experience the real Turkish hospitality. Horrible and rude behavior from the cabin crews will come free. read more

I went to go see Turkish Airlines on Post Oak Blvd yesterday (with low expectations), and left there highly, highly satisfied. Reema Khan is the agent who helped with my needs, and her customer service skills are excellent - she listens, smiles, cares, and is of very friendly nature. I can't speak for any other staff there, but Reema was wonderful! I wished all of the employees in the call center (when you call Turkish) are also all just like her... read more

The worst airline ever . They cancelled my round trip as I had emergency to take another agency to home it cost me double never refunded not recommend Turkish airline to anyone they rub your money read more

I made a call to the 1-800 number indicated on Turkish Airlines' website, to get help with making reservations for a flight from Zagreb, Croatia to Houston, TX. When I asked about what type of information the airline will require I was told that Turkish Airlines does not have any information about what type of documentation I would need to provide to show that I was compliant with the guidelines indicated on their website, the representative told me that Turkish Airlines has no information about what information/documentation they would ask me to provide in order to board the plane. He began to be rude at this point, and directed me to talk to the US Embassy. When I told him that I had spoken to the US Embassy and they recommended that I call the airline to ensure I understood their specific boarding requirements he kept saying he could not help and was becoming more and more rude, saying things over and over and following up with "do you not understand English?". Then, the representative who was supposed to be selling me a plane ticket indicated that the only way to get information about what documentation I needed to board a Turkish Airlines flight was to go to the sales office, in Croatia, in person because they do not have a phone or any other way of communicating other than in person. I would also like to add that I was repeatedly asking the person on the phone to treat me with respect, which only appeared to encourage them to treat me with less respect. This airline has exceedingly poor customer service personnel and apparently very poor internal company communication practices. I understand that things are difficult right now, but this level of incompetence is surprising for an organization that is still in business. Perhaps they will not be for long. read more

Worst customer service! They cancel flights and do not re-book passengers

Not a good airline. I needed to make some changes on departure date and all I got run around with them. Their Houston sales office is a joke they never pick up the phone and their call center (possibly located in India) is worthless. The day of flying plane was late for two hours and they boarded all passengers into the plane with no AC turned on. During the flight I could not lift the armrest up and passenger next to me had the broken tray table ate food on his lap. read more

My dealings with the Turkish Airlines staff at Bush Intercontinental airport has been one of THE WORST experiences of my life. The team at the counters is comprised of INCOMPETENT, RUDE and INDIFFERENT individuals who offer little to NO assistance to their own customers. My father's flight from Houston via Istanbul was cancelled on January 6, 2017. Next day, my father received an email from Qatar Airlines telling him that Turkish Airlines had rescheduled him to fly with Qatar Jan 7 and showed his "CONFIRMED" ticket attached in the email. We headed to the airport again that night and reached the counter of Qatar only to get the news that his ticket had been CANCELLED! My father did not receive any notification about this cancellation at all! Qatar reported that it was a mistake on the part of Turkish Airlines. Opening the counters at 5:15PM on January 7, 2017, there were already 3 huge lines at Turkish counters. The passengers with cancelled flights were angry, confused and needed answers. The staff began rearranging the line cues which caused UTTER CHAOS and made the people at the front of the line to end up at the end and the ones in the end to come first. People began protesting and the staff did NOTHING to help the situation. They had stoic faces with no expressions. Once we got to the counter, we spoke with a man who seemed extremely annoyed with all the irritated passengers. After telling him what happened with our Cancelled ticket, he stated "Yes, sir, we will get you a FULL refund! Just email this email and they will handle it". He said this to get rid of us at that time because we kept asking him why this occurred and that this was the fault of Turkish Airlines and how this was such an unprofessional thing to occur for such a big airline but he just turned his cheek and walked away. The next day, January 8, 2017, my father booked a ticket with Qatar on his own expense and finally flew out. We went to inquire about the refund at the ticket counter at Turkish Airlines where the lady at the counter began letting other people cut in line and would run off away from the counter every five minutes. She was the only one working at the ticketing and they had LITERALLY 9 other staff standing at the counters doing NOTHING. Talk about waste of payroll! After standing in line we were told we would get the refund and it will take only ten minutes and to stand in line again (so that she can process other customers first). I asked to speak to the manager at this point and was told "I gave him the message" by another staff member, which i did not believe for a second! So we stood in line AGAIN. After an hour of standing in line for the second time, as soon as we got our turn, she said she cannot process the refund at this time. We will have to wait another 3 hours. Please keep in mind this is the 4th trip we have made to the airport in the past 3 days due to the inconvenience caused by TURKISH AIRLINES. At this point we were so furious as to why they could not process our refund when we were JUST told one hour previously that they were able to process it. The lady had no answers and the sales manager popped out of nowhere like a genie to come talk to us. He told us that "the computer is not working and we cannot process the refund". We were standing in line LONG ENOUGH to see that the lady had been using that EXACT same computer to do all her ticketing and sales for the past two hours that we were in line. We called the manager out on his BLATANT LIE to which he became offended and gave his information to get rid of us. He did not even have the courtesy to answer the legitimate questions we were asking in regards to the process of this whole ordeal and took no responsibility for his actions nor the incompetence of his team. TURKISH AIRLINE HAS THE WORLD'S WORST CUSTOMER SERVICE. YOU WOULD THINK THAT AN AIRLINE WOULD HAVE STANDARD PROTOCOL FOR WEATHER CONDITIONS BUT THE ATTITUDE AND INCOMPETENCE OF THE TEAM AT BUSH INTERCONTINENTAL AIRPORT REALLY SHOWED HOW UNPROFESSIONAL THEY REALLY ARE. read more

Worst airline ever! Do not use this airline. They do not have any knowledge in the travel industry. They do not communicate with the airports to give valid flight information. They do not update their website with appropriate flight information. And you get a different answer every time you call to try to clarify the status. Their automated system does not match their website ever. If your automated data is incorrect, and your first line customer service agents have incorrect information, how component are they in hiring pilots? Please do not use this airline, at this time, it is dangerous. If I did not know any better, I would bet my life they are only in the business of profiting and no regulations are being met. For your safety and your peace of mind, find another airline. read more

I flew from Houston to Doha on Turkish. On arrival in Istanbul I discovered the flight to Doha had been cancelled, having never been to the airport before I kept asking where the transfer desk was and was just waved on by Turkish personnel(there are no signs until you get to the main lobby of the terminal) . When I found it, the guy threw the new re-booked boarding pass at me without comment. In the air the flight crew were great, on the ground, at every turn I found the ground staff either indifferent at best and down right rude at worst. Both in their Business Class lounge and at the gate. They would either ignore you, or just say I don't know when people asked them questions. I saw them being incredibly rude to passengers who were stressed and lost, and spend far too much time on the phone as opposed to providing customer service. Oh yes, and they changed the departure gate at the last moment with out telling passengers in the waiting area, so about 30 of us barely made the flight to Doha. So Turkish, spend some money on your ground staff. Looking at all of the reviews here, this is a common theme. Customer service is paramount, its what all of us remember, especially when a disruption is experienced. There is no need for rudeness and it really soured what was otherwise a pleasant in flight experience read more

impress with the flight great food and moives nice flight attendents etc