Josh was amazing! He arrived when he said he would and cleaned out both of my gas fireplaces, and…read morethen got them up and running after I had been troubleshooting them trying to figure out why they wouldn't light for days and given up. Good communication, fair pricing.

Our gas fireplace had not been working correctly for quite some time. The flame would go out after…read moreburning for less than a minute. I called Josh and was impressed with his knowledge and attention to detail. He took our gas fireplace completely apart and worked to figure out what was going wrong. He replaced a part and thoroughly cleaned our fireplace. Josh made sure everything was working properly before he left. If you need your fireplace serviced or have a major repair, I highly recommend Josh to take care of it. Josh has 26 years of experience and is someone you can trust to do great work. Highly recommend!

K. Stevens Have to…read moresay my stop at The Fire Place was beyond my expectations. I was visiting from out-of-town and stated that up front. Ray still went out of his way to answer all of my questions. He demonstrated all the features of the fireplace I was interested in. That was just the proverbial cake, the icing was when he suggested and looked up referral information for a fire place dealer in the community I live in. Ray was pleasant, accommodating and very knowledgeable. If you are shopping for a fire place this is the place to go.

This comes from someone who worked there and why I left. A typical day at work is to get there…read more8:30, I lived half an hour away and I would take the small roads on my way to work because the highway wastes to much gas and they don't even give us back money for gas, I wasn't a "on my own" installer, I was an assistant and I was really trying to learn off of the other installers, I only enjoyed ever working with one of them because he knew what he was doing, he actually taught me more then I ever did with the other installer, the other installer who I won't name. He would throw tantrums and get mad if nothing went his way, I understand stuff happens but your a grown man doing all of this for what? The installers complain about not getting paid enough, management is decent, work place culture is a 1/10 not the best place to learn anything honestly, the hardest part of the job isn't anything. I really wanted to learn and I felt so unvalued by others no matter how much I really did try to learn. The most enjoyable part of the job was going home. I stuck around longer then I needed to because the installer I was with (whom I was placed with more) I really wanted to learn regardless of what he said about me, talked about me, gave me faces, punched around materials, the owners says he pays for materials and everything but he doesn't. The installers pay for all the material they need besides the pipe and that's it. Honestly,

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

Ken came as scheduled, took apart both gas log fireplaces in my house, cleaned them thoroughly, and…read moregot both working perfectly. He was congenial, kept the place clean, and was reasonably priced. I recommend his services. Howard, Chapel Hill NC

I have tried to contact this person about my fireplace parts. I will never have anyone go this…read moreplace. The person that handles calls emails they don't know how to do their job. They do not know how to be organized and they are horrible at contacting people back. I kind of feel about the owner that they have someone working that bad for them. Hopefully they can get fired after this post.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Avoid this guy. He has a bad habit of not showing up for scheduled appointments. In addition, he…read moreleaves jobs started unfinished not to return as promised.

The work that they perform was excellent.,they was on time and clean up after themselves and I…read morehighly recommend them, I got a follow-up email to to make sure that I was happy with what they done. excellent communication..

Took longer than anticpated, but Nigel kept me informed every step. If I had questions, he always…read moreresponded promptly. Total cost, installed, was less than than the cost of materials only at Big Box stores. My wrought iron railing across my front porch looks great and is rock-solid. It is only 4 pieces total, all joints were welded at the shop. No screwed on end pieces like aluminum rails. Love it, I will recommend Nigel to anyone.

Nigel replaced a walkway and installed a stone wall. He was attentive to the job and met my…read moretimeline. The work is attractive and increases the value of the home. He worked with me on options to meet my budget. I'm very appreciative.

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

I was very happy with The Chimney Wizard. It was easy to schedule an appointment, and they…read moreconfirmed the appoint via DM and then via phone call as well. They arrived within the appointment window. They performed a thorough inspection, bringing attention to think I wasn't aware of and that could present a hazard to our well being. They made recommendations for repair and offered to estimate the work asap. I am very happy we went with the Chimney Wizard for our Chimney Sweep inspection!

I don't know what's going on on with this company. Are they still in business? I met the owner…read moreseemed like a great guy, was ready to accept his quote, but needed it reworked to include a small change --and never heard from him again. After multiple calls and texts I gave up. Like I said , he seemed like a great guy to do business with. Hope he's ok

The owner came to my home to inspect the fireplace/ chimney and cleaning, he send the immediate…read moreinspection report also, charged $235 but after, he said he will be sending me a quote for converting it to gas fireplace, but never sent any quote and never respond my texts . Updating my review: After days Owner sent me the quote , it is a long quote . Thank you.

Woodmaster exceeded our expectations TWICE and our expectations were pretty high…read more From our first phone contact through Angela's post install visit we were highly satisfied. We needed an 11 foot console/cabinet as well as cabinets and a bench for our mudroom. Angela's and Ashley's collaborative design process insured we got an end product that looked, worked and fit better than we could imagine. We highly recommend them for your custom woodworking needs.

Thank you for responding. My issue wasn't that you use quality products because that is what I…read morepreferred. My issue is that you overcharge for the products. I simply wanted one cabinet that was higher than the other leveled and two shelves added between the two to display items. The designer suggested a cleat or large mould up to the ceiling but my request was just to level the new, wood cabinets that were installed in February and add shelves. The estimate was over two thousand. I have money to fund any projects that I'm interested in, but I value stewardship over my money and that means that I am not frivolous with it just because I have the means.