I had an appalling experience with the owner, Chris. He is rude, deeply unreasonable, completely…read moreunprofessional, and incapable of listening to customers or taking accountability.
My expectations were set during an initial consultation with his wife, but I was never rigid about them. I am a reasonable customer and was fully prepared to adjust to whatever installation method the shop recommended--they are the professionals, not me. I dropped my truck off for headlight PPF after sending photos/videos as requested, spoke with the friendly shop installer, and took a $30 Uber home.
Shortly after arriving home, Chris called me with an aggressive tone. I simply asked for his wife's name so I could address her respectfully and reference our prior conversation before adjusting to his recommendation. The second I asked for her name, he immediately snapped, got hostile, refused to give it to me, and barked "that's my wife." When I tried to respond, he insulted me--claiming I had "trouble comprehending and assimilating"--ordered me not to talk over him, and hung up on me before I could even agree to his terms.
My follow-up texts were purely me stating what I would have said on the phone had he given me 10 seconds to speak instead of throwing insults and hanging up. When I pointed out that his actions cost me time and Uber fares, he sent a hollow apology, only to turn around and ridiculously claim that I should reimburse him for "not clearly stating expectations."
Looking at other low reviews, Chris has a clear pattern of shifting blame and acting defensively when he mismanages a situation. His installers do good work, but his toxic attitude, disrespect, and refusal to admit fault wasted my time and money. Avoid this shop. He will probably respond to this and try and twist the story, but the fact is he has an ego and and doesn't care about potential "small job" customers. He started with the insults and I was cordial, until his empty apology, then I texted with some sass of my own. Never used any profanity, but his response me needing to reimburse him for something made me angry. Other shops told me they don't work on aftermarket headlights, but this shop said they do it all the time, thus I went ahead. One other shop in fact told me they wouldnt bulk wrap them, and 3 others would, but they used standard XPEL, and I preferred Stek. I'm sure his business is successful, and the installers are incredible, but if you are one to support local businesses but expect the owner to have strong fundamental morals, skip this shop.