Wow, don't waste your money! They seem too concerned with time in and out than the experience. If…read moreyou're late, there's only a five minute grace period but the whole experience was rushed and not good. It was my son's first haircut and they offed a package. It was NOT worth it. We got there, the women hastily got him in the chair and immediately started snipping. My son is crying and we're trying to console him, but she never gave us a minute and kept cutting away. His hair is so choppy. We were in and out in less than 10 minutes. Would never go back.

About three different women here (mainly Mariela) have cut the hair of my two toddler sons, and…read morethey've always done a great job. It requires a certain kind of stylist to cut the hair of very young children, and you'll find that special kind of haircutter here. Ladies, thank you for your patience, gentleness with kiddos, and perpetually calm demeanor! It's great that every haircutter's station features a flatscreen for cartoons and a special seat with a lot of personality. My sons love the toys they sell and they love to stop in for one when we're in the Woodlands Mall, even if they're just going to ride the Carousel immediately beside the store.

Don't bother making an appointment with this place. I made an appointment with a particular stylist…read morefor a boys first haircut. An hour before the appointment I got a reminder for my appointment and it said it was with someone completely different and a different service. Rather than calling and asking if that was ok, they just changed it. I called and asked why and they said that she had "gone home for the day". I cancelled my appointment and won't be coming in there.

Every child needs their first bad haircut, and I guess was ours. The hairstylist had no idea what…read moreshe was doing. I appreciate her getting us in last minute but the haircuts was beyond awful. There was patches missing as well as she gave my son bangs when we specifically requested to leave it longer with a small trim. I will say, she was quick but not sure if that's a good thing. I'm beyond embarrassed by her lack of skill.

First Haircut: Decided to give this place a try since it was going to be my son's first haircut and…read moreit had some great reviews. It's located inside the store in front of the checkout registers. Wasn't sure what to except since there was only 1 woman working the store but we were the only customers so we got seated pretty quickly. Was nervous at first since she had some difficulty checking us in. Not her fault though since the check-in system was kind of confusing and they were having some internet trouble (the AT&T guy was walking in and out of the store getting things going). During his haircut, she was very calm and cheerful with him. Had some toy dinosaurs he could play with since the TVs/IPads were down due to the internet troubles. He didn't need the electronics and was happy with the toys she let him play with. Overall, we had a wonderful experience and we left happy. Will be back when we need to cut his hair again.

Lesly was super nice and patient with my son. Very satisfied with the way she cut his hair since…read moreI've had such a difficult time finding someone who could cut his hair properly.

Amazing experience! the best around for hair nails and make…read moreup! retail is off the charts amazing!

I definitely recommend. My daughter loved her hair do and her make up. She also got a manicure and…read morepedicure and was really nice.

The sign clearly said walk ins welcomed. We waiting for 15 minutes to be told they were booked up,…read morewith no one in the waiting area but us. Very rude and unprofessional from the start. Why would I waste my money and time at such a place on a beautiful Sunday .

We googled a place near our breakfast place to get the boyfriend a hair trim & stopped in. Hailey…read moretook us right away. Super nice & cool did an amazing job on his hair. Definitely would recommend going to her!!! Chicago fans!!

I went to Cookie Cutters once with my grandson. That was 5 years ago. Since then I've been:…read more *Bombarded with text messages about specials! Act now! Specials! These are really SPECIAL! *Received multiple emails regarding who-knows-what because I delete them. More specials! Act now! SPECIAL!!!! *Unsubscribed multiple times to their communications, but they keep on coming like a bad case of . . . . If you go to Cookie Cutters, do yourself a favor and DO NOT give them your email address for any reason (see explanation above) and do not give them your cell number (again, see explanation above). If I had known that for one haircut I would be plagued with constant emails and text messages, I would have paid cash and walked out a happy camper. Not so much now, so all should be aware. Intrusive marketing that has made me a Cookie Cutters hater, despite the quality of the haircut that was given 5 years ago.

practices. I am…read moreextremely disappointed with my experience. I was charged an extra $10 because my toddler was labeled as "difficult," but I wasn't told until after the haircut was completed. At that point, I had no real choice. This is a children's salon, and not every child sits perfectly. The charge was listed as a "Layered/Feathered Cut/Bob" service, not an extra fee for a child being "difficult." I've brought my boys here several times, and this has only happened with one stylist. It also makes me wonder whether children with autism, ADHD, sensory sensitivities, or other disabilities would be charged extra if they struggle to sit still. If there is an additional charge, it should be clearly disclosed before the service, not after. I also emailed management about this issue and have yet to receive a response. Extremely disappointing.

We have been seeing Ms. Rachel for a few years now(starting back at Cool Cuts Spring), and we…read moreabsolutely love her! We used to drive 45 minutes and squeeze ourselves into whatever spot she had left because she is that great! My son has ADHD so sitting still is a challenge for him, but Ms. Rachel is so patient and kind, she gets an amazing job done every time.

I took my 2-year-old in for a trim and left extremely disappointed…read more At the start, I clearly said I wanted to keep the top longer and showed a reference photo (low taper fade with length on top). When she asked about going short on the sides, I clarified again that I wanted the top left long. The sides were taken much higher than expected, and once she started cutting the top, there was no saving it. The length I had been growing out for a year was gone within seconds. Afterward, she asked, "How does it look?" I said, "I wanted it longer on top." She responded, "Oh, I thought you wanted it as short as possible so I kept going shorter and shorter." That was never communicated. Now I've got an Avatar Aang and not a Saja Boy! Not cool. I understand my toddler was crying and moving, but this was not just a difficult haircut--it was a clear misunderstanding of a very specific request, even with a reference photo. Given the outcome was the opposite of what was requested, I don't feel this service reflects what was agreed upon. I would appreciate the business reaching out to address this.

I called and made an appointment for my daughter to get braids and curls for family photos, I asked…read morethe receptionist who was the best person at that and she advised me that all the employees were good at everything so I went ahead with the appointment. When I got there, her stylist was an older Indian woman that didn't know how to do braids. I asked her several times to make her braids tighter so her hair wouldn't fall apart. She told me she couldn't ,and finally the manager Kristin stepped in and was able to braid her hair . This was a disaster and we will not be coming back here They should know in advance is capable of doing hairstyles before booking the appointment .

I have about run out of chances with this place. We've been coming here since my son was 4. We used…read moreto have a great hairdresser do his hair, but she left last year. I have tried the other hairdressers there and two of them have completely butchered my son's hair. I called the manager to let him know both times because I wasn't the one with him when he got his haircut. I've expressed that I wasn't happy with the cut, and he's offered for them to look at it. Honestly, there's not much they can do to fix the mistakes. It is full on butchered and just needs to grow back. I am so upset that I wasted $32 on a haircut that looks like I did it myself at home. Never going back, and I highly don't recommend this place if you are looking to have anything other than a buzz cut done. Ridiculous.

Cannot say enough positive things. They squeezed us in last minute for my daughter's special…read moreperformance day and every single person we interacted with went above and beyond to give my daughter the hair style of her dreams. Including buying ribbon to put in her hair. We can't wait to book our next appointment! Al's incredibly clean professional and kidtastic environment.

Martha is the best! She's professional and very gentle with kids. The whole process is very smooth…read morewith her.

Terrible hair cut on my son. Not going to post a public photo of him. But we went on Saturday and…read morethe woman gave him a girl haircut even though I gave her the specific photos of what we wanted. Avoid this place take your child to a real barber.